Hampstead Britannia Hotel

I paid for late checkout but was woken up 4 times by housekeeping knocking and coming in. They also charged me twice and no communication back from my emails.

Check in took a LONG time. The receptionist didn't smile at any point and wasn't particularly welcoming. Unfortunately the hotel wouldn't accept cash as payment for the booking. This should be made clear before the booking is confirmed. . The room itself was fine with a clean bed and bathroom. Fairly quiet apart from traffic noise. Didn't use the restaurant. Parking not good. VERY limited space (only 12 spaces) and mainly taken up by workmen's vans. You pay £20 per night but this only covers up until 9am when £3.50 an hour kicks in, not on check-out.

Open parking garage so as safe as that can be. Easy check in and check out and the room was clean.

Wasn’t open when we arrived, sign in lift said open at 3 but told on reception not open till 4 so went elsewhere

Bar wasn't open

Room was nice. Breakfast was overpriced.

The staff were pleasant and friendly. Check in was extremely easy, but parking is a let down as you have to pay £15 but if you move your car, your space is not guaranteed on return.

Room was clean and reasonably sized for the price. Inclusion of a shower cubicle was nice. Staff were friendly and helpful. Window had a gap on it that whistled when windy, would be annoying for a loght sleeper (which luckily I am not)

The room was clean and in good condition. Good customer service; however, they're not going to provide you with any toiletries, which I personally think that it does not make any sense.

Lobby coffee great Only one BIG complaint The TV was useless

We had a nice stay and the hotel room was clean and spacious but we specifically booked this hotel as it offered parking. When we arrived we were totally disappointed that they told us there was an event and we couldn’t park our car. We managed to park on the street outside that evening but we had to wake up early the next day to move the car and find parking (in London which is always a nightmare) which was totally inconvenient and frustrating and it could have been so much better if they had have informed us about this parking situation in advance!

Great stay very clean staff amazing

I was in the room next to the elevator. It was REALLY loud all night.

It’s a budget hotel so adjust your expectations accordingly. But it’s perfectly fine if you’re not too fussy. The room I stayed in was a bit too hot but they have an air cooler on hand (clearly it’s an often repeated issue). It wasn’t the nicest room or hotel and everything felt in dire need of renovation, but it was okay.

Despite booking with a UK CC and Address, AND having booked in online, i was asked for the first time in my life for an official photo ID, i.e. driving license or Passport. I had already given my name to the reception desk, advising them I had a reservation. It was late, I was tired and have booked and used hotels for many decades. including very recently in the UK. When I informed the reception desk I don't carry my driving license or passport (I don't need to, we are not yet a police state, or Russia), i was informed I needed to. I explained I didn't and was told " But how do we know who you are?" I informed them this was the first time in my life (I'm 61) I had been asked for such in a UK hotel. This included a very recent stop (few weeks ago) at another well known hotel chain in London. They had appeared to look up my name when I first approached the desk and informed them I had a reservation, and so I was then surprised that, AFTER making it clear I would need to show offical photoID to proceed further, they asked to see the email of my reservation. Immediately, everything was sorted and I was given my key, with the junior man telling the senior man somethig along the lines of "yes, he has booked it" I can only surmise that he couldn't undertand or follow my accent when I gave my name, and instead chose to hide behind "I need to see your ID" to allow him to read my name & check on the reservations. The senior man was polite, but pompous

Nice hotel stayed in a room with no windows got hot verry quickly could have better fans for them rooms. Staff amazing and helpful really quick and even when you book out of the hotel can still keep your bags there till late

Basement room with no window (we knew there was no window when booking) But it was insanely hot and there is no air con, the room was also outside the cleaners cupboard so was woken up very early The staff were friendly though but I wouldn’t recommend here

Good for the price

Poor decor, needs updating, uncomfortable bed and pillows, dreadful linen, no turnover on multiple nights stay, rooms not sound proofed. Hotel reception staff were pleasant and polite but you’d be much better off in a Premier Inn than here. Needs a good update.

NO Service of the rooms! after 3 nights then they service the rooms??? No change of towels or basic cleaning at all and we were advised ay check in! Second night i found a screwdriver and smoke alarm just left in the bathroom, asked hotel rep what is was and could they remove it and also is my room safe! the screwdriver was never removed nor the smoke alarm was still present after another niight Poor yes but cheap