The Palms Turks and Caicos

Resorts
9.2
/10
Exceptional
950 reviews

What Guests Say About Their Stay

Karim
10.0
/ 10
This is a magnificent property. It's absolutely beautiful. The staff was amazing and the food was excellent at the resort. There's not really much besides a little downtown area in Grace Bay (that you can walk to) for entertainment but we were happy with just hanging out at the resort and enjoying the pool, beach, food and drinks. The room was nicer than we expected too. All in all, a five star experience!
Alice
10.0
/ 10
The staff were phenomenal, the resort was immaculate, the pool and beach are A1! I loved my stay here! Would definitely return. Great for families couples, or solo
Jerrold
10.0
/ 10
We arranged a three generation stay at the Palms, and it exceeded our expectations. There was a great many things that we liked about The Palms-the quality of the villas, the swimming pool and beach (both perfect for little children), the complimentary breakfasts, and the location. However, what was most striking was the quality of the staff. Everybody we interacted with was consistently pleasant and helpful, and patient with children. This included the people who helped set up at the beach and the pool, the guys who distributed towels, the woman who cleaned our rooms, the people at the front desk/concierge, and the restaurant staff. While everybody was lovely I want to single out Jane, who was a hostess, seated us for breakfast each morning, and made sure the smallest child was well taken care of. But that level of service was shown by everybody we interacted with, throughout our stay. There are a couple of things to consider to make the property even more perfect. There are a lot of choices at breakfast, and it would be good if they offered plain or greek yogurt along with flavored sweetened yogurts-they had plain yogurt but we had to ask for it. Second, The Palms has a surprisingly well equipped fitness center/gym, which is well used. As a result, it's actually too small for the number of people who want to use it in the morning. Add more floor space for stretching or other workout routines. All told, a great vacation
In the Area
See Map
Grace Bay Beach, Providenciales and West Caicos, Turks and Caicos Islands

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
The Palms Turks and Caicos is located in area / city Providenciales and West Caicos. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Palms Turks and Caicos

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Grace Bay Beach, Providenciales and West Caicos, Turks and Caicos Islands
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Location


The Palms Turks and Caicos is located in area / city Providenciales and West Caicos.

About The Palms Turks and Caicos

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The resort’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Palms Turks and Caicos exclusively for you.

Enjoy luxurious treats and incomparable experience by staying at The Palms Turks and Caicos.

All facilities in The Palms Turks and Caicos

Others The Palms Turks and Caicos
Others

Things to Do

  • Shops
  • Romantic proposal packages
  • Hot tub
  • Outdoor pool
  • Poolside bar
  • Spa
  • Garden
  • Beach towel
  • Sauna
  • Steam room
  • Beach sun loungers

Hotel Services

  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Coffee shop
  • Elevator
  • Restaurant
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast

General

  • Banquet
  • Parking
  • Terrace

Business Facilities

  • Meeting rooms
  • Business center
  • Conference rooms

Sports and Recreations

  • Outdoor tennis court
  • Fitness center
  • Tennis court

Family-friendly Facilities

  • Kids club
  • Children pool

Connectivity

  • LAN Internet
  • Free WiFi

Nearby Facilities

  • Souvenir shop
  • Hair salon

Kids and Pets

  • Babysitting with surcharge

Transportation

  • Valet parking

Accommodation Policy & General Information in The Palms Turks and Caicos

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property.

Check-in/Check-out Time

Check-in:
15:00 - 05:30
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
15:00 - 05:30 - Before 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Palms Turks and Caicos
72
Number of floors in The Palms Turks and Caicos
5
Another facilities in The Palms Turks and Caicos
Shops, Romantic proposal packages, Hot tub, Outdoor pool, Poolside bar

Frequently asked question in The Palms Turks and Caicos

What are available facilities at The Palms Turks and Caicos?
There are top facilites at The Palms Turks and Caicos such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Palms Turks and Caicos?
The standard check-in time at The Palms Turks and Caicos is starting from 15:00 - 05:30 while the latest check-out time is at Before 11:00
Does The Palms Turks and Caicos provide breakfast?
Yes, The Palms Turks and Caicos provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in The Palms Turks and Caicos

9.2
Exceptional
From 950 reviews
Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.0

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Traveler Reviews The Palms Turks and Caicos

Number of reviews per page
20
40
Top reviews
Laura
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

