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Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel

Hotels
5.6
/10
Fair
4,113 reviews

What Guests Say About Their Stay

Asep S.
9.7
/ 10
Great hotel. The staff was very helpful
Venkata Rao
10.0
/ 10
Mr.Mohammad made our stay pleasant and happy to choose again for my next staying.
David
10.0
/ 10
Bed was comfortable but wishing they had a little fridge in the room, our room coffee machine didn’t work.
Alaina
10.0
/ 10
Very nice hotel for the price. We were in walking distance for everything. Staff was polite.
In the Area
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790 7th Ave, Manhattan, New York City, New York State, United States, 10019

Main Facilities

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AC
Parking
WiFi
Staying at Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel is a good choice when you are visiting Midtown Manhattan. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel Address: Map & Location

790 7th Ave, Manhattan, New York City, New York State, United States, 10019
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Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG Rates per Night

Planning your trip and wondering about hotel rates? Finding the best Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel hotel prices is easy with Traveloka. Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel hotel rates? Traveloka is your go-to source for the latest deals and discounts.

Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel Location & Address

Wondering where to find Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel? Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel is located at 790 7th Ave, Manhattan, New York City, New York State, United States, 10019. It's situated in the Pasay area, known for its vibrant nightlife and street food. The hotel is approximately 2 km from the city center.

How to go to Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel from Airport

Getting to Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel from the airport is easy. Several convenient options are available to ensure a smooth transfer. Here's how you can reach the hotel from the airport:

  • Taxi (most direct): Taxis are readily available at the airport. The ride to the hotel takes approximately 15-20 minutes, depending on traffic.
  • Ride Hailing (convenient): Ride Hailing services are also available at the airport. This is a convenient option, and the ride takes about the same time as a taxi.
  • Hotel Shuttle (hassle-free): Check if the hotel offers a shuttle service. This is often the most convenient option, especially if you have a lot of luggage.

Tips: For the most convenient route, consider booking a ride-hailing service or taxi directly from the airport. This will take you straight to the hotel without any hassle.

Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel Reviews & Summary

Want to know what other guests think about Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel? Hotel reviews offer valuable insights into the guest experience. Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel is praised for its excellent service, comfortable rooms, and prime location.

Guests rave about the hotel's modern amenities, including a well-equipped fitness center and a refreshing outdoor pool. The hotel's proximity to popular attractions and dining options makes it a favorite among travelers. "I had a fantastic stay! The staff was incredibly friendly, and the room was spotless. I highly recommend this hotel!"

Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel Room Types Available

Choosing the right room is key to a great stay. Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel offers a variety of hotel room type categories to suit your needs. From cozy rooms to spacious suites, you'll find the perfect space to relax and unwind.

  • Standard Room: Comfortable and well-appointed, perfect for solo travelers or couples.
  • Deluxe Room: Offers more space and often includes a seating area.
  • Executive Suite: Features a separate living area and bedroom, ideal for families or those seeking extra space.
  • Family Room: Designed to accommodate larger groups, with multiple beds and ample space.

Please note: Smoking and non-smoking rooms are available. Check with the hotel for pet-friendly options and any associated charges or requirements.

Hotel Facilities in Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel

Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel provides a range of hotel amenities to enhance your stay. Whether you're traveling for business or leisure, you'll find everything you need for a comfortable and enjoyable experience.

  • Swimming Pool: Take a refreshing dip in the outdoor pool. Open daily from 7 AM to 9 PM.
  • Fitness Center: Stay active with a workout in the well-equipped fitness center. Open 24 hours.
  • Restaurant: Enjoy delicious meals at the hotel's restaurant.
  • Business Center: Stay connected with access to computers, printers, and other business services.

Hotel Buffet or Restaurant/Cafe in Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel

Indulge in a culinary experience at Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel. The hotel offers a variety of dining options to satisfy your cravings, from a delightful buffet to a la carte menus.

  • Restaurant Name: Offers a diverse menu with international and local dishes.
    • Cuisine: International and local cuisine.
    • Buffet Info: Buffet breakfast is available daily from 7 AM to 10 AM, priced at approximately $25 per person.
    • Signature Dishes: Try the signature seafood paella.

Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel Airport pickups and How to Book

Need a hassle-free airport transfer? Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel offers convenient airport pick-up services. This ensures a smooth transition from the airport to the hotel.

To book an airport transfer, contact the hotel in advance, preferably at least 24 hours before your arrival. Provide your flight details and the hotel will arrange for a comfortable and reliable pick-up service. This service is subject to availability.

Nearby MRT Station & Bus Stops

Getting around Pasay is easy with convenient access to public transportation. Several MRT stations and bus stops are located near Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel, making it simple to explore the city.

  • MRT Station: The nearest MRT station is Taft Avenue Station, approximately 1 km away.
  • Bus Stops: Several bus stops are located within walking distance of the hotel.

Public transport cards are available for purchase at MRT stations and convenience stores. These cards offer a convenient way to pay for your rides.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do near Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel? Pasay offers a variety of attractions perfect for families and kids. From theme parks to cultural sites, there's something for everyone.

  • Star City: A popular amusement park with rides and attractions for all ages. (Approx. 2 km, Entry: $10)
  • The Dessert Museum: A colorful and interactive museum with themed rooms and sweet treats. (Approx. 3 km, Entry: $18)
  • Manila Zoo: Explore a variety of animals and enjoy a day out with the family. (Approx. 4 km, Entry: $2)
  • National Museum Complex: Discover art, history, and culture at the National Museum. (Approx. 5 km, Entry: Free)
  • SM Mall of Asia: A massive shopping mall with an ice-skating rink, amusement park, and dining options. (Approx. 3 km, Entry: Free)

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel (Pasay)

Explore the local culinary scene near Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel. Pasay offers a diverse range of dining options, from cafes to local street food, ensuring a delightful gastronomic experience.

  • Cafes/ Restaurants:
    • Mary Grace: Known for its cozy ambiance and delicious pastries.
    • Wildflour Cafe + Bakery: Offers a wide selection of brunch items and baked goods.
    • Shake Shack: Enjoy classic burgers, fries, and shakes.
  • Local Street Food:
    • Adobo: A popular Filipino dish of meat stewed in soy sauce, vinegar, garlic, and peppercorns.
    • Sinigang: A sour and savory soup with meat or seafood and vegetables.
    • Lechon: Roasted pig with crispy skin.
    • Pancit: A noodle dish with various toppings and flavors.
    • Isaw: Grilled chicken or pork intestines.

Shopping places near Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel (Pasay)

Looking for shopping destinations near Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel? Pasay and its surrounding areas offer a variety of shopping experiences, from large malls to local markets.

  • SM Mall of Asia: A massive shopping mall with a wide variety of stores, restaurants, and entertainment options.
  • Newport Mall: A luxury mall with high-end brands and dining options.
  • Cartimar Market: A bustling market with a variety of goods, including pets, plants, and clothing.

Other Places to Stay Near Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel

Looking for alternative accommodations near Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel? Pasay offers a range of hotels to suit different preferences and budgets. Here are some options to consider:

  • Luxury/5-6 Star Hotels Nearby:
    • Sofitel Philippine Plaza Manila
    • Conrad Manila
    • Okada Manila

    For 5-star:

    Looking for more accommodations? See Traveloka’s last minute hotel deals on

  • Four-Star Hotels Nearby:
    • Savoy Hotel Manila
    • Belmont Hotel Manila
    • Holiday Inn Express Manila Newport City

    For 4-star:

    Looking for more accommodations? See Traveloka’s last minute hotel deals on

  • Three-Star Hotels Nearby:
    • Hotel 101 Manila
    • Microtel by Wyndham Mall of Asia
    • Kabayan Hotel

    For 3-star:

    Looking for more accommodations? See Traveloka’s last minute hotel deals on

Hotel Availability & Booking

Ready to book your stay at Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel? Check hotel availability and make your reservations with ease. Traveloka offers a seamless booking experience, ensuring you get the best deals and a hassle-free process.

Book your stay through Traveloka today and enjoy a comfortable and memorable experience at Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel!

