Access Resort & Villas

so close to shops and Restaurants. staff where so friendly

Absolutely loved everything about this property, bar and restaurant staff were amazing shout out to Mr Troy and the girls, breakfast was amazing too. Rooms very clean and cleaned everyday air conditioning works well, overall 10 out of 10 from both of us….

Housekeeping could’ve done better, no attention to details about each room requirements. We had asked for toilet paper. They didn’t store the fresh drinking water & towels. Our pillows had a strong body/ hair odour smell. I told the housekeeper but she didn’t quite understand, only changed the pillowcases. They are currently doing refurbishing for the whole block and the one opposite us. Most of them are empty. Average breakfast, 8+ in the morning they already ran out out soya milk. The second morning, they couldn’t make the noodle soup because they didn’t have gas as what the waitress told me. Food quality was average and boring. Nice pool.

Amazing family, friendly

Staff are amazing and make your stay feel perfect! Bed was a little firm but that’s personal preference

Very nice staff! We had a great stay!

Friendly staff, clean room, and pool.

Our stay was fantastic. Wonderful friendly staff. Will definitely stay here again if we ever come back.

Great staff, the best food and breakfast.

The hotel was fantastic and surprised us with a room upgrade for us and our sons on arrival and also ensured we had adjoining rooms. The rooms are fantastic and I love the fact you can just walk out onto the patio and straight into the pool. Our only complaint would be that our bed in room 263 was extremely hard and we had no smoking rooms but then the hotel put two guests in the room next to our sons who smoked, so each time they were on their patio area it made our sons go into their room. Their were also guests smoking in the pool itself which was a bit off putting. That aside I'd definitely book this hotel again, short walk to the beach and many restaurants and they also have taxi drivers available on their forecourt area. The staff are wonderful and the whole hotel had a nice vibe

This was me and my husband's first trip to Thailand. We had a wonderful experience as a whole. The resort was beautiful and is surrounded by greenery and is well maintained. It's also central to everything with plenty of food options within walking distance. The room was lovely and the private pool was divine! It provided us with the private experience we were seeking. The staff were beyond amazing, helpful and friendly. They were always happy to greet and assist our every question and need. The only minor thing is that I would've liked to see a gluten free bread station at the breakfast buffett like most resorts worldwide do being that I'm gluten intolerant. The staff however were lovely in guiding me to a supermarket that stocked gluten free products which was about 15 mins from the resort. I would definitely recommend the resort and we would come back and stay in the future when visiting Thailand.

Great time in Phuket

Really lovely hotel, and great customer service and staff. What slightly lets it down is the location, the road and the fact that Karon isnt as nice as kata.

Love the access to the pools/canals from each room, it's lovely to easily have a dip when returning to the hotel.

It was generally good. The food was a bit of an disappointment. Fruits and salads at the breakfast were not fresh. Cereal options were poor. Juices did not look fresh either. The location is okay - it does take over 20 mins to the beach on foot. But obviously cheaper for the space quality than those on the beach. Staff were efficient when I had a minor injury to provide first aid and arranged a visit to the clinic. Also the manager was kind and accommodating when I requested to change the room.

Simply, this room should not have been sold to us and should have been blocked for scheduled renovation works. After a difficult few years we paid extra for a pool villa for the peace and privacy. The first few days were pleasant until it became apparent that all rooms either side were being painted and renovated. The smell of paint was initially a minor inconvenience, then any peace was shattered when the builders moved in resulting in the room being uninhabitable between 9-5pm each day. The noise from various power tools together with the smell of construction adhesives, paint and workers smoking under the shared verandah made it unpleasant to use the courtyard. We could not operate the air conditioning during the day as it pulled the chemical smells into the room. We had no option other than to leave the room until work finished around 5pm each day. Resort staff were lovely, but we firmly blame resort management for not blocking this one room off when extensive renovations had been scheduled.

Really great layout, staff and facilities

Lovely place and friendly staff very helpful with any questions

This is not hotel really bad

The property is amazing. Have stayed before and will again in a heartbeat. the staff are all so friendly and accomodating and cant do enough for you. If budget allows stay in a private pool villa. So peacful and great to be able to have your own private pool when you want a bit of alone time. Cant fault this resort and would highly recommend to all