Jacosmo Hotel & Spa

Hotels
9.3
/10
Exceptional
425 reviews

What Guests Say About Their Stay

Dang

10.0
/ 10
The location in the old quarter is convenient for walking to Hoan Kiem Lake, surrounded by many restaurants and cafes with reasonable prices, the receptionists and waiters are very cheerful, enthusiastic, polite, always smiling with customers, the family room is spacious as advertised, the breakfast does not have too many dishes but is complete, the pho is delicious, in general I rate the hotel 10/10, if I have the opportunity to return to Hanoi I will return to this hotel.
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Nguyen T. K. D.

9.1
/ 10
We went on vacation with family, the hotel location is right in the old town. Convenient transportation. The family room is very spacious. But the deluxe double room is a bit small. The staff is friendly and enthusiastic.
See original

randall

10.0
/ 10
Our first two nights in Vietnam!! This was a great location. Easily walkable in the old quarter and yet a bit quieter. The staff went over and above to help us out. We highly recommend.

Michael

10.0
/ 10
The staff were amazingly helpful and kind. The breakfast buffet was very well done with a wide variety of items to choose from. When particular employee, Vivian, was exceptionally professional and helpful with all of our inquiries. The rooms were very clean. I would definitely stay here again.

Mayaflor

10.0
/ 10
Staff are very nice specially the receptionist. Buffett breakfast are very good and you they even allow you to order food from n addition to the food served. They clean your room and changed towels and toiletries even without asking. Location is very convenient to a lot of restaurants and stores. Highly recommended.
In the Area
See Map
23 Lo Su, Hoan Kiem, Ly Thai To, Hoan Kiem, Hanoi, Vietnam

Main Facilities

Read More
Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Jacosmo Hotel & Spa is a good choice when you are visiting Lý Thái Tổ. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Jacosmo Hotel & Spa

23 Lo Su, Hoan Kiem, Ly Thai To, Hoan Kiem, Hanoi, Vietnam
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Lobby Jacosmo Hotel & Spa
Lobby 2 Jacosmo Hotel & Spa

Discover More About Jacosmo Hotel & Spa

Welcome to Jacosmo Hotel & Spa, your premier destination for an unforgettable stay in the heart of Hanoi. We pride ourselves on offering a harmonious blend of modern luxury and traditional Vietnamese charm, ensuring every guest experiences unparalleled comfort and exceptional service. Whether you're visiting for business or leisure, Jacosmo Hotel & Spa is designed to be your sanctuary, providing a tranquil escape from the bustling city while keeping you connected to its vibrant pulse. Discover a world of relaxation, exquisite dining, and warm hospitality that awaits you.

Jacosmo Hotel & Spa Location

Jacosmo Hotel & Spa is ideally situated in the historic Hoan Kiem District, the very soul of Hanoi. Nestled within this vibrant area, you'll find yourself immersed in the city's rich culture and history, with iconic landmarks just a stone's throw away. Our prime location at 23 Lo Su, Hoan Kiem, Lý Thái Tổ, Quận Hoàn Kiếm, Hà Nội, Việt Nam places us conveniently close to the city center, offering easy access to major attractions, business hubs, and entertainment venues. The atmosphere here is captivating, with charming streets, bustling markets, and serene lakes creating a unique urban tapestry. It's a perfect spot for those who wish to explore the city on foot, discover hidden gems, and soak in the authentic Hanoi experience. For travelers arriving by air, we are approximately a 45-minute drive from Noi Bai International Airport (HAN), making your journey to our doorstep smooth and convenient.

Jacosmo Hotel & Spa Facilities & Services

Facilities for guests at Jacosmo Hotel & Spa are thoughtfully curated to enhance your comfort and enjoyment throughout your stay. We are dedicated to providing a comprehensive range of services to cater to every need.