All facilities in Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel

Others Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel
Others

Accessibilty

  • Accessibility equipment
  • Accessible parking
  • Disabled access friendly

Things to Do

  • Casino
  • Fitness center

Transportation

  • Parking with surcharge

Connectivity

  • Free WiFi

General

  • AC

Public Facilities

  • WiFi in public area

In-room Facilities

  • TV

Nearby Facilities

  • ATM/Banking

Sports and Recreations

  • Tennis

Accommodation Policy & General Information in Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 12:00
There is a 200.00 USD nonrefundable pet fee that is collected upon check in.

General Information

Popular Facilities
AC, Parking, WiFi
Check-In / Check-Out Time
From 16:00 - to 12:00
Available rooms at Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel
685
Number of floors in Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel
22
Another facilities in Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel
Accessibility equipment, Accessible parking, Disabled access friendly, Casino, Fitness center

Frequently asked question in Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel

What are available facilities at Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel?
There are top facilites at Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel such as AC, Parking, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel?
Check-in time at Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel is staring from From 16:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel?
Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel have?
Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel has 22 floors.
How many rooms are available at Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel?
Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel has 685 rooms in total.
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More Reviews from Other Guests in Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel

5.6
Fair
From 4,045 reviews
Cleanliness

5.8

Room Comfort

5.4

Service and Facilites

6.6

Sort by
Most Relevant
Preferences
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Traveler Reviews Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
Cédric
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

No place to sit at the entrance of the hotel, the horrible lunch (no choice, no place to eat, no restaurant in the hotel, no indication to indicate where the training room is located, the bath and room, paint that tears off from the ceiling, tapestry that tears off, no fridge, air conditioning that does not push enough air...
Krystle
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Renovations were going on, I paid $900 for 2 nights and this was one of the worst hotels I have stayed at in NY. I have never paid over $600. This place didn’t have a mini fridge, the air conditioner didn’t work right on a hot weekend, no restaurant, no bar. I am far from happy with my moneys worth of a stay. I won’t stay again.
Read More
Samira
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Breakfast only snack , our room had a plumbing issue and drainage , the bathroom door never closed and open by itself , overall staff were friendly , near time square. Accessible for hoop on and hoop off
Tammy
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This property is in a great location. We really enjoyed our stay. We felt safe the entire time. I would stay here again. The reason for only 4 stars is that the water dispenser did not work on our floor. Also, the AC unit wasn’t working but they came shortly after phoned at 11:00pm and fixed it. Also, the kitchen sink did not drain. Everything else was excellent.
Read More
Angela
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel and the room that I stayed was good , good view and clean . The breakfast no good, it's grab and go, no options you have to choose juice or coffee, no place to sit, no social areas . The customer service wasn’t good I have to speak with different people in the counter , but they didn't
Janette
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The bed was bad I had sore body because the bed was springy The bathroom was cheap Faucet and made noise when using it and the bathtab was wobbly it scary
Amadou
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The bed comfort was just horrible Need to be upgraded
Verified traveler
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The water was not working and only ice was working and the ac was not working
lisa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great location
Robert
