Barceló Cappadocia

We arrived from Antalya feeling tired around 11:30 AM, yet the room wasn't ready until 1:45 PM. A hotel with a prestigious reputation should have rooms available to accommodate guests in such situations. Furthermore, no service was offered while we sat waiting in the armchairs. I find this unacceptable.

Breakfast was average for a 5* but hotel was in an excellent location and distance to Goreme. Clean fairly new and staff were very helpful

The hotel is beautifully laid out. The rooms are light and airy. The bed was one of the softer ones we found in Turkey, where so many mattresses are hard. There were a few construction/maintenance issues with our room (that are probably the case in other rooms). The thresholds were not made of solid wood and the laminate was peeling. The bathroom shower (while large, with easy push-buttons to control the rain showerhead versus the telephone showerhead) was not caulked properly, so the bathroom floor flooded. While you're there, definitely take advantage of the spa and pools--those were our favorite part. The hotel store is also surprisingly well stocked and reasonably priced. The one breakfast we ordered wasn't spectacular; however, that might have been because we ordered the American-style option, and we weren't in America. :) The dinner service was good and the restaurant staff were super polite and helpful. The air conditioning worked beautifully, all over the hotel!

The Best in Capadocce, restaurant doesnt meet the standard of this brand.

Excellent staff and amenities. I felt well taken care of. Bonus they have one of the best balloon packages in terms of pricing. Highly recommend.

Very clean, staff is very helpful. Food at the restaurant tasted good. Hotel design is beautiful. Everything is well maintained. This is very close to everything but requires a ride down the hill to all the tourist shops. Its nice and quiet there while being 5 minutes by car/van ride to all of the attractions, restaurants and small shops.

I loved this property and I plan to revisit at every opportunity. The staff were amazing, the hotel smelled like heaven, the property was extremely clean and the convenience to town was great. The only thing I’d ask is that they add more options to the menu. Outside of that, this property was perfection!

Hotel location is not good in sense of view but it is very practical as starting point for visiting Capadoccia. Parking is available, size good. Reception is efficient & flexible, superior room (2042) was good in terms of size, cleanless, but amenitiess are ruther basic. Towels, bedding are excellent. Breakfast was great untill 16th of Nov. when majority of guests left which affected breakfast veriety and spa funcionality. I eould specially point out chef during breakfast which gladly prepared excellent eggs for us the way we expected up to last day. Weak point is room house keeping which 3 days out of 9 forgott to clean our room ( sign for room cleaning is well made and visible but...). SPA personel is horendeus, terrible in every sence, far far bellow hotel standard ( up to point that 2 "girls" just being "pritty" explained that you can get 1 towel/per person/per day because they don't have towels and that is thrir policy, laughing at our face). First time in my 40+ year of travelling I was insulted this way, such arogance and attitude. Also last 3 days they swiched of finish sauna, stopped heating pool and pool was "rented" yo school kids lessonss so it was not possible to use it. Bit dissapointing.

Spa was excellent

We stayed in the 2 story suite rooms. They were spacious and nice. The bathroom was a bit small but no major issues except for finding the light switch. The breakfast buffet was mediocre at best. Besides the freshly made eggs, there's nothing that is worth it. The service was great except at the pool where we had to go and find the waiter vs the waiter coming to us to take our order. Location was outside of Goreme and that was the biggest hurdle, nothing nearby to walk to

It was a great stay.

The hotel building has potential, but unfortunately, the service falls short. Cleanliness was acceptable (4/5), although some of the pool sunbeds were dirty and had not been cleaned during our 4-day stay. The staff is friendly and tries to help, but only a few speak English, which makes communication challenging. We stayed in one of the largest suites (Duplex with Terrace), but were disappointed to find a cigarette burn on the sofa, a torn and dirty curtain, a damaged bedsheet, stains on the carpet, and bird poo and feathers on the terrace. This is not what you expect when booking one of the top rooms in a 5-star hotel. The overall atmosphere felt odd. The management approach appears to be more focused on cost-saving than on delivering a high-quality guest experience. Food quality varied – breakfasts were noticeably better than dinners. During dinner, no drinks were provided, except for plain mineral water, which was poured from plastic bottles by the waiters (if they noticed you). Drink prices were overpriced, with no quality to justify the cost. Overall, if you expect a true 5-star experience, this hotel will disappoint. But if you lower your expectations to a 3-star level, you might still enjoy your stay.

Beautiful hotel! 10/10 experience, the hotel has a beautiful indoor & outdoor pool, as well as a buffet restaurant that was delicious.

The infrastructure

Beautiful hotel, amazing friendly staff, VERY spacious hotel room and bathroom, gorgeously decorated. I strongly recommend.

Amazing

The hotel is clean and spacious .

The hotel is very beautiful and well maintained. It’s at a drivable distance from all the key points in Goreme National Park, making it very accessible. Additionally the breakfast food is amazing, and our room was great too. Although the outdoor pool wasn’t open when we went, the indoor pool is just as beautiful and calming. You should definitely book this hotel.

Thank you for everything. The only issue we had was too much chloride in the pool. Other than that the experience was wonderful and everything was up to standards.

Excellent new hotel