Sheraton Samui Resort

Hotels
8.6
/10
Very Good
490 reviews

What Guests Say About Their Stay

Debra

10.0
/ 10
Staff, amenties, location, food were all excellent Plan to go back next year

Ann

10.0
/ 10
We liked the morning walk to breakfast up through the forest canopy and past the pools of colourful carp. Breakfast was always delicious and lots of food options. The pools were wonderful and relaxing as were the walks along the beach and the swims in the sea. At night we tried both restaurants and were impressed with every tasty item we ordered. The beds were very comfy and we slept very well. Such a great experience.

Michelle

10.0
/ 10
We had a great family holiday at Sheraton. Staff were lovely, food was good. My only concern was that there were so many stairs, so would not recommend if you have knee issues. Other than that was great.
In the Area
See Map
86 Moo.3, Chaweng Noi Beach, Bophut, Bo Phut, Koh Samui, Surat Thani, Thailand, 84320

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
note: hotel was previously named The Imperial Samui Beach Resort Sheraton Samui Resort is a hotel is located at Chaweng Noi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Sheraton Samui Resort Address: Map & Location

86 Moo.3, Chaweng Noi Beach, Bophut, Bo Phut, Koh Samui, Surat Thani, Thailand, 84320
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Lobby Sheraton Samui Resort
Lobby 2 Sheraton Samui Resort

Discover More About Sheraton Samui Resort

Sheraton Samui Resort Rates per Night

Planning your dream getaway to the stunning shores of Koh Samui? Understanding the hotel rates is key to budgeting your vacation. Sheraton Samui Resort room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Sheraton Samui Resort hotel rates? Traveloka is your go-to source for the latest deals and promotions.

Sheraton Samui Resort Location & Address

Sheraton Samui Resort is located at 7 Moo 3, Tambon Chaweng, Amphoe Koh Samui, Surat Thani 84320, Thailand. Nestled on the beautiful Chaweng Beach, the resort offers easy access to the island's vibrant attractions and stunning natural beauty. The hotel is approximately 3 km from the city center.

How to go to Sheraton Samui Resort from Airport

Arriving at Koh Samui Airport (USM) and heading to Sheraton Samui Resort is a breeze. Several convenient options are available to ensure a smooth transfer from the airport to the hotel. Here's how you can get there:

  • Taxi (most direct): Taxis are readily available outside the airport. The ride to the resort takes approximately 10-15 minutes, depending on traffic.
  • Ride Hailing (convenient): Ride Hailing services are available at the airport. This is a convenient option, especially if you have luggage.
  • Hotel Shuttle (hassle-free): Some hotels offer airport shuttle services. Check with Sheraton Samui Resort for availability and booking details.

Tips: For the most convenient route, consider pre-booking a taxi or Ride Hailing service through Traveloka for a seamless arrival experience.

Sheraton Samui Resort Reviews & Summary

Wondering what other travelers think about Sheraton Samui Resort? Hotel reviews often highlight the resort's stunning beachfront location, exceptional service, and luxurious amenities. Guests rave about the breathtaking views, the delicious dining options, and the overall relaxing atmosphere. The resort is known for its beautiful pool area and direct access to the pristine sands of Chaweng Beach.

One guest shared, "The staff was incredibly friendly and attentive, making our stay truly memorable. The rooms were spacious and well-appointed, and the location was perfect for enjoying the beach and exploring the island." Ready to experience the magic? Book your stay at Sheraton Samui Resort today!

Sheraton Samui Resort Room Types Available

Sheraton Samui Resort offers a variety of hotel room types to suit every traveler's needs and preferences. Whether you're looking for a cozy retreat or a spacious suite, you'll find the perfect accommodation here. Here's a glimpse of the room categories available:

  • Deluxe Room: Offering comfortable accommodations with garden or pool views.
  • Oceanfront Room: Enjoy stunning views of the ocean from your private balcony.
  • Suite: Experience extra space and luxury with separate living areas and premium amenities.
  • Family Suite: Perfect for families, offering ample space and comfort.

Smoking and non-smoking rooms are available. Please inquire about pet-friendly options and any associated charges or requirements.

Hotel Facilities in Sheraton Samui Resort

Sheraton Samui Resort boasts a wide array of hotel amenities designed to enhance your stay. From relaxing by the pool to staying active, there's something for everyone. Here's a look at the facilities:

  • Swimming Pool: Relax and unwind in the resort's beautiful swimming pool.
  • Fitness Center: Stay in shape with a fully equipped fitness center.
  • Spa: Indulge in rejuvenating treatments at the on-site spa.
  • Kids' Club: Keep the little ones entertained with fun activities at the Kids' Club.
  • Beach Access: Enjoy direct access to the stunning Chaweng Beach.

Operating hours and extra fees may apply for certain facilities. Please check with the resort for specific details.