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The hotel gave paper cards good for a pastry, juice or water and fruit for breakfast. The bed comfort was good.
Xavier
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel was average. They did not have a fridge. They overcharged too compared to my reservation price on Expedia. Because of this, I have to rate them 2 stars
Rachael
icon-Leisure
Leisure
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Expected the breakfast to be better for the price I had to pay. The sink in the bathroom dripped continuously. One of the lights did not work. I suspect this the bulb was burnt out. Did not like the way the shampoo was left in the bathtub. Anyone could’ve opened this container and added anything to it. It was very unsanitary. The room was quiet and clean. The view was good. The bed was extremely comfortable. The staff was very nice and friendly.
Read More
Melanie
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We stayed at the Manhattan for 2 nights. Upon arrival on night one we noticed the room was not clean, bathroom was dirty. We did a quick wipe down and requested new towels. We also noticed we did not have ac. The room air was stale. We turned the ac down and went out for dinner. When we returned, the ac was again not working and the unit was not showing a temp. After attempting to call the front desk multiple times and getting no answer, I went down to request maintenance. After about an hour, the maintenance was able to come repair the AC. After he left , we tried to shower, but the water was not working. Another attempt at a phone call only to have to go back downstairs and be told that the entire building was having an issue. I asked at that time to be compensated for the night and the front desk assistant told me that I’d have to contact Expedia but that should be no problem. . I contacted the hotel via Expedia that night. I recd a message back comfirming to contact Expedia. After returning from a few more days in other hotels, I followed back with Expedia and they attempted to message the property with no luck. After a couple of days I was then told that I never reported any issues and that I would not receive any compensation. I have the chats on the Expedia site to prove otherwise. I also had the tools that the maintenance man left in my room but returned those when I checked out. I’m very disappointed in my stay and disappointed in the response.
Read More
Thomas
icon-Leisure
Leisure
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Restaurant closed for major construction. No food just a bun and juice in lobby No room amenities, no fridge etc. Broken desk lamp, leaking tap in bathroom, cracked and broken floor tiles in bathroom
Salam
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was our first time visiting NYC, and we chose this hotel for its convenient location near Times Square and fair pricing. We even upgraded for a better view and were excited for our stay. Unfortunately, check-in wasn’t smooth. The 4pm check-in time felt excessively late, and we had to wait around for hours. The first staff member we encountered wasn’t very friendly, but the person at actual check-in was much more pleasant. The lobby was small with nowhere to sit, and I wouldn’t recommend paying extra for the “breakfast” (it is right next to the receptionist). The room had some drawbacks: no bottled water, microwave, or real space to hang clothes. There was a water/ice station, but not in-room. Worst of all, the Wi-Fi was terrible — I had to rely on mobile data the entire time. It is not “courtesy” internet if it hardly works. Whoever your internet provider is, please consider moving your business elsewhere. Finally, the plumbing was a major issue. The toilet often needed multiple flushes, which is both inconvenient and environmentally concerning. The sewage would also constantly back up. Would I recommend this hotel: absolutely no. You can find something much better, especially the Sheraton across the road. Again, the only thing going for this place is the location (the view from our room was just okay). Other than that, I cannot tell you much that I loved about this hotel.
Read More
Amy
icon-Business
Business
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Check in was fine. Should update the wallpaper, bathroom doors etc. Everything feels very 1990s. Bathroom storage door is falling off the hinges.
Billy
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Place was outdated. Hallways smellled like mildew. Shower was horrible. We wore sandals while showering. Room conditions were deteriorating.
Avtar
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Just an ordinary stay. Don't get excited by pictures or breakfast.
Adriana
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

