Jacosmo Hotel & Spa

Hotels
9.3
/10
Exceptional
425 reviews

What Guests Say About Their Stay

Dang

10.0
/ 10
The location in the old quarter is convenient for walking to Hoan Kiem Lake, surrounded by many restaurants and cafes with reasonable prices, the receptionists and waiters are very cheerful, enthusiastic, polite, always smiling with customers, the family room is spacious as advertised, the breakfast does not have too many dishes but is complete, the pho is delicious, in general I rate the hotel 10/10, if I have the opportunity to return to Hanoi I will return to this hotel.
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Nguyen T. K. D.

9.1
/ 10
We went on vacation with family, the hotel location is right in the old town. Convenient transportation. The family room is very spacious. But the deluxe double room is a bit small. The staff is friendly and enthusiastic.
See original

randall

10.0
/ 10
Our first two nights in Vietnam!! This was a great location. Easily walkable in the old quarter and yet a bit quieter. The staff went over and above to help us out. We highly recommend.

Michael

10.0
/ 10
The staff were amazingly helpful and kind. The breakfast buffet was very well done with a wide variety of items to choose from. When particular employee, Vivian, was exceptionally professional and helpful with all of our inquiries. The rooms were very clean. I would definitely stay here again.

Mayaflor

10.0
/ 10
Staff are very nice specially the receptionist. Buffett breakfast are very good and you they even allow you to order food from n addition to the food served. They clean your room and changed towels and toiletries even without asking. Location is very convenient to a lot of restaurants and stores. Highly recommended.
In the Area
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23 Lo Su, Hoan Kiem, Ly Thai To, Hoan Kiem, Hanoi, Vietnam

Main Facilities

Read More
Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Jacosmo Hotel & Spa is a good choice when you are visiting Lý Thái Tổ. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Jacosmo Hotel & Spa

23 Lo Su, Hoan Kiem, Ly Thai To, Hoan Kiem, Hanoi, Vietnam
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Lobby Jacosmo Hotel & Spa
Lobby 2 Jacosmo Hotel & Spa

Discover More About Jacosmo Hotel & Spa

General


Near Hoan Kiem Lake

Location


With a stay at Jacosmo Hotel & Spa, you'll be centrally located in Hanoi, just a 3-minute walk from Hoan Kiem Lake and 8 minutes by foot from Hanoi Old Town Night Market. This spa hotel is 0.5 mi (0.9 km) from Hanoi Opera House and 0.6 mi (1 km) from St. Joseph's Cathedral of Hanoi.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Hoan Kiem Lake Weekend Walking Street - 0.3 km / 0.2 mi
Thang Long Water Puppet Theatre - 0.3 km / 0.2 mi
Hoan Kiem Lake - 0.3 km / 0.2 mi
Ngoc Son Temple - 0.3 km / 0.2 mi
The Old Quarter Gallery - 0.4 km / 0.2 mi
Ha Noi Gallery - 0.4 km / 0.2 mi
Dong Kinh Nghia Thuc Square - 0.5 km / 0.3 mi
Thang Long Ca Tru Theatre - 0.5 km / 0.3 mi
Hanoi Municipal Party Committee - 0.5 km / 0.3 mi
Ancient House - 0.6 km / 0.3 mi
Ly Thai To Park - 0.6 km / 0.4 mi
Ta Hien Street - 0.6 km / 0.4 mi
Hanoi Old Town Night Market - 0.7 km / 0.4 mi
Hang Gai Street - 0.7 km / 0.4 mi
Vietnam Revolution Museum - 0.7 km / 0.5 mi

The preferred airport for Jacosmo Hotel & Spa is Noi Bai Intl. Airport (HAN) - 28.6 km / 17.8 mi

Facilities


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and a fireplace in the lobby.

Business Facilities


Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining


Grab a bite to eat at Gia Bao Grand Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.

Rooms


Make yourself at home in one of the 28 individually decorated guestrooms, featuring minibars and LED televisions. Your memory foam bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and rainfall showerheads.

