Hampstead Britannia Hotel

Despite booking with a UK CC and Address, AND having booked in online, i was asked for the first time in my life for an official photo ID, i.e. driving license or Passport. I had already given my name to the reception desk, advising them I had a reservation. It was late, I was tired and have booked and used hotels for many decades. including very recently in the UK. When I informed the reception desk I don't carry my driving license or passport (I don't need to, we are not yet a police state, or Russia), i was informed I needed to. I explained I didn't and was told " But how do we know who you are?" I informed them this was the first time in my life (I'm 61) I had been asked for such in a UK hotel. This included a very recent stop (few weeks ago) at another well known hotel chain in London. They had appeared to look up my name when I first approached the desk and informed them I had a reservation, and so I was then surprised that, AFTER making it clear I would need to show offical photoID to proceed further, they asked to see the email of my reservation. Immediately, everything was sorted and I was given my key, with the junior man telling the senior man somethig along the lines of "yes, he has booked it" I can only surmise that he couldn't undertand or follow my accent when I gave my name, and instead chose to hide behind "I need to see your ID" to allow him to read my name & check on the reservations. The senior man was polite, but pompous

I got a basement room, which in itself is fine, but the door to the room was not noise-isolating at all. The walls were unclean, and there was no door chain or the like. My booking said check-out would be at 11, but when I arrived, I was told checkout was at 10. There were two sets of towels, but one was very obviously unclean (it had what looked like a bloody booger on it), so I assumed the other set was probably unclean too. The reception staff were not very welcoming and were constantly browsing their phones at the front desk.

Nice hotel stayed in a room with no windows got hot verry quickly could have better fans for them rooms. Staff amazing and helpful really quick and even when you book out of the hotel can still keep your bags there till late

Ubicación tranquila en Candem Town. Recepción impecable. Habitación limpia, cómoda y con calefacción en invierno. Baño limpio y renovado. Desayuno inglés buffet muy completo, tranquilo y sala amplia.

Jane cok cana yakındı. İletisimi ilgisi kusursuzdu. Tekrardan burda konaklamak dilegiye sevgiler

Basement room with no window (we knew there was no window when booking) But it was insanely hot and there is no air con, the room was also outside the cleaners cupboard so was woken up very early The staff were friendly though but I wouldn’t recommend here

Good for the price

Poor decor, needs updating, uncomfortable bed and pillows, dreadful linen, no turnover on multiple nights stay, rooms not sound proofed. Hotel reception staff were pleasant and polite but you’d be much better off in a Premier Inn than here. Needs a good update.

NO Service of the rooms! after 3 nights then they service the rooms??? No change of towels or basic cleaning at all and we were advised ay check in! Second night i found a screwdriver and smoke alarm just left in the bathroom, asked hotel rep what is was and could they remove it and also is my room safe! the screwdriver was never removed nor the smoke alarm was still present after another niight Poor yes but cheap

Good room, only issue was proximity to the laundry room which meant it was noisy in the morning. Very easy access to the Roundhouse music venue. Lots of food options within a 10 min walk. Would stay here again if attending a concert at Roundhouse

The heater wasn’t working properly in the room. It’s too cold.

Nice room, comfy bed, excellent that the room was not too hot at night like some hotel rooms can be. Decent breakfast. All in all a good place to stsy

Wir sind zufrieden mit alles. Danke Freundliche Grüße.

Bathroom was recently refurbished. I liked the provision of a bath mat for the shower. Room was clean but basic.

Clean room with excellent location. Friendly staff too

Clean

The room was clean bed comfortable towels were a little small location ok 9 min walk to chalk farm tube.i book a late checkout at a cost of £15 but we got up in morning and decided we were traveling home early went to get some breakfast at 9.20 it closed for 9.30 so would not let us get breakfast. Then i asked for refund of the late checkout and they would not refund my card even though we were leaving before 10 am was very dissapointed with the person on reception felt like we had just been ripped off, and now we had a 41/2 journey back to manchester with no breakfast there was people who had only entered 2 minutes before and because of that would not return here

Clean room

I only had one quick drink and we didn’t have a car

Wish I had booked elsewhere. Kept awake by roaring heating/ventilation system, sounded like a huge space heater or hoover was in the room all night. Room ok. Staff surly all round. Receptionist during check in didn't mention breakfast wasn't included, we then were hassled during breakfast, ending up having to pay extra £30 for 2 very average meals. It was an honest mistake, when I asked for proof of room only booking they couldnt provide it - just a code which could have meant anything. Not a smile to be had, no effort to meet us halfway. We were made to feel targeted & like we were being dishonest. If there was a staff member checking for this on the way in to diningroom, it could have been avoided. Shame, as the location is great. Won't be going back. Ever.