Grand Hyatt Beijing

This is a stunning hotel with excellent facilities and great staff. Its location is perfect for Beijing and it has everything one could possibly want, including a little robot to deliver room service, amazing!

Amazing Breakfast, super spacious room, very centrally located. Super pool (a bit cold). Super beds, nice and comfy.

Somehow the room we had was quite dated. We passed by some newly renovated rooms so I guess they are updating the rooms gradually. Breakfast was fantastic! Wide variety of Chinese and international dishes.

nice spacious hotel, good location, would return with family for sure

Breakfast was great.Staff was very helpful .We visit for three days with family and great stay.

This is a high end hotel. So it has well trained workers, very good breakfast, good bedrooms, amenities, etc. it has a good pool, although a bit cold. It could be warmer. Aircon was not working perfectly too. But overall it was a very good experience. It's centrally located too.

We stayed at the Grand Hyatt apartments with 2 bedrooms and 2 bathrooms. It was very clean and the staff were very friendly, ensuring that our needs were met. The room itself was spacious enough for my family of 4.

Our family recently stayed four nights at the Grand Hyatt Beijing, and overall it turned into a truly memorable experience. We did encounter some issues with the room condition on the day we checked in, which was a bit stressful given our tight schedule during a short stay in Beijing. However, what really stood out was how the hotel handled the situation. The staff went above and beyond to make things right and ensure the rest of our stay was comfortable and enjoyable. In particular, we would like to thank Eva at the front desk. She was incredibly kind, professional, and handled everything with such care and efficiency. Her attentiveness and warmth made a lasting impression on us. Honestly, nearly every staff member we interacted with reflected that same level of hospitality, and we are very grateful. The location of the hotel is another major highlight. It is extremely convenient—situated above an underground shopping mall with direct access to two metro lines, and within walking distance to major attractions like Tiananmen Square and the Forbidden City. There are also countless dining options nearby, along with easy access to shopping areas. The hotel itself is well maintained, and we especially enjoyed the indoor pool and spa facilities, which were perfect for families. Breakfast was also a standout—an impressive selection with excellent quality that made for a great start to each day. Despite the initial hiccup, the exceptional service truly made all the difference.

Mentioned it was a birthday and they did a surprise decoration in the room and the counter staff wished us happy birthday. pleasant surprise for my partner!

Newly renovated design, small imperfections from previous build but otherwise it feels new

Very nice

The location is great! However, there is sewage smell inside the room.. and furniture and TV is old style … and not in high resolution, the hair dryer also very old style ….

Clean tasty breakfast

Excellent location, great breakfast buffet, spacious, clean suite. We walked to the Nationalist Museum of China, Tianaman S, Forbidden City, and the Oriental Plaza is at the hotel.

Friendly, helpful staff that answers to our needs and issues. Swimming pool was the best choice ask far across all the hotel I’ve stayed.

Great rooms Staff was very accommodating to our family needs

Comcierge service was amazing.

A superb 5 star hotel. All the services you would expect from a luxury hotel. Great location and excellent service.

Clean n big rooms. The hotel staff are friendly and helpful esp the bellboys who helped to accept our delivery packages from taobao. Very efficient and professional staff!

Infrastructure is bit old, swimming pool is too cold. Breakfast is not managed well with rubbish from previous seating.