The receptionists were lovely and very helpful. This was my first time renting a room in Hanoi and I was so satisfied ❤️ The room was clean from the moment I walked in, the floor was spotless, I really liked it ❤️

Lovely staff. Spacious and clean room.

If I am ever in Hanoi again, I will stay here again. Clean and very friendly staff. The gym is very nice.

I had an amazing stay at this hotel! The staff were extremely friendly, professional, and always willing to help with anything I needed. The room was very clean, spacious, and comfortable, with all the amenities I could ask for. The location is also perfect—close to many attractions, restaurants, and shops, yet still quiet and relaxing.

I am very satisfied with the experience at Moon West Lake Apartment. The apartment is very convenient, fully furnished, comfortable. - The room has a window so it is quite airy (although it is only a small window but it gets good wind) - When checking in, there is no bad smell or any unpleasant smell. - The bed is soft, wide, can sleep up to 3 people - Daikin air conditioner so it is not cold when sleeping. - There is a washing machine, microwave, dishes and everything needed in case you want to cook in the room. - The bathroom has shampoo, conditioner and shower gel. The room is clean, with hot and cold water. The only downside is probably that the bathroom has a opaque decal so people outside can still see what they are doing.