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Jacosmo Hotel & Spa
Hotels
9.2
/10
Exceptional
387 reviews
What Guests Say About Their Stay
Nguyen T. K. D.
9.1
/ 10
We went on vacation with family, the hotel location is right in the old town. Convenient transportation. The family room is very spacious. But the deluxe double room is a bit small. The staff is friendly and enthusiastic.
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In the Area
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23 Lo Su, Hoan Kiem, Ly Thai To Ward, Hoan Kiem District, Hanoi, Vietnam
Main Facilities
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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in Jacosmo Hotel & Spa
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Jacosmo Hotel & Spa Address: Map & Location
23 Lo Su, Hoan Kiem, Ly Thai To Ward, Hoan Kiem District, Hanoi, Vietnam
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Location
Staying at Jacosmo Hotel & Spa is a good choice when you are visiting Lý Thái Tổ.
About Jacosmo Hotel & Spa
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Jacosmo Hotel & Spa exclusively for you.
Jacosmo Hotel & Spa is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Jacosmo Hotel & Spa.
All facilities in Jacosmo Hotel & Spa
Others
Hotel Services
- Laundry service
- Newspaper in lobby
- Tours
- Luggage storage
- Porter
- Multilingual staff
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Restaurant
- Safety deposit box
- Coffee shop
- Coffee/tea in lobby
- Elevator
General
- Lockers
- Smoking area
- Fireplace in lobby
- Parking
Food and Drinks
- Bar
- Breakfast
- Snack bar
Things to Do
- Spa
Connectivity
- Free WiFi
Accessibilty
- Accessible parking
Shuttle Service
- Airport transfer (surcharge)
In-room Facilities
- TV
Business Facilities
- Computer station
Nearby Facilities
- ATM/Banking
Accommodation Policy & General Information in Jacosmo Hotel & Spa
Important Note
- Fee for buffet breakfast: approximately VND 100000 for adults and VND 50000 for children
- Airport shuttle fee: VND 446000 per vehicle (one way)
- Late check-out fee: VND 520000 (subject to availability)
- Rollaway bed fee: VND 250000.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Jacosmo Hotel & Spa | 28 |
Number of floors in Jacosmo Hotel & Spa | 10 |
Another facilities in Jacosmo Hotel & Spa | Laundry service, Newspaper in lobby, Tours, Luggage storage, Porter |
Frequently asked question in Jacosmo Hotel & Spa
What are available facilities at Jacosmo Hotel & Spa?
There are top facilites at Jacosmo Hotel & Spa such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at Jacosmo Hotel & Spa?
Check-in time at Jacosmo Hotel & Spa is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Jacosmo Hotel & Spa provide breakfast?
Yes, Jacosmo Hotel & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Jacosmo Hotel & Spa?
Jacosmo Hotel & Spa is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Jacosmo Hotel & Spa have?
Jacosmo Hotel & Spa has 10 floors.
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More Reviews from Other Guests in Jacosmo Hotel & Spa
Traveloka (20)
Other sources (367)
9.2
Exceptional
From 367 reviews
Cleanliness
9.0
Room Comfort
9.2
Service and Facilites
9.6
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Traveler Reviews Jacosmo Hotel & Spa
Number of reviews per page
20
40
Top reviews
David
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Very comfortable, great location
Calista
Leisure with Partner
2.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
We turned up and told our room was not available and that they would put us up in a similar room nearby. It was nothing like the description of the room we were expecting. It seems like this is not the first time it had happened looking at the reviews.
JILL
4.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
From the very beginning, this hotel was a big fail. Weeks before arrival, I confirmed in an email with the hotel's sales manager that the room would have two beds. Upon arrival, we had to wait for housekeeping staff to separate the bed into two and make them up. "Executive city view" is a joke. The room overlooks the back a bunch of old apartments. Only in the distance can you see two high rise buildings. There was a disturbing black "something" on the shower curtain. Spa personnel were very unfriendly and we went elsewhere. There is not enough seating for breakfast in the dining area. This happened both mornings. I sent a message to the sales manager via Expedia (how we corresponded previously) and received no response. There are many other places to stay in Hanoi. Skip this one.