You never have to leave property
Amber
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This should not be considered a 5 star hotel. Our experience here was absolutely not worth the money we spent. The service was not 5 star service! I've received better service from a holiday inn. Our room was very nice and clean. The beach access was great. The pool is okay. There was pee all over the pool bathroom floor, which unfortunately ended up on my clothes so I was soiled in someone else's urine. They did not comp my dry cleaning. The fire alarm went off and I had to evacuate my room. No one was in a rush to fix it or apologize for the inconvenience. I stood outside for over 20 minutes with other guests, while I needed to be inside getting ready for a wedding. I asked for an early check in, they wouldn't accommodate. Even after I had someone else's pee on my clothes. They sent up a fruit plate but it wasn't enough. No one was happy to greet or take care of us. I ordered a frozen drink by the pool and they just let it sit there and handed it to me melted... I tried to order room service at 10:30, they closed at 11pm and told me the Chef had already left. There are no other food options near by. Nothing is walkable. We will not be going back. We had some bad luck, I'm sure it wasn't terrible for everyone but overall it was a bad experience. They had plenty of opportunity to make it better but fell short each time.
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Thomas Vincent
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beautiful beach
Karim
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This is a magnificent property. It's absolutely beautiful. The staff was amazing and the food was excellent at the resort. There's not really much besides a little downtown area in Grace Bay (that you can walk to) for entertainment but we were happy with just hanging out at the resort and enjoying the pool, beach, food and drinks. The room was nicer than we expected too. All in all, a five star experience!
Read More
Melissa Dias
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Best vacation ever!
Alice
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff were phenomenal, the resort was immaculate, the pool and beach are A1! I loved my stay here! Would definitely return. Great for families couples, or solo
Jerrold
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We arranged a three generation stay at the Palms, and it exceeded our expectations. There was a great many things that we liked about The Palms-the quality of the villas, the swimming pool and beach (both perfect for little children), the complimentary breakfasts, and the location. However, what was most striking was the quality of the staff. Everybody we interacted with was consistently pleasant and helpful, and patient with children. This included the people who helped set up at the beach and the pool, the guys who distributed towels, the woman who cleaned our rooms, the people at the front desk/concierge, and the restaurant staff. While everybody was lovely I want to single out Jane, who was a hostess, seated us for breakfast each morning, and made sure the smallest child was well taken care of. But that level of service was shown by everybody we interacted with, throughout our stay. There are a couple of things to consider to make the property even more perfect. There are a lot of choices at breakfast, and it would be good if they offered plain or greek yogurt along with flavored sweetened yogurts-they had plain yogurt but we had to ask for it. Second, The Palms has a surprisingly well equipped fitness center/gym, which is well used. As a result, it's actually too small for the number of people who want to use it in the morning. Add more floor space for stretching or other workout routines. All told, a great vacation
Read More
Zakiya Adjua
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Lovely stay on a lovely property. They were accommodating when I had to make adjustments to my travel plans when an issue came up causing me to miss my flight and I had to arrive the next day.
Alyssa
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Gorgeous hotel and gorgeous beach!
Andrew
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The Palms in an exceptional experience. The staff is friendly and accommodating. Restaurants are very good. The location is probably the best sight on the Grace Bay beach. The grounds are very well maintained. The only possible way to improve this place would be a larger gym. However, it has everything you need, it’s just a bit small when several people are working out.
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Nicole Di Maio
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Grounds and property were stunning! Service upon arrival was five stars! Adrienne at breakfast was a gem! Service by pool bar was the only downer. Complete disconnect from the rest of the property. You almost felt like you were causing them an inconvenience to get a drink. Extremely slow and almost bothered to serve a drink.
Levon
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very good place
Tasia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent service. Front desk was especially helpful. The room was clean large and had a great view of the beach. Small resort but not lacking in amenities.
Amy
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The pro is that the room is very nice and so spacious and clean; there’s great attention to detail too. The grounds are very pretty, but the property is just so blasé. The pool is clean but boring, the hot tub is like warm, and the ocean view room is a joke. You can barely see tiny glimpses of the ocean through palm branches. The worst though is the attitude of the check in staff. We were at the Ritz Carlton for 5 night and chose to move hotel for our last night. Maybe it’s unfair to compare the Palms to the Ritz, but truly, they’d benefit from training in treating guests better. Honestly, for the price that the Palms is, I would chose the Ritz without question over the palms. We checked in at 9;30 AM. We were told that the room was not occupied and just needed to be cleaned. We kept checking back, and we were told it would be ready no later than 1 and hopefully before. At 12:45, when I checked at the front to see if after nearly 4 hours they had cleaned the room, I was told that they were in the process and was told in a sassy way that checkin is at 3. I responded calmly by saying, “ yes I understand that, but when you tell me that our room will be ready no later than 1, it reset our expectations. She seemed annoyed. We didn’t get into our room until after 2. Again, perhaps it’s not fair to compare the palms to the ritz, but for essentially the same price, the staff is so far superior and the quad experience is too!
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deborah
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great rooms excellent food
Mikael
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The food was surprisingly delicious for resort food. Ordered room service every day. Particularly the chicken soup! Complimentary breakfast was above the standard free breakfast that’s normally offered at resorts like this.Staff was friendly and the beach is better than the photos!
Paola
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Wish I could give 5/5 stars but I can due to some customer service issues. Sabine was terribly rude and should not be in customer service. Literally rolled her eyes in my face, I will be emailing the property separately. Whitney wasn’t as bad but she also really needs some customer service training. Besides that and the room issue with a broken fridge, non working lamps, and non working lock everything was great. The manager Arianna was great and upgraded us rooms after the room dilemma. EVERYONE besides the two mentioned were fantastic. So kind, upbeat, always smiling, and sooo good with my baby. Shout out to Roxy (Roxanne), Jane (red hair), Tyrese (beach attendant) and everyone else was fantastic.
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John
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Every single employee was friendly. I’ve never been to a place where the entire staff smiled throughout our stay. It is an incredibly well managed property. Everything is always in its place and all day-to-day activities are well coordinated. The resort restaurants were outstanding. The daily breakfast was outstanding (e.g., fresh squeezed OJ, omelette station). The beach is everything you dream about in the Caribbean. The pool area was inviting and calm. Off-site activities were well managed. Very upscale experience delivered in a low-key and friendly style.
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Tanya
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The front staff (reception and main restaurant staff) were professional, courteous and efficient. The staff at breakfast were also lovely. The staff at the beach restaurants were utterly incompetent and the two male managers were rude and aggressive to both patrons and wait staff - really unpleasant. All the beach lounge chairs were lined up like sardines and there were an impossible number of screaming, ill-behaved, unsupervised children. Awful experience. And beach attendants and restaurant servers were constantly (and obviously) looking for tips - which just communicates that the resort is not adequately compensating staff. We couldn’t wait to leave.
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mary
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The entire stay was perfect. We love the place but the staff make it so special. You are treated like royalty. The beach staff especially Dyuane was incredible. He was a pleasure so sweet and knowledgeable. We feel blessed to have stayed there!!!
Number of reviews per page
20
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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.