  • Spa & Wellness Center:

    Indulge in rejuvenating treatments and massages designed to relax your body and mind. Open daily from 9:00 AM to 9:00 PM. Spa services are à la carte and prices vary.
  • Outdoor Swimming Pool:

    Take a refreshing dip in our beautifully designed outdoor pool, perfect for unwinding after a day of exploration. Open from 6:00 AM to 10:00 PM. Complimentary for all guests.
  • Fitness Center:

    Maintain your workout routine in our well-equipped gym, featuring modern cardio and strength training equipment. Open 24/7 for hotel guests.
  • Business Center:

    For our business travelers, we offer a fully equipped business center with printing and secretarial services. Available from 8:00 AM to 6:00 PM. Fees apply for specific services.
  • Concierge Services:

    Our dedicated concierge team is available 24/7 to assist with tour bookings, transportation arrangements, and local recommendations.
  • Complimentary Wi-Fi:

    Stay connected with high-speed internet access available throughout the hotel.
  • On-site Parking:

    We offer secure on-site parking facilities for guests with private vehicles. Complimentary for hotel guests.

Jacosmo Hotel & Spa Room Types

Discover a range of meticulously designed accommodations that define the Room types of Jacosmo Hotel & Spa, each offering a unique blend of comfort, style, and modern amenities. We have a variety of rooms to suit every traveler's needs.

  • Deluxe Room:

    These elegantly appointed rooms offer a comfortable retreat with either City View or Garden View. Available in smoking and non-smoking options. Some Deluxe Rooms feature a bathtub.
  • Executive Room:

    Slightly more spacious than the Deluxe, Executive Rooms provide enhanced amenities and a choice of City View or Garden View. Available in smoking and non-smoking options. Bathtub available in select rooms.
  • Junior Suite:

    Experience elevated comfort in our Junior Suites, offering a separate living area and stunning City Views. These rooms are non-smoking and include a bathtub.
  • Jacosmo Suite:

    Our premier accommodation, the Jacosmo Suite, boasts expansive living spaces, breathtaking City Views, and luxurious amenities. Designed for ultimate indulgence, these suites feature a bathtub and are strictly non-smoking.

We understand that pets are part of the family. While we do not currently offer dedicated pet-friendly rooms, please contact our concierge for specific inquiries regarding service animals. Additional cleaning fees may apply.

Jacosmo Hotel & Spa Dining & Restaurants

Embark on a culinary journey at Jacosmo Hotel & Spa, where our dining venues offer a delightful array of flavors to tantalize your taste buds. From authentic local cuisine to international favorites, every meal is an experience.

  • The Lotus Restaurant:

    Our signature restaurant, The Lotus, offers a sophisticated dining experience with a focus on authentic Vietnamese cuisine and international dishes. Enjoy a lavish breakfast buffet from 6:30 AM to 10:00 AM, priced at approximately 350,000 VND per person. Lunch and dinner are served from 11:30 AM to 10:00 PM, with à la carte options.
  • The Garden Cafe:

    A relaxed and charming spot perfect for a casual meal or a refreshing cup of coffee. Open daily from 7:00 AM to 9:00 PM. Light snacks and beverages are available, with prices ranging from 100,000 VND to 250,000 VND.
  • The Sky Bar:

    Perched high above the city, The Sky Bar offers breathtaking panoramic views of Hanoi, making it the perfect place to enjoy expertly crafted cocktails and light bites. Open from 5:00 PM to 12:00 AM. Drinks start from 200,000 VND.

Jacosmo Hotel & Spa Nearby Attractions and Activities

Jacosmo Hotel & Spa is perfectly positioned to allow you to explore the best of Hanoi. Immerse yourself in the city's rich culture and vibrant atmosphere with these nearby attractions:

  • Hoan Kiem Lake and Ngoc Son Temple:

    A picturesque lake in the city center, home to the iconic Ngoc Son Temple, accessible via a charming red bridge. A must-visit for its historical significance and serene beauty.
  • Old Quarter:

    Wander through the labyrinthine streets of the Old Quarter, a bustling hub of commerce, traditional crafts, and delicious street food. Experience the authentic pulse of Hanoi.
  • Water Puppet Theatre:

    Witness a unique Vietnamese art form at the Thang Long Water Puppet Theatre, showcasing traditional stories and folklore through captivating performances.
  • Hanoi Opera House:

    An architectural marvel inspired by the Palais Garnier in Paris, this grand opera house is a landmark of Hanoi's French colonial past and a venue for cultural performances.
  • Dong Xuan Market:

    Hanoi's largest indoor market, offering a vast array of goods from clothing and souvenirs to fresh produce and local delicacies. A vibrant place to experience local life.

If you are looking for other activities around Jacosmo Hotel & Spa, check out the best deals on Traveloka: Recommended activities in Hanoi!

