Crown Hotel Surry Hills

The room was fine. The staff was incompetent. I reserved a room for three nights but because of an airline issue, I arrived a day late. When I arrived, I was charged for the full three nights stay - fair enough; I reserved the room for three nights, after all. But, as soon as I got to my room, I saw that the hotel had already charged me for the full three nights the previous day. I talked to the manager immediately. He was very apologetic but couldn’t figure out how to do the refund. The next day, I talked to a different manager, who told me I needed to talk to the licensee. So I called the licensee the next day, who took my credit card info and said “OK, all done.” Except he didn’t credit my account, he actually charged me AGAIN for the full three-night stay. So then I had to leave a voicemail and send an email saying “ You f***ed up, FIX this.” (In more diplomatic language.) Only then was any money actually credited to my account, but the amount was $100 USD less than what was overcharged. So I had to send another email, with screenshots from my account, saying “You still owe me $100.” Only then did I get my improperly billed money back. I would never stay at the Crown Hotel Surry Hills again.

The room, staff and the meals were 10/10 will be forwarding on my review to my organisation for future stays :)

Great price, great location with tons of restaurants around, very quiet at night, great staff and breakfast was an added bonus. 10/10 will go there again.

Overall the hotel is older than it appears in the listing. There is no front desk to speak of. You have to find one of the bartenders on the first floor to check you in on the second floor. All the rooms are on the second floor. The people who worked there were nice. The carpet was dirty. There was piss stain on the bedspread where it touched the floor.

Location was great staff were nice

One thing the shower there was no where to put anything, Everything got wet evertime we took showers, We did kill one cockroach in the bathroom. The 1st night we received our complimentary cocktail we could get a martini then the next two nights we were told only beer or wine. Everyone was very nice and accommodating.

This is a great pub everything about it was great😃

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what an amazing pub, great and very friendly staff, drinks cheaper than most other places around, food was excellent. There is a breakfast room where you can make your own tea/coffee cereal. Free drink when booked accommodation and 10% off food. The place had a really good feel and vibe. Rooms were excellent. Great location plenty stores, restaurants around pub. Definitely highly recommend.

The property is half way between Newtown & Oxford St, perfect for an easy uber to nightlife. It is near 100 resturants, like Turkish Pizza (loved Erysies!) or polish (great food, but i forgot the name). The hotel offers a heap of brekfast stuff at no charge, so that was awesome. The bathroom looked recently renovated, too. I thought it was going to be noisy on Cleaveland st, but it wasn't (the double windows work well). We even found a park out the front - Crown st loading zone - 15min 6 am to 6p.m., 4 hour to 10 p.m. free to 6 a.m. I can recomend this place if you want something unpretentious and affordable in the heart of the city.

Great location in Surry Hills. Reasonable accommodation in the city at price point. Limited unmetered on street car parking options within area.

Great stay clean room free breakfast but could do with a shower screen as toilet gets wet

Great location and budget price for a quality room.

Great decoration style & thoughtful

Stayed here for one night and it was really lovely. Welcoming staff and the room was clean and tidy!

The door to our bathroom couldn’t be opened or closed without getting stuck, we had to lift the door and use our bodies to push it. The shower drain was clogged and so the water would pool at the bottom and spill out of the shower. We had slept in late (only till 10) when the room cleaners came around and let themselves into the room without warning. There was zero parking so we had to risk getting a fine, luckily we didn’t. There was no mattress cover, just a sheet, the quilt was sandwiched by two sheets, no quilt cover. Other than that the place was quite nice as well as staff. Not worth the price though unfortunately.

Won’t be coming back, very disappointed…

This property is clean and seems recently renovated. Its also spacious compared to some other hotels. They have a basic breakfast and coffee tea milk available which is a bonus. I will stay again.

The Crown Hotel is a great place to stay. Walking distance to Moore Park/SCG/Accor stadium. The rooms are well appointed with mini fridge and comfy bed. The communal kitchen was a lovely addition, where you can make complimentary tea and coffee. Even though located on a busy road, the rooms are remarkable sound proof and we had no trouble sleeping. Would stay there again!

Good location, clean room.