All facilities in Jacosmo Hotel & Spa

Entertainment Facility Jacosmo Hotel & Spa
Entertainment Facility
Lobby Jacosmo Hotel & Spa
Lobby
Exterior Jacosmo Hotel & Spa
Exterior
Others Jacosmo Hotel & Spa
Others
Restaurant Jacosmo Hotel & Spa
Restaurant

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

General

  • Parking
  • Lockers
  • Smoking area
  • Fireplace in lobby

Public Facilities

  • Safety deposit box
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator

Things to Do

  • TV lounge
  • Spa

Food and Drinks

  • Breakfast
  • Snack bar

Connectivity

  • Free WiFi

Business Facilities

  • Computer station

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Jacosmo Hotel & Spa

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Jacosmo Hotel & Spa
28
Number of floors in Jacosmo Hotel & Spa
10
Another facilities in Jacosmo Hotel & Spa
Laundry service, Newspaper in lobby, Luggage storage, Porter, Multilingual staff

Frequently asked question in Jacosmo Hotel & Spa

What are available facilities at Jacosmo Hotel & Spa?
There are top facilites at Jacosmo Hotel & Spa such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Jacosmo Hotel & Spa?
The standard check-in time at Jacosmo Hotel & Spa is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Jacosmo Hotel & Spa provide breakfast?
Yes, Jacosmo Hotel & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Jacosmo Hotel & Spa have?
Jacosmo Hotel & Spa is a 4.0-star hotel.
How many floors does Jacosmo Hotel & Spa have?
Jacosmo Hotel & Spa has 10 floors.
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More Reviews from Other Guests in Jacosmo Hotel & Spa

Overall Ratings & Reviews Jacosmo Hotel & Spa

Traveloka (20)
Other sources (405)
9.4
Exceptional
From 405 reviews
Cleanliness

9.0

Room Comfort

9.4

Service and Facilites

9.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Jacosmo Hotel & Spa

Number of reviews per page
20
40
Top reviews
Mirela
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great place. Thank you
Lai
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good size room, good location for walking around.
randall
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Our first two nights in Vietnam!! This was a great location. Easily walkable in the old quarter and yet a bit quieter. The staff went over and above to help us out. We highly recommend.
Michael
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The staff were amazingly helpful and kind. The breakfast buffet was very well done with a wide variety of items to choose from. When particular employee, Vivian, was exceptionally professional and helpful with all of our inquiries. The rooms were very clean. I would definitely stay here again.
stephen
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Amazing staff. Very helpful. Great location.
Faramarz
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Very good
Mayaflor
icon-Family
Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff are very nice specially the receptionist. Buffett breakfast are very good and you they even allow you to order food from n addition to the food served. They clean your room and changed towels and toiletries even without asking. Location is very convenient to a lot of restaurants and stores. Highly recommended.
Cesar
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The room was nice. The staff were really helpful and nice.
Keith
icon-with Partner
with Partner
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Hotel was perfect for our stay in Hanoi. Centrally located, clean and well appointed. The staff were all exceptionally helpful and made our stay a very enjoyable one. Would stay there again.
Zulfikar
icon-Leisure
Leisure
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Best in every category! Stayed for 7 nights. Nice, large, clean family room and an outstanding staff that was helpful in every way! Set us up with great tours! Breakfast was amazing!
Zulfikar
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Best in every category! Stayed for 7 nights. Nice, large, clean family room and an outstanding staff that was helpful in every way! Set us up with great tours! Breakfast was amazing!
Kim
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Staff were very friendly and welcoming, breakfast was tasty and had a good selection of items. Location great, just on the edge of Old town so quiet in the evenings but close enough to enjoy the buzz of the quarter! There wasnt very much hot water, good for one short shower.
Zulfikar
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Great clean room, personable staff, went above and beyond to be helpful. Wonderful breakfast! Overall rating of A++ Excellent!!!
John
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Vivian and Laurent at the Reception desk went above and beyond to make us and other guests feel welcome and at home. The hotel owners are fortunate to have such professional, efficient and helpful staff. Vivian went above and beyond to ensure celiac food (gluten free) medical food limitations were addressed. Great hotel location and family room was spacious and not noisy.
Read More
David
10.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

Very comfortable, great location
Calista
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

We turned up and told our room was not available and that they would put us up in a similar room nearby. It was nothing like the description of the room we were expecting. It seems like this is not the first time it had happened looking at the reviews.
JILL
4.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

From the very beginning, this hotel was a big fail. Weeks before arrival, I confirmed in an email with the hotel's sales manager that the room would have two beds. Upon arrival, we had to wait for housekeeping staff to separate the bed into two and make them up. "Executive city view" is a joke. The room overlooks the back a bunch of old apartments. Only in the distance can you see two high rise buildings. There was a disturbing black "something" on the shower curtain. Spa personnel were very unfriendly and we went elsewhere. There is not enough seating for breakfast in the dining area. This happened both mornings. I sent a message to the sales manager via Expedia (how we corresponded previously) and received no response. There are many other places to stay in Hanoi. Skip this one.
Read More
Nell
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Kind staff, great location, however things are a little run down. Breakfast buffet wasn’t nice either, better off going out. They offered lots of services as well, but were all priced at double what you could get outside of the hotel. We booked a King bed, but found it was just 2 x double beds put together, so had that ridge in the middle of the bed. Didn’t matter overall, though, as the bed was so huge
Read More
Scarlet
icon-with Partner
with Partner
10.0
/10
Reviewed 68 week(s) ago

