Atrium Resort

The outside of the hotel and amenities, pool, and bbq area were beautiful. However our room was terrible. Dirty blankets, pillows, throws, lounges and floors. German cockroaches and a very large cockroach on one of the beds. The bathroom tap didn’t turn off and the toilet had a constant drip. We advised desk lady on the day of our stay in which the floors were mopped and some blankets taken away but the bed linen wasn’t changed or the yellow stained pillows. In 7 days nothing was fixed or changed. My child husband and I all slept in 1 bed as the cockroaches on the single bed my child refused to sleep there. The tv remote did not work so we only had 1 Chanel to watch the whole 7 days as the second remote bought up to us didn’t work either. This was very disappointing as we have not had a holiday in many years and saved to travel 8hrs to QLD for our first holiday in a long time. We did love the roof top pool but the spa wasn’t working tho it was still warm.

If they could provide more in room amenities like towel change and toiletries, it will be best. Top level jacuzzi was not working. Otherwise it's the best location to stay.

Very bare necessities in the room. Furniture was tired and worn and bathroom had a terrible mildew smell. No pool towels provided or any information on facilities. Reception staff really not very friendly or welcoming. Location was good if you have a car and parking was free so that was a bonus.

Old room coddled together with furniture left over it seemed that didn't have much room left, microwave almost rusted through, general feeling of uncleanliness. Not 4 star, beds awful, grubby place. Everything worn out, kettle and toaster greasy, 4 plates but 2 bowls, 2 mismatched glasses for 4 bed room. Corroded taps, water damaged and old laminex and door bottoms, rust. cracked mug, so many things, I don't complain but this was out of the box bad.

We loved the clean and friendly atmosphere of the atrium. The rooftop pool had amazing views. The only negative would be the bedrooms are so bright. They are positioned on the inner atrium level and the bright hallway lights we were really hard to block out.

The room was

A great stay, happy with everything

The room we booked looked nothing like the photos advertised. As soon as we opened the door, we were hit with a strong wet‑carpet smell that made the whole space feel damp and poorly maintained. The walls were noticeably dirty, with marks and stains that clearly hadn’t been cleaned in a long time. The furniture was also very outdated. Overall, the room felt neglected and far below the standard you’d expect for the price. It was a disappointing experience from the moment we arrived. Don’t waste your money, this is by far the worst place I’ve stayed.

Amenities and cleanliness

Queen bed broken, the centre legs gave no support, venitian blind in ensuite broken and inoperable. No block out curtain in 2nd bedroom allows excessive light in during the night, both showers do not have soap holders, electric cord broken and showing wires, mould in shower and curtain, dishwasher and other fittings rusty, water damage thru out unit, bed head in 2nd bedroom stained badly. Our complaint about the bed was ignored.after our first night and second night. We have photos of all this, how do we make a formal complaint against this property/apartment. It is not fit to be rented. Please contact me. I wish to take this further. Darren Murphy 0418805246, spudsx5@gmail.com.

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Great spot and good value. We liked the rooftop pool

The balcony view was good but the condition of the interior of the rooms is run down, broken sinks and counters and some of the appliances are not working. The rooms need a revamp, as the photos do not necessarily match the outcome.

All was great, just the 3 adults [no kids!] in one room doesn't fit well. And 1 of the bed terrible mattress. To clean the kitchen surfaces would have been good to have a cloth.

Clean room and nice pool

staff were friendly and helpful from check-in to check-out. The location was convenient, making it easy to get around, and the amenities were exactly what I needed for a relaxing stay. Everything felt well organized and welcoming. I would definitely stay here again and recommend it to others.

Spectacular view from balcony, parking was Very hard to do, room was ok but not happy with kitchen as I was unable to cook meals due to lack of suitable pots and pans

Great staff. The lady at the counter was very nice and explained everything and was not bothered at all that we were running late for check out. Very pleasant

Balcony view was great and check in staff friendly. Sadly the unit wasn’t very clean.

The on-site property manger was excellent, very friendly and helpful throughout the stay.