Hotel Buffet or Restaurant/Cafe in Sheraton Samui Resort

Indulge your taste buds at Sheraton Samui Resort's diverse dining options. From casual cafes to elegant restaurants, you'll find a culinary experience to satisfy your cravings. Here's a taste of what's on offer:

  • The Deck: Enjoy international cuisine with stunning ocean views.
  • Long Talay: Savor fresh seafood and Thai specialties.
  • Stacks: Offers a variety of snacks and drinks.
  • Buffet: Enjoy a delicious buffet breakfast. Price per person is approximately $30 USD.

Opening hours and prices may vary. Be sure to try the signature dishes for a truly memorable dining experience.

Sheraton Samui Resort Airport pickups and How to Book

For a seamless arrival, Sheraton Samui Resort offers airport pick-up services. This convenient option ensures a hassle-free transfer from Koh Samui Airport (USM) to the resort. Here's how to book:

  • Contact the hotel directly: Reach out to Sheraton Samui Resort in advance to arrange your airport pick-up.
  • Provide your flight details: Share your flight number, arrival time, and the number of passengers.
  • Confirm your booking: The hotel will confirm your booking and provide details about the pick-up location.

Advance notice is required to secure your airport transfer. Contact the hotel at least 24 hours before your arrival.

Nearby MRT Station & Bus Stops

While Koh Samui doesn't have an MRT system, getting around is still easy. Here's what you need to know about public transport options near Sheraton Samui Resort:

  • Local Transportation: Songthaews (red trucks) and taxis are readily available for getting around the island.
  • Ride Hailing: Ride Hailing services are also available.

Public transport cards are not typically used on Koh Samui. Payment is usually made directly to the driver.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do near Sheraton Samui Resort? Koh Samui offers a wealth of attractions for families and kids. Here are some nearby places to visit:

  • Chaweng Beach: Enjoy the pristine sands and clear waters of Chaweng Beach. Free.
  • Big Buddha Temple (Wat Phra Yai): Visit the iconic Big Buddha statue. Free.
  • Fisherman's Village: Explore the charming Fisherman's Village with its shops and restaurants. Free.
  • Hin Ta & Hin Yai Rocks (Grandfather and Grandmother Rocks): Marvel at the unique rock formations. Free.
  • Samui Elephant Sanctuary: Observe rescued elephants in their natural habitat. Entry fee approximately $80 USD.

Looking for more things to do nearby? See Traveloka’s best deals on activities and attractions.

Where to eat near Sheraton Samui Resort (Koh Samui)

Explore the local culinary scene near Sheraton Samui Resort. From cafes to street food, you'll find a variety of delicious options. Here are some recommendations:

  • Cafes/Restaurants:
  • The Coffee Club: Enjoy a wide selection of coffee and cafe fare.
  • Prego Italian Restaurant: Savor authentic Italian dishes.
  • Sala Thai Restaurant: Experience delicious Thai cuisine.
  • Local Street Food:
  • Pad Thai: A classic Thai noodle dish.
  • Green Curry: A flavorful Thai curry.
  • Mango Sticky Rice: A sweet and satisfying dessert.
  • Som Tum (Papaya Salad): A spicy and refreshing salad.
  • Roti: A delicious flatbread with various fillings.

Shopping places near Sheraton Samui Resort (Koh Samui)

Discover the shopping scene near Sheraton Samui Resort. Whether you're looking for souvenirs or everyday essentials, you'll find plenty of options. Here are some shopping places:

  • Central Festival Samui: A large shopping mall with a variety of stores.
  • Tesco Lotus: A supermarket for groceries and other items.
  • Fisherman's Village Walking Street: Browse the shops and stalls at Fisherman's Village.

Other Places to Stay Near Sheraton Samui Resort

Looking for alternative accommodations near Sheraton Samui Resort? Koh Samui offers a range of hotels to suit different budgets and preferences. Here are some options:

  • Luxury/5-6 Star Hotels Nearby:
  • SALA Samui Chaweng Beach Resort
  • Vana Belle, a Luxury Collection Resort, Koh Samui
  • Conrad Koh Samui

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on hotels.

  • Four-Star Hotels Nearby:
  • OZO Chaweng Samui
  • Ark Bar Beach Resort
  • Chaweng Regent Beach Resort

For 4-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on hotels.

  • Three-Star Hotels Nearby:
  • Samui Paradise Chaweng Beach Resort
  • Baan Samui Resort
  • Chaweng Noi Pool Villa

For 3-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on hotels.

Hotel Availability & Booking

Ready to book your stay at Sheraton Samui Resort? Traveloka makes it easy to find hotel availability and secure your room. With a few clicks, you can browse room options, compare prices, and make your hotel reservations. Enjoy a seamless booking experience and get ready for an unforgettable vacation.

Book your stay through Traveloka today and start planning your dream getaway!