Hotels.com verified review

We loved our stay here. The hotel is beautiful & our room was great. The staff were so friendly & helpful. The location was perfect, so close to great food spots.
hoa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

We stayed 2 nights The staff was attentive and helpful. The property was clean. The staff responded quickly to our needs or questions.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Jacosmo Hotel & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Copyright © 2026 Traveloka. All rights reserved

Overall Ratings & Reviews Jacosmo Hotel & Spa

Traveloka (20)
Other sources (405)
9.4
Exceptional
From 405 reviews
Cleanliness

9.0

Room Comfort

9.4

Service and Facilites

9.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Jacosmo Hotel & Spa

Number of reviews per page
20
40
Top reviews
Mirela
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great place. Thank you
Lai
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good size room, good location for walking around.
randall
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Our first two nights in Vietnam!! This was a great location. Easily walkable in the old quarter and yet a bit quieter. The staff went over and above to help us out. We highly recommend.
Michael
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The staff were amazingly helpful and kind. The breakfast buffet was very well done with a wide variety of items to choose from. When particular employee, Vivian, was exceptionally professional and helpful with all of our inquiries. The rooms were very clean. I would definitely stay here again.
stephen
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Amazing staff. Very helpful. Great location.
Faramarz
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Very good
Mayaflor
icon-Family
Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff are very nice specially the receptionist. Buffett breakfast are very good and you they even allow you to order food from n addition to the food served. They clean your room and changed towels and toiletries even without asking. Location is very convenient to a lot of restaurants and stores. Highly recommended.
Cesar
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The room was nice. The staff were really helpful and nice.
Keith
icon-with Partner
with Partner
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Hotel was perfect for our stay in Hanoi. Centrally located, clean and well appointed. The staff were all exceptionally helpful and made our stay a very enjoyable one. Would stay there again.
Zulfikar
icon-Leisure
Leisure
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Best in every category! Stayed for 7 nights. Nice, large, clean family room and an outstanding staff that was helpful in every way! Set us up with great tours! Breakfast was amazing!
Zulfikar
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Best in every category! Stayed for 7 nights. Nice, large, clean family room and an outstanding staff that was helpful in every way! Set us up with great tours! Breakfast was amazing!
Kim
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Staff were very friendly and welcoming, breakfast was tasty and had a good selection of items. Location great, just on the edge of Old town so quiet in the evenings but close enough to enjoy the buzz of the quarter! There wasnt very much hot water, good for one short shower.
Zulfikar
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Great clean room, personable staff, went above and beyond to be helpful. Wonderful breakfast! Overall rating of A++ Excellent!!!
John
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Vivian and Laurent at the Reception desk went above and beyond to make us and other guests feel welcome and at home. The hotel owners are fortunate to have such professional, efficient and helpful staff. Vivian went above and beyond to ensure celiac food (gluten free) medical food limitations were addressed. Great hotel location and family room was spacious and not noisy.
Read More
David
10.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

Very comfortable, great location
Calista
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

We turned up and told our room was not available and that they would put us up in a similar room nearby. It was nothing like the description of the room we were expecting. It seems like this is not the first time it had happened looking at the reviews.
JILL
4.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

From the very beginning, this hotel was a big fail. Weeks before arrival, I confirmed in an email with the hotel's sales manager that the room would have two beds. Upon arrival, we had to wait for housekeeping staff to separate the bed into two and make them up. "Executive city view" is a joke. The room overlooks the back a bunch of old apartments. Only in the distance can you see two high rise buildings. There was a disturbing black "something" on the shower curtain. Spa personnel were very unfriendly and we went elsewhere. There is not enough seating for breakfast in the dining area. This happened both mornings. I sent a message to the sales manager via Expedia (how we corresponded previously) and received no response. There are many other places to stay in Hanoi. Skip this one.
Read More
Nell
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Kind staff, great location, however things are a little run down. Breakfast buffet wasn’t nice either, better off going out. They offered lots of services as well, but were all priced at double what you could get outside of the hotel. We booked a King bed, but found it was just 2 x double beds put together, so had that ridge in the middle of the bed. Didn’t matter overall, though, as the bed was so huge
Read More
Scarlet
icon-with Partner
with Partner
10.0
/10
Reviewed 68 week(s) ago

Hotels.com verified review

We loved our stay here. The hotel is beautiful & our room was great. The staff were so friendly & helpful. The location was perfect, so close to great food spots.
hoa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

We stayed 2 nights The staff was attentive and helpful. The property was clean. The staff responded quickly to our needs or questions.
Number of reviews per page
20
40