How to Get to Jacosmo Hotel & Spa from the Airport

Navigating your way to Jacosmo Hotel & Spa from Noi Bai International Airport (HAN) is straightforward, with several convenient options available. The airport transfer service of Jacosmo Hotel & Spa ensures a smooth transition to your accommodation. Here's how to get to Jacosmo Hotel & Spa:

  • Hotel Private Airport Transfer:

    For the most seamless and comfortable journey, we offer a private airport transfer service. Our professional driver will meet you at the arrival hall and assist with your luggage. This service can be pre-booked through our concierge or via Traveloka. Estimated cost: 700,000 VND to 900,000 VND, depending on vehicle type.
  • Metered Taxis:

    Reputable taxi companies are readily available outside the airport terminals. Ensure the meter is used for a fair fare. The journey typically takes 45-60 minutes, depending on traffic. Estimated cost: 500,000 VND to 700,000 VND.
  • Ride-hailing Services:

    You can book a ride-hailing service through their respective mobile applications upon arrival at the airport. This offers a convenient and often cost-effective option. Estimated cost: 450,000 VND to 650,000 VND.
  • Airport Buses:

    Several public bus routes operate from the airport to various points in the city. While the most economical option, this may require additional transfers to reach the hotel. Estimated cost: 40,000 VND to 60,000 VND.

For pre-arranged transportation, consider exploring airport transfer services for peace of mind.

Summary of Why You Should Choose to Stay at Jacosmo Hotel & Spa

Choosing Jacosmo Hotel & Spa means opting for an experience that combines luxury, convenience, and authentic Vietnamese hospitality. We are confident that your stay with us will be memorable and rejuvenating. Here’s why Jacosmo Hotel & Spa stands out:

  • Prime Location:

    Situated in the heart of Hanoi's historic Hoan Kiem District, offering easy access to major attractions and cultural sites.
  • Exceptional Amenities:

    From our tranquil spa and refreshing pool to our well-equipped fitness center, we cater to your every need for relaxation and well-being.
  • Diverse Room Options:

    A variety of room types, including suites, ensure comfortable and stylish accommodation for all travelers. Check Room availability at Jacosmo Hotel & Spa for your preferred dates.
  • Exquisite Dining:

    Savor the flavors of Vietnam and international cuisine at our on-site restaurants and enjoy breathtaking views from our rooftop bar.
  • Impeccable Service:

    Our dedicated staff is committed to providing personalized service, ensuring a warm and welcoming atmosphere throughout your stay.

Ready to experience the magic of Hanoi? Booking Jacosmo Hotel & Spa is simple and convenient. We encourage you to explore the best rates and secure your preferred dates. For an even better deal, don't forget to check for the TRAVELOKA new user promotion, offering up to 8% off your booking!

Room rates at Jacosmo Hotel & Spa start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Discover more options and plan your trip with ease:

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All facilities in Jacosmo Hotel & Spa

Entertainment Facility Jacosmo Hotel & Spa
Entertainment Facility
Lobby Jacosmo Hotel & Spa
Lobby
Exterior Jacosmo Hotel & Spa
Exterior
Others Jacosmo Hotel & Spa
Others
Restaurant Jacosmo Hotel & Spa
Restaurant

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

General

  • Parking
  • Lockers
  • Smoking area
  • Fireplace in lobby

Public Facilities

  • Safety deposit box
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator

Things to Do

  • TV lounge
  • Spa

Food and Drinks

  • Breakfast
  • Snack bar

Connectivity

  • Free WiFi

Business Facilities

  • Computer station

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Jacosmo Hotel & Spa

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Jacosmo Hotel & Spa
28
Number of floors in Jacosmo Hotel & Spa
10
Another facilities in Jacosmo Hotel & Spa
Laundry service, Newspaper in lobby, Luggage storage, Porter, Multilingual staff

Frequently asked question in Jacosmo Hotel & Spa

What are available facilities at Jacosmo Hotel & Spa?
There are top facilites at Jacosmo Hotel & Spa such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Jacosmo Hotel & Spa?
The standard check-in time at Jacosmo Hotel & Spa is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Jacosmo Hotel & Spa provide breakfast?
Yes, Jacosmo Hotel & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Jacosmo Hotel & Spa?
Jacosmo Hotel & Spa is a 4.0-star hotel.
How many floors does Jacosmo Hotel & Spa have?
Jacosmo Hotel & Spa has 10 floors.
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More Reviews from Other Guests in Jacosmo Hotel & Spa