All facilities in Sheraton Samui Resort

Bar, Cafe and Lounge Sheraton Samui Resort
Bar, Cafe and Lounge
Swimming Pool Sheraton Samui Resort
Swimming Pool
Fitness Center Sheraton Samui Resort
Fitness Center
Lobby Sheraton Samui Resort
Lobby
Accommodation Services Sheraton Samui Resort
Accommodation Services

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Public Facilities

  • Parking
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Tours
  • Wedding service

Things to Do

  • Beach umbrella
  • Fitness center
  • Garden
  • Massage
  • Outdoor pool
  • Spa
  • TV lounge

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Bar
  • Buffet breakfast
  • Poolside bar

General

  • AC
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Terrace

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Meeting facilities
  • Projector

Sports and Recreations

  • Fitness center
  • Outdoor tennis court

Family-friendly Facilities

  • Kids club

Transportation

  • Airport transfer

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Sheraton Samui Resort

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.

Breakfast

Breakfast at the accommodation will be provided from 06:00 - 11:00.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sheraton Samui Resort
141
Number of floors in Sheraton Samui Resort
3
Another facilities in Sheraton Samui Resort
Bathrobe, Bathtub, Cable TV, Desk, Hairdryer

Frequently asked question in Sheraton Samui Resort

What are available facilities at Sheraton Samui Resort?
There are top facilites at Sheraton Samui Resort such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Sheraton Samui Resort?
Check-in time at Sheraton Samui Resort is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Sheraton Samui Resort provide breakfast?
Yes, Sheraton Samui Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Sheraton Samui Resort?
Sheraton Samui Resort is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Sheraton Samui Resort have?
Sheraton Samui Resort has 3 floors.
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More Reviews from Other Guests in Sheraton Samui Resort

Overall Ratings & Reviews Sheraton Samui Resort

Traveloka (4)
Other sources (486)
8.6
Very Good
From 486 reviews
Cleanliness

8.6

Room Comfort

8.4

Location

7.8

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sheraton Samui Resort

Number of reviews per page
20
40
Top reviews
Hannu
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

.
Kevin
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Property is in need of a refurb - however the staff are excellent and great food. Rooms are spacious and the bed was really comfortable- we didn’t have a linen change in 6 days? Airport shuttle is excellent - the blue monkey and long Talat are great places to eat and relax. Swimming pool at top is good for lengths - wife really enjoyed the spa!
Read More
Jan
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Lite slitet, jobbigt att ta sig från stranden till receptionen. (Brant)
Debra
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Staff, amenties, location, food were all excellent Plan to go back next year
Sharon
icon-Leisure
Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Staff were excellent and the beach was lovely.
Kristoffer
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

We had a fantastic week at the resort!
Ann
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We liked the morning walk to breakfast up through the forest canopy and past the pools of colourful carp. Breakfast was always delicious and lots of food options. The pools were wonderful and relaxing as were the walks along the beach and the swims in the sea. At night we tried both restaurants and were impressed with every tasty item we ordered. The beds were very comfy and we slept very well. Such a great experience.
Read More
David
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Excellent lunch and dinner with drinks especially the coconuts.
Bryan
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Very dated property and not enough lighting around the stairs
Michelle
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

We had a great family holiday at Sheraton. Staff were lovely, food was good. My only concern was that there were so many stairs, so would not recommend if you have knee issues. Other than that was great.
Stefan
8.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Staff was great
Natalie
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Lovely resort with fabulous staff, great facilities and beach. Perfect for our relaxing break
Mauricio
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Our room was close to the lobby and therefore further from the beach - the hotel provided constant buggy service to take guests to and from the beach from that part of the hotel. The beach was absolutely beautiful, with very few people around. The beach pool was great, and the beach bar and restaurant very pleasant. All staff were very helpful and friendly.
Read More
Tatsanee
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

This accommodation was from July 29-4, 2025 and was very impressed and planned to come back again if I return to Thailand because the staff provided excellent service. Our room was very clean. We booked a family room to see and liked it very much. The water flowed strongly and was very satisfying. The system was good and useful in many ways. It was very delicious. Thank you to Brother Tom for welcoming our family. Finally, for searching for a room that was close to nature and supporting us to recommend Sheraton Samui. It was very complete. excellent.
Read More
Michael
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Unfortunately, our stay was negatively affected by a serious issue with cleanliness , we discovered cockroaches in our room. This was deeply unsettling and clearly not what one would expect from a five-star resort. While the staff acknowledged the problem and offered us a coconut as compensation (yes, it’s true) the overall handling of the situation felt unprofessional and uncertain. There was a lack of clear communication, and no real reassurance or follow-up was provided to make us feel comfortable or confident that the issue had been properly addressed. For a resort of this caliber, we had much higher expectations regarding both hygiene and service. The incident significantly impacted our experience.
Read More
roger
10.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