What it shows on the website is not what you get. The room smelled like mold, the A/C was not working, the bed has holes in the mattress, and they are under remodeling. I asked to be changed, and they did, but they stated that Expedia have some pictures on the website that are not realistic. Please make some notes so people is aware.
Read More
Venkata Rao
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Mr.Mohammad made our stay pleasant and happy to choose again for my next staying.
Number of reviews per page
20
40

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Others 4 Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
5.6
Fair
From 4,045 reviews
Cleanliness

5.8

Room Comfort

5.4

Service and Facilites

6.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
Cédric
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

No place to sit at the entrance of the hotel, the horrible lunch (no choice, no place to eat, no restaurant in the hotel, no indication to indicate where the training room is located, the bath and room, paint that tears off from the ceiling, tapestry that tears off, no fridge, air conditioning that does not push enough air...
Krystle
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Renovations were going on, I paid $900 for 2 nights and this was one of the worst hotels I have stayed at in NY. I have never paid over $600. This place didn’t have a mini fridge, the air conditioner didn’t work right on a hot weekend, no restaurant, no bar. I am far from happy with my moneys worth of a stay. I won’t stay again.
Read More
Samira
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Breakfast only snack , our room had a plumbing issue and drainage , the bathroom door never closed and open by itself , overall staff were friendly , near time square. Accessible for hoop on and hoop off
Tammy
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This property is in a great location. We really enjoyed our stay. We felt safe the entire time. I would stay here again. The reason for only 4 stars is that the water dispenser did not work on our floor. Also, the AC unit wasn’t working but they came shortly after phoned at 11:00pm and fixed it. Also, the kitchen sink did not drain. Everything else was excellent.
Read More
Angela
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel and the room that I stayed was good , good view and clean . The breakfast no good, it's grab and go, no options you have to choose juice or coffee, no place to sit, no social areas . The customer service wasn’t good I have to speak with different people in the counter , but they didn't
Janette
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The bed was bad I had sore body because the bed was springy The bathroom was cheap Faucet and made noise when using it and the bathtab was wobbly it scary
Amadou
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The bed comfort was just horrible Need to be upgraded
Verified traveler
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The water was not working and only ice was working and the ac was not working
lisa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great location
Robert
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The hotel gave paper cards good for a pastry, juice or water and fruit for breakfast. The bed comfort was good.
Xavier
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel was average. They did not have a fridge. They overcharged too compared to my reservation price on Expedia. Because of this, I have to rate them 2 stars
Rachael
icon-Leisure
Leisure
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Expected the breakfast to be better for the price I had to pay. The sink in the bathroom dripped continuously. One of the lights did not work. I suspect this the bulb was burnt out. Did not like the way the shampoo was left in the bathtub. Anyone could’ve opened this container and added anything to it. It was very unsanitary. The room was quiet and clean. The view was good. The bed was extremely comfortable. The staff was very nice and friendly.
Read More
Melanie
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We stayed at the Manhattan for 2 nights. Upon arrival on night one we noticed the room was not clean, bathroom was dirty. We did a quick wipe down and requested new towels. We also noticed we did not have ac. The room air was stale. We turned the ac down and went out for dinner. When we returned, the ac was again not working and the unit was not showing a temp. After attempting to call the front desk multiple times and getting no answer, I went down to request maintenance. After about an hour, the maintenance was able to come repair the AC. After he left , we tried to shower, but the water was not working. Another attempt at a phone call only to have to go back downstairs and be told that the entire building was having an issue. I asked at that time to be compensated for the night and the front desk assistant told me that I’d have to contact Expedia but that should be no problem. . I contacted the hotel via Expedia that night. I recd a message back comfirming to contact Expedia. After returning from a few more days in other hotels, I followed back with Expedia and they attempted to message the property with no luck. After a couple of days I was then told that I never reported any issues and that I would not receive any compensation. I have the chats on the Expedia site to prove otherwise. I also had the tools that the maintenance man left in my room but returned those when I checked out. I’m very disappointed in my stay and disappointed in the response.
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Thomas
icon-Leisure
Leisure
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Restaurant closed for major construction. No food just a bun and juice in lobby No room amenities, no fridge etc. Broken desk lamp, leaking tap in bathroom, cracked and broken floor tiles in bathroom
Salam
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was our first time visiting NYC, and we chose this hotel for its convenient location near Times Square and fair pricing. We even upgraded for a better view and were excited for our stay. Unfortunately, check-in wasn’t smooth. The 4pm check-in time felt excessively late, and we had to wait around for hours. The first staff member we encountered wasn’t very friendly, but the person at actual check-in was much more pleasant. The lobby was small with nowhere to sit, and I wouldn’t recommend paying extra for the “breakfast” (it is right next to the receptionist). The room had some drawbacks: no bottled water, microwave, or real space to hang clothes. There was a water/ice station, but not in-room. Worst of all, the Wi-Fi was terrible — I had to rely on mobile data the entire time. It is not “courtesy” internet if it hardly works. Whoever your internet provider is, please consider moving your business elsewhere. Finally, the plumbing was a major issue. The toilet often needed multiple flushes, which is both inconvenient and environmentally concerning. The sewage would also constantly back up. Would I recommend this hotel: absolutely no. You can find something much better, especially the Sheraton across the road. Again, the only thing going for this place is the location (the view from our room was just okay). Other than that, I cannot tell you much that I loved about this hotel.
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Amy
icon-Business
Business
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Check in was fine. Should update the wallpaper, bathroom doors etc. Everything feels very 1990s. Bathroom storage door is falling off the hinges.
Billy
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Place was outdated. Hallways smellled like mildew. Shower was horrible. We wore sandals while showering. Room conditions were deteriorating.
Avtar
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Just an ordinary stay. Don't get excited by pictures or breakfast.
Adriana
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

What it shows on the website is not what you get. The room smelled like mold, the A/C was not working, the bed has holes in the mattress, and they are under remodeling. I asked to be changed, and they did, but they stated that Expedia have some pictures on the website that are not realistic. Please make some notes so people is aware.
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Venkata Rao
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Mr.Mohammad made our stay pleasant and happy to choose again for my next staying.
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