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Nell
Leisure with Partner
8.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Kind staff, great location, however things are a little run down. Breakfast buffet wasn’t nice either, better off going out. They offered lots of services as well, but were all priced at double what you could get outside of the hotel. We booked a King bed, but found it was just 2 x double beds put together, so had that ridge in the middle of the bed. Didn’t matter overall, though, as the bed was so huge
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Scarlet
10.0
/10
Reviewed 26 week(s) ago
Hotels.com verified review
We loved our stay here. The hotel is beautiful & our room was great. The staff were so friendly & helpful. The location was perfect, so close to great food spots.
hoa
Leisure Family
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
We stayed 2 nights The staff was attentive and helpful. The property was clean. The staff responded quickly to our needs or questions.
hong
with Partner
10.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
I highly recommend this hotel to anyone seeking a super convenient location surrounded by shopping and dining options, as well as close to many attractions.The hotel is clean, comfortable, and offers a delicious breakfast to start your day. The front desk staff—Andrew, David, and Michael—are incredibly friendly and provide excellent customer service, ensuring a seamless stay. Additionally, the hotel offers fantastic day tours at great prices, making it easy to explore the area.
Overall, this hotel exceeded my expectations, and I wouldn’t hesitate to book here again!
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Kathy
Leisure Family
4.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Sorry this place is really dirty, noisy, and old. It’s not what you see on pictures. They also gave my room away and offer me something else saying “ upgrade “ but it’s not!
Staff was nice but other than that I would not recommend this place to anyone or can you even call it a 4 star rating! 👎
Erik
10.0
/10
Reviewed 74 week(s) ago
Hotels.com verified review
A great stay overall. The location is close to many food options and tourist destinations. Room was clean with a comfortable bed. Staff were pleasant to deal with
Bonnie
Leisure with Partner
10.0
/10
Reviewed 84 week(s) ago
Expedia Group verified review
We stayed 10 nights and Jacosmo was a great choice. The staff and service were wonderful, great buffet breakfast, and location was much better than expected. We loved the spaciousness of our Balcony Jacuzzi Suite, was exactly as pictured. We would not hesitate to stay there again. Great value!!
Charles Ng Ping
Leisure with Partner
10.0
/10
Reviewed 86 week(s) ago
Expedia Group verified review
The staff, Michael & Brian, the breakfast kitchen staff were all very helpful and friendly.
They were accommodating and had good recommendations for lunch and dinner places.
Michael also made arrangements for our Halong bay cruise and Ninh Binh tour, airport pick ups. All went smoothly.
Nothing to complain.
Would highly recommend this place.
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Katrina
Leisure
10.0
/10
Reviewed 88 week(s) ago
Expedia Group verified review
Honestly, Brian and Sophia went above and beyond for the two nights that I stayed at the hotel. Sophia booked my flight and coordinated a taxi to the airport for me; and Brian just had outstanding customer service and even gave me a ride on the back of his motorbike to go to an ATM when I needed to get some money. Location was great, breakfast was yummy and fresh, I thoroughly enjoyed my stay. Thank you!!
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Shani
10.0
/10
Reviewed 90 week(s) ago
Expedia Group verified review
The location is fantastic. The staff were most helpful and friendly.
We like our daily breakfast. We love our stay and will come back again.
Gareth
8.0
/10
Reviewed 90 week(s) ago
Hotels.com verified review
Hotel is in great location with fantastic service.
Hotel bed is very firm and we had issues with water supply to the room.
Sarah
10.0
/10
Reviewed 94 week(s) ago
Hotels.com verified review
Great little hotel in the centre of Hanoi, convenient for visiting the city. Comfortable beds and absolutely wonderful staff. Shout out to Richard, Brian and Henry who worked tirelessly to make sure that our stay was great. They sorted loads of stuff out for us, booked airport taxis and a wonderful cruise in Ha Long bay for a lower price than we could have got elsewhere. Richards recommendations for places to visit and eat were spot on. We stayed in 2 different rooms, a double standard room before our cruise and a family room after. The family room was much nicer, I guess some rooms could do with updating but the great service, location and really good price made it faultless in our eyes.
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Annie
10.0
/10
Reviewed 94 week(s) ago
Expedia Group verified review
The service provided was excellent. The lake is about 10 minutes walk and there are many shops and restaurants in the area.
Matteo
10.0
/10
Reviewed 95 week(s) ago
Expedia Group verified review
Awesome place and staff.
Cleona
Leisure with Partner
10.0
/10
Reviewed 95 week(s) ago
Expedia Group verified review
Hotel was good. Clean and large room. Breakfast offered variety. Hotel staff very helpful.
Norma
Leisure with Partner
10.0
/10
Reviewed 96 week(s) ago
Expedia Group verified review
The staff were so polite friendly and helpful. Michael from reception went over and beyond his duties by loaning his own coat on a cold and unexpected evening. High Praise indeed.
Verified traveler
8.0
/10
Reviewed 96 week(s) ago
Hotels.com verified review
Decent hotel for one or two nights. The staff are lovely and service is very good. The hotel could do with an upgrade though as it seems quite old and out-dated.
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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