Mercure Hangzhou West Lake is a hotels.
Mercure Hangzhou West Lake is part of Mercure under Accor.
There are 292 rooms spread across 17 floors.
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- Hotel in Mercure Hangzhou West Lake
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Mercure Hangzhou West Lake
Hotels
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8.6
/10
Very Good
73 reviews
What Guests Say About Their Stay
Meiling
10.0
/ 10
This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .
Verified traveler
10.0
/ 10
Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
Verified traveler
10.0
/ 10
We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
In the Area
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No 3 Zhonghe North Road Xiacheng District, Xiacheng Qu, Hangzhou, Zhejiang, China, 310006
Main Facilities
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Parking
Restaurant
Elevator
Wheelchair accessible
Express check-out
What's around Mercure Hangzhou West Lake
No 3 Zhonghe North Road Xiacheng District, Xiacheng Qu, Hangzhou, Zhejiang, China, 310006
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Discover More About Mercure Hangzhou West Lake
General Information
Mercure Hangzhou West Lake is a hotels. Mercure Hangzhou West Lake is part of Mercure under Accor. There are 292 rooms spread across 17 floors.
Location
Located at No 3 Zhonghe North Road Xiacheng District in HANGZHOU, China. Those looking to explore will find Su Dongpo Memorial Hall, China National Tea Museum, and Caishen Temple nearby.
Facilities & Amenities
Mercure Hangzhou West Lake has Parking, Restaurant, Elevator, Wheelchair accessible, Express check-out, and more.
Business Facilities
For guests traveling for work, Mercure Hangzhou West Lake has Photocopier available on-site.
Contact
Email: xiaoliansheng@hworld.com
Phone number: 87388555
All facilities in Mercure Hangzhou West Lake
Functional Hall
Common Space
Exterior
Bedroom
Others
Public Facilities
- Safety deposit box
- Elevator
- Restaurant
- Room service
Accommodation Facilities
- Car park
Guest Services
- 24-hour security
- 24-hour front desk
- Express check-out
Connectivity
- Wi-Fi
Accessibility
- Wheelchair accessible
Business Facilities
- Photocopier
Accommodation Policy & General Information in Mercure Hangzhou West Lake
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Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
Check-in/Check-out Time
Check-in time: 14:00 - 14:00
Check-out time: 12:00 - 12:00
Check-out time: 12:00 - 12:00
General Information
Popular Facilities | |
Check-In / Check-Out Time | From 14:00 - 14:00 - to 12:00 - 12:00 |
Available rooms at Mercure Hangzhou West Lake | 292 |
Number of floors in Mercure Hangzhou West Lake | 17 |
Another facilities in Mercure Hangzhou West Lake | Safety deposit box, Elevator, Restaurant, Room service, Car park |
Frequently asked question in Mercure Hangzhou West Lake
What is normal check-in & check-out time at Mercure Hangzhou West Lake?
The standard check-in time at Mercure Hangzhou West Lake is starting from 14:00 - 14:00 while the latest check-out time is at 12:00 - 12:00
What is the star rating of Mercure Hangzhou West Lake?
Mercure Hangzhou West Lake is a 0.0-star hotel.
How many floors does Mercure Hangzhou West Lake have?
Mercure Hangzhou West Lake has 17 floors.
How many rooms are available at Mercure Hangzhou West Lake?
Mercure Hangzhou West Lake has 292 rooms in total.
What do past guests say about Mercure Hangzhou West Lake?
Mercure Hangzhou West Lake is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.
More Reviews from Other Guests in Mercure Hangzhou West Lake
Overall Ratings & Reviews Mercure Hangzhou West Lake
Traveloka (14)
Other sources (59)
8.6
Very Good
From 59 reviews
Cleanliness
9.0
Room Comfort
8.8
Service and Facilites
8.8
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Traveler Reviews Mercure Hangzhou West Lake
Number of reviews per page
20
40
Top reviews
William
Friends and family Family
6.0
/10
Reviewed 54 week(s) ago
Hotels.com verified review
Free laundry machines but the gym was closed due to refurbishment. Rooms were fine although a little small and the sink was directly in the room rather than a separate bathroom. Breakfast had a good selection and only a 20 minute walk to the West Lake or a £2 taxi ride.
