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Big room, free breakfast, balcony. Overall a nice experience

The hotel was perfect & affordable for a short stay. The room was clean, & perfect for a short stay, The bathroom was super clean & the location was perfect & the staff were very friendly & helpful & having a bar/bistro onsite was perfect for a meal. I'll be staying there again in the future!

Friendly Great space Comfy

Convenient and cosy

Internet speed I was very happy with. Really good location and convenient to have pub below for easy meals. Staff were helpful and friendly. The only minor thing is to bring some ear plugs for when you sleep. My room could hear a few noises from the nearby streets.

Excellent value and great staff

Super convenient to great food - rooms are well sound proofed but need eye mask to block morning light. Staff are excellent- interesting joint - good grungy pub downstairs and very good accommodation upstairs.

Room looked nice at first glance, but it was not thoroughly cleaned (desk surface was sticky, toilet not cleaned under seat, duvet had a stain on it) and fittings were rusty. Was told there hotel was accessible by elevator only, even though there was a small staircase fire exit that could’ve been made available. However, I liked the well-stocked cereal and milk & juices on hand in the common kitchen area, and the bed was large and comfortable.

I liked the complimentary drink. Didn't like that the toilet cistern leaked all the time

Nice location, the staff are lovely, easy to access the room and facilities

The aircon in the rooms didn’t work whatsoever - now, this may not sound like a big deal, but since the windows are sealed shut, it genuinely felt like there was no air in the room. I considered leaving at 1am because it was that bad. The staff were very helpful and even allowed us to change rooms. However, it was just as bad in the next one. I’m not one who usually complains, but this was a terrible experience.

This is a cheap hotel in a cute and otherwise expensive neighborhood. While I'm usually pretty laid back while budget traveling, and was expecting not the fanciest accommodation, my room had black mold in the shower (no exhaust fan), windows that don't open, bodily fluid stains on the comforter, and even a giant cockroach roommate. The common room balcony was filled with sad dead plants. Overall a bit depressing, but the bed was moderately comfortable. The "soundproofing" they mention is to the outside and from the pub below—you can still hear your hotel neighbors slamming their doors. The hotel rooms are above a pub that stays open till 6am, with gambling/slot machines and a steady stream of men drinking and watching sports. Good to know for women traveling alone.

Lovely little hotel. Loved it

Good location

Mould | Bodily Fluid | Dilapidated | Bugs | Run-down

This is essentially a pub, with a few rooms available upstairs. Positives - staff were friendly enough, complimentary drink while waiting to check in (at the bar) beds were comfy and clean, location was good for what we needed Negatives - room needs quite a few cosmetic repairs, took 10 mins for hot water to run through the shower, modem shoved up behind the tv was flashing lights all night, room was very close to a common kitchen area and even an average level conversation out there is heard clear as day whilst on our room. I’d stay there again under the right circumstances.

The room was fine. The staff was incompetent. I reserved a room for three nights but because of an airline issue, I arrived a day late. When I arrived, I was charged for the full three nights stay - fair enough; I reserved the room for three nights, after all. But, as soon as I got to my room, I saw that the hotel had already charged me for the full three nights the previous day. I talked to the manager immediately. He was very apologetic but couldn’t figure out how to do the refund. The next day, I talked to a different manager, who told me I needed to talk to the licensee. So I called the licensee the next day, who took my credit card info and said “OK, all done.” Except he didn’t credit my account, he actually charged me AGAIN for the full three-night stay. So then I had to leave a voicemail and send an email saying “ You f***ed up, FIX this.” (In more diplomatic language.) Only then was any money actually credited to my account, but the amount was $100 USD less than what was overcharged. So I had to send another email, with screenshots from my account, saying “You still owe me $100.” Only then did I get my improperly billed money back. I would never stay at the Crown Hotel Surry Hills again.

The room, staff and the meals were 10/10 will be forwarding on my review to my organisation for future stays :)