Overall Ratings & Reviews Jacosmo Hotel & Spa

Traveloka (20)
Other sources (405)
9.4
Exceptional
From 405 reviews
Cleanliness

9.0

Room Comfort

9.4

Service and Facilites

9.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Jacosmo Hotel & Spa

Number of reviews per page
20
40
Top reviews
Mirela
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great place. Thank you
Lai
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good size room, good location for walking around.
randall
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Our first two nights in Vietnam!! This was a great location. Easily walkable in the old quarter and yet a bit quieter. The staff went over and above to help us out. We highly recommend.
Michael
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The staff were amazingly helpful and kind. The breakfast buffet was very well done with a wide variety of items to choose from. When particular employee, Vivian, was exceptionally professional and helpful with all of our inquiries. The rooms were very clean. I would definitely stay here again.
stephen
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Amazing staff. Very helpful. Great location.
Faramarz
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Very good
Mayaflor
icon-Family
Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff are very nice specially the receptionist. Buffett breakfast are very good and you they even allow you to order food from n addition to the food served. They clean your room and changed towels and toiletries even without asking. Location is very convenient to a lot of restaurants and stores. Highly recommended.
Cesar
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The room was nice. The staff were really helpful and nice.
Keith
icon-with Partner
with Partner
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Hotel was perfect for our stay in Hanoi. Centrally located, clean and well appointed. The staff were all exceptionally helpful and made our stay a very enjoyable one. Would stay there again.
Zulfikar
icon-Leisure
Leisure
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Best in every category! Stayed for 7 nights. Nice, large, clean family room and an outstanding staff that was helpful in every way! Set us up with great tours! Breakfast was amazing!
Zulfikar
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Best in every category! Stayed for 7 nights. Nice, large, clean family room and an outstanding staff that was helpful in every way! Set us up with great tours! Breakfast was amazing!
Kim
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Staff were very friendly and welcoming, breakfast was tasty and had a good selection of items. Location great, just on the edge of Old town so quiet in the evenings but close enough to enjoy the buzz of the quarter! There wasnt very much hot water, good for one short shower.
Zulfikar
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Great clean room, personable staff, went above and beyond to be helpful. Wonderful breakfast! Overall rating of A++ Excellent!!!
John
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Vivian and Laurent at the Reception desk went above and beyond to make us and other guests feel welcome and at home. The hotel owners are fortunate to have such professional, efficient and helpful staff. Vivian went above and beyond to ensure celiac food (gluten free) medical food limitations were addressed. Great hotel location and family room was spacious and not noisy.
Read More
David
10.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

Very comfortable, great location
Calista
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

We turned up and told our room was not available and that they would put us up in a similar room nearby. It was nothing like the description of the room we were expecting. It seems like this is not the first time it had happened looking at the reviews.
JILL
4.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

From the very beginning, this hotel was a big fail. Weeks before arrival, I confirmed in an email with the hotel's sales manager that the room would have two beds. Upon arrival, we had to wait for housekeeping staff to separate the bed into two and make them up. "Executive city view" is a joke. The room overlooks the back a bunch of old apartments. Only in the distance can you see two high rise buildings. There was a disturbing black "something" on the shower curtain. Spa personnel were very unfriendly and we went elsewhere. There is not enough seating for breakfast in the dining area. This happened both mornings. I sent a message to the sales manager via Expedia (how we corresponded previously) and received no response. There are many other places to stay in Hanoi. Skip this one.
Read More
Nell
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Kind staff, great location, however things are a little run down. Breakfast buffet wasn’t nice either, better off going out. They offered lots of services as well, but were all priced at double what you could get outside of the hotel. We booked a King bed, but found it was just 2 x double beds put together, so had that ridge in the middle of the bed. Didn’t matter overall, though, as the bed was so huge
Read More
Scarlet
icon-with Partner
with Partner
10.0
/10
Reviewed 68 week(s) ago

Hotels.com verified review

We loved our stay here. The hotel is beautiful & our room was great. The staff were so friendly & helpful. The location was perfect, so close to great food spots.
hoa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