We had great weather and the staff was friendly and went above and beyond to all of our needs
bo
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Good
Alexandra
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Our room (no 201, close to the pool and beach) was very dated, dark, with very low ceiling, long and narrow; very loud A/C; the electric outlets were so old, that it was difficult to plug in the power converters. In terms of billing - frustrated that the deposit refund will take 3-4 weeks; plus the receptionist told us the bar and rest bill would be deducted from the deposit, instead our VISA was charged; will give the receptionist the benefit of doubt, maybe something was lost in translation. Overall the staff was very helpful, especially the buggy cart drivers and waiters.
Read More
Nureen
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

It was an amazing experience. They catered to my special requests so well
Brendan
10.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

We had a phenomenal stay at this hotel for our honeymoon and would recommend it to any visitors to Koh Samui. The property is beautiful and the staff are very helpful.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Sheraton Samui Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Sheraton Samui Resort

Traveloka (4)
Other sources (486)
8.6
Very Good
From 486 reviews
Cleanliness

8.6

Room Comfort

8.4

Location

7.8

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sheraton Samui Resort

Number of reviews per page
20
40
Top reviews
Hannu
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

.
Kevin
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Property is in need of a refurb - however the staff are excellent and great food. Rooms are spacious and the bed was really comfortable- we didn’t have a linen change in 6 days? Airport shuttle is excellent - the blue monkey and long Talat are great places to eat and relax. Swimming pool at top is good for lengths - wife really enjoyed the spa!
Read More
Jan
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Lite slitet, jobbigt att ta sig från stranden till receptionen. (Brant)
Debra
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Staff, amenties, location, food were all excellent Plan to go back next year
Sharon
icon-Leisure
Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Staff were excellent and the beach was lovely.
Kristoffer
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

We had a fantastic week at the resort!
Ann
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We liked the morning walk to breakfast up through the forest canopy and past the pools of colourful carp. Breakfast was always delicious and lots of food options. The pools were wonderful and relaxing as were the walks along the beach and the swims in the sea. At night we tried both restaurants and were impressed with every tasty item we ordered. The beds were very comfy and we slept very well. Such a great experience.
Read More
David
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Excellent lunch and dinner with drinks especially the coconuts.
Bryan
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Very dated property and not enough lighting around the stairs
Michelle
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

We had a great family holiday at Sheraton. Staff were lovely, food was good. My only concern was that there were so many stairs, so would not recommend if you have knee issues. Other than that was great.
Stefan
8.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Staff was great
Natalie
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Lovely resort with fabulous staff, great facilities and beach. Perfect for our relaxing break
Mauricio
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Our room was close to the lobby and therefore further from the beach - the hotel provided constant buggy service to take guests to and from the beach from that part of the hotel. The beach was absolutely beautiful, with very few people around. The beach pool was great, and the beach bar and restaurant very pleasant. All staff were very helpful and friendly.
Read More
Tatsanee
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

This accommodation was from July 29-4, 2025 and was very impressed and planned to come back again if I return to Thailand because the staff provided excellent service. Our room was very clean. We booked a family room to see and liked it very much. The water flowed strongly and was very satisfying. The system was good and useful in many ways. It was very delicious. Thank you to Brother Tom for welcoming our family. Finally, for searching for a room that was close to nature and supporting us to recommend Sheraton Samui. It was very complete. excellent.
Read More
Michael
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Unfortunately, our stay was negatively affected by a serious issue with cleanliness , we discovered cockroaches in our room. This was deeply unsettling and clearly not what one would expect from a five-star resort. While the staff acknowledged the problem and offered us a coconut as compensation (yes, it’s true) the overall handling of the situation felt unprofessional and uncertain. There was a lack of clear communication, and no real reassurance or follow-up was provided to make us feel comfortable or confident that the issue had been properly addressed. For a resort of this caliber, we had much higher expectations regarding both hygiene and service. The incident significantly impacted our experience.
Read More
roger
10.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

We had great weather and the staff was friendly and went above and beyond to all of our needs
bo
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Good
Alexandra
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Our room (no 201, close to the pool and beach) was very dated, dark, with very low ceiling, long and narrow; very loud A/C; the electric outlets were so old, that it was difficult to plug in the power converters. In terms of billing - frustrated that the deposit refund will take 3-4 weeks; plus the receptionist told us the bar and rest bill would be deducted from the deposit, instead our VISA was charged; will give the receptionist the benefit of doubt, maybe something was lost in translation. Overall the staff was very helpful, especially the buggy cart drivers and waiters.
Read More
Nureen
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

It was an amazing experience. They catered to my special requests so well
Brendan
10.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

We had a phenomenal stay at this hotel for our honeymoon and would recommend it to any visitors to Koh Samui. The property is beautiful and the staff are very helpful.
Number of reviews per page
20
40