HANNAH
Business
8.0
/10
Reviewed 55 week(s) ago
Expedia Group verified review
Location is good, 5-10 min walk to shops and restaurants. Hotel was very clean, hotel staff were good, didn’t get a chance to try the breakfast but room was very comfortable. Would stay again.
yasin
with Partner
6.0
/10
Reviewed 75 week(s) ago
Hotels.com verified review
Its a bery basic budget hotel, location and breakfast just Ok. Wished i had paid a bit.more and booked somehwere better.
John
Business
8.0
/10
Reviewed 77 week(s) ago
Expedia Group verified review
Everything was as I expected, clean and neat with helpful staff.
Meiling
Leisure Family
10.0
/10
Reviewed 84 week(s) ago
Expedia Group verified review
This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .
Read More
Verified traveler
Friends and family with Friends
10.0
/10
Reviewed 356 week(s) ago
Expedia Group verified review
Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
Verified traveler
Friends and family with Friends
10.0
/10
Reviewed 359 week(s) ago
Hotels.com verified review
We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
Verified traveler
Leisure with Friends
8.0
/10
Reviewed 360 week(s) ago
Expedia Group verified review
Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).
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Oh
Friends and family Family
8.0
/10
Reviewed 361 week(s) ago
Hotels.com verified review
This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.
Junior
Leisure with Friends
10.0
/10
Reviewed 363 week(s) ago
Expedia Group verified review
Nice, worth the price for stay. Clean as well. Eecommended
Verified traveler
Leisure Family
10.0
/10
Reviewed 366 week(s) ago
Expedia Group verified review
The front desk very helpful and polite and very sweet
The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price
Verified traveler
Business
8.0
/10
Reviewed 366 week(s) ago
Expedia Group verified review
Great central location, clean tidy rooms. Definitely recommend
Verified traveler
Leisure with Children
4.0
/10
Reviewed 367 week(s) ago
Expedia Group verified review
Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!
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CK
Leisure
10.0
/10
Reviewed 369 week(s) ago
Expedia Group verified review
Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.
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Wayne
with Partner
10.0
/10
Reviewed 376 week(s) ago
Hotels.com verified review
From the minute we arrived until the time we left , the staff were amazing the boys at breakfast were incredibly helpful the reception were Amazing
Verified traveler
Leisure Family
8.0
/10
Reviewed 393 week(s) ago
Expedia Group verified review
Great central location. English speaking manager and concierge really helpful. Clean room. Remote controlled toilet!
Kady
Family
10.0
/10
Reviewed 393 week(s) ago
Hotels.com verified review
I love the modern decor and the details that went into the design of guest rooms. Highly recommended.
Verified traveler
Business
8.0
/10
Reviewed 402 week(s) ago
Expedia Group verified review
Need more signs in English. Need some English speaking channels no cnn ????? Internatioal hotel needs to not be so chinese
Verified traveler
Family
8.0
/10
Reviewed 402 week(s) ago
Hotels.com verified review
The Hangzhou Mercure West Lake was a last minute find, and it was absolutely fine, considering that we normally only stay in 5 star properties. For non Chinese speaking guests, I imagine there are difficulties. To access the internet, you need to have Chinese ID, and a Chinese mobile number. The in-room television system is almost impossible to operate, as you need to be able to read Mandarin, and when you finally get it working, there is only one English language channel. The guest services manager, Candice, was very helpful. She booked train tickets for us, and was truly professional. It rained non stop during our stay, so we were pleased that the hotel was warm and comfortable.
Read More
Raymond
Family
6.0
/10
Reviewed 403 week(s) ago
Hotels.com verified review
Disappointed with the housekeeping and bathroom hygiene.
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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