We stayed 2 nights The staff was attentive and helpful. The property was clean. The staff responded quickly to our needs or questions.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Jacosmo Hotel & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Jacosmo Hotel & Spa

Traveloka (20)
Other sources (405)
9.4
Exceptional
From 405 reviews
Cleanliness

9.0

Room Comfort

9.4

Service and Facilites

9.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Jacosmo Hotel & Spa

Number of reviews per page
20
40
Top reviews
Mirela
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great place. Thank you
Lai
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good size room, good location for walking around.
randall
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Our first two nights in Vietnam!! This was a great location. Easily walkable in the old quarter and yet a bit quieter. The staff went over and above to help us out. We highly recommend.
Michael
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The staff were amazingly helpful and kind. The breakfast buffet was very well done with a wide variety of items to choose from. When particular employee, Vivian, was exceptionally professional and helpful with all of our inquiries. The rooms were very clean. I would definitely stay here again.
stephen
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Amazing staff. Very helpful. Great location.
Faramarz
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Very good
Mayaflor
icon-Family
Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff are very nice specially the receptionist. Buffett breakfast are very good and you they even allow you to order food from n addition to the food served. They clean your room and changed towels and toiletries even without asking. Location is very convenient to a lot of restaurants and stores. Highly recommended.
Cesar
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The room was nice. The staff were really helpful and nice.
Keith
icon-with Partner
with Partner
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Hotel was perfect for our stay in Hanoi. Centrally located, clean and well appointed. The staff were all exceptionally helpful and made our stay a very enjoyable one. Would stay there again.
Zulfikar
icon-Leisure
Leisure
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Best in every category! Stayed for 7 nights. Nice, large, clean family room and an outstanding staff that was helpful in every way! Set us up with great tours! Breakfast was amazing!
Zulfikar
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Best in every category! Stayed for 7 nights. Nice, large, clean family room and an outstanding staff that was helpful in every way! Set us up with great tours! Breakfast was amazing!
Kim
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Staff were very friendly and welcoming, breakfast was tasty and had a good selection of items. Location great, just on the edge of Old town so quiet in the evenings but close enough to enjoy the buzz of the quarter! There wasnt very much hot water, good for one short shower.
Zulfikar
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Great clean room, personable staff, went above and beyond to be helpful. Wonderful breakfast! Overall rating of A++ Excellent!!!
John
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Vivian and Laurent at the Reception desk went above and beyond to make us and other guests feel welcome and at home. The hotel owners are fortunate to have such professional, efficient and helpful staff. Vivian went above and beyond to ensure celiac food (gluten free) medical food limitations were addressed. Great hotel location and family room was spacious and not noisy.
Read More
David
10.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

Very comfortable, great location
Calista
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

We turned up and told our room was not available and that they would put us up in a similar room nearby. It was nothing like the description of the room we were expecting. It seems like this is not the first time it had happened looking at the reviews.
JILL
4.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

From the very beginning, this hotel was a big fail. Weeks before arrival, I confirmed in an email with the hotel's sales manager that the room would have two beds. Upon arrival, we had to wait for housekeeping staff to separate the bed into two and make them up. "Executive city view" is a joke. The room overlooks the back a bunch of old apartments. Only in the distance can you see two high rise buildings. There was a disturbing black "something" on the shower curtain. Spa personnel were very unfriendly and we went elsewhere. There is not enough seating for breakfast in the dining area. This happened both mornings. I sent a message to the sales manager via Expedia (how we corresponded previously) and received no response. There are many other places to stay in Hanoi. Skip this one.
Read More
Nell
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Kind staff, great location, however things are a little run down. Breakfast buffet wasn’t nice either, better off going out. They offered lots of services as well, but were all priced at double what you could get outside of the hotel. We booked a King bed, but found it was just 2 x double beds put together, so had that ridge in the middle of the bed. Didn’t matter overall, though, as the bed was so huge
Read More
Scarlet
icon-with Partner
with Partner
10.0
/10
Reviewed 68 week(s) ago

Hotels.com verified review

We loved our stay here. The hotel is beautiful & our room was great. The staff were so friendly & helpful. The location was perfect, so close to great food spots.
hoa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

We stayed 2 nights The staff was attentive and helpful. The property was clean. The staff responded quickly to our needs or questions.
Number of reviews per page
20
40