Leonardo Hotel Sheffield

A member of staff woke me up in the night as they smelt cannabis further down the hall which seemed unnecessary. I have never smoked in my life. Then at 11 o'clock (check out time) they called at dead on 11 to say it was check out, again not necessary. Then at 11:15 a member of staff came to knock on the door to again tell me it was check out!! Pizza, chips and a coke brought to my room cost £32.40 some how!? Also the lines in the bar need changing; the pint I bought was completely un-drinkable.

The hotel was in a great location in the city centre, with lot's of shops, bars and cafes near by. Parking was very close by and there was a discounted rate of £12 for 24 hour parking for hotel guests. The hotel overall could benefit from a refurb and I would not bother having the breakfast again due to a limited selection and it was not as warm as I would like. The Duty Manager Simon was fantastic, we had some issues with our initial room and he helped resolve the issue immediately. Overall, it was a budget friendly hotel providing a good central base and the customer service was great.

The staff were amazing, so friendly and so helpful. It actually felt like you were in a friendly family business because of the staff. I will definitely stay again.

Lovely hotel, good central location

Comfortable night stay in a well located hotel

As I would expect for a large hotel in a city. Nothing extra good, nothing extra bad. Pretty expensive though for what it is. £25 a head for breakfast is steep.

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Good location and very helpful staff

Staff were brilliant. Room was spotless and the breakfast AMAZING!!! Definitely would recommend.

Double charged for breakfast and still waiting for the refund 3 weeks later… No hot water during our stay and still waiting for the promised refund for that too…

Staff couldn’t be more helpful Fantastic

My stay included going to a concert, back at the hotel by midnight I asked for room service and was told that the kitchen was closed. I checked on the website that stated room service was available, so in the end had to go and find something to eat elsewhere which at that time was few and far between. Disappointed that there was no room service at that time, suggest it is spelt out better on the hotel paperwork.

Pleasant stay and polite staff.

We had a room with double and single bed. It was very clean - couldn't fault that. I felt it was in a rather run down and ugly location - wouldn't ever return to that area of Sheffield. The view from our window was terrible - made area look derelict. So many things in the room were dated and chipped, including paintwork and had seen better days. The aircon simply did not work despite three of us trying. Fortunately, the window opened, though even with it open, the room remained very stuffy and too warm overnight. The cistern in the loo had a problem and was constantly refilling meaning you were unable to flush. The fan in the bathroom was extremely loud despite being tiny. The noiseproofing seemed non-existent. You could hear every single sound in the corridor even though door was closed. The member of staff who checked us in spoke so quietly, you had to ask her to repeat every thing she said. Why did she whisper?! And finally, no biscuits provided with tea and coffee!😊 We paid £179 for one night. Bad value for money.

Messed up the booking, despite mention 2 adult and child - there was no bed for child, end up booking additional room (disable room) last minute, as upgrade was not possible. We have been loyal customer so far but afraid this will last time staying here!

Breakfast could be better but rooms where clean

We had an excellent stay.

G

There was no hot water, we agreed to stay on the understanding we got a 25% discount. However, the refund we actually received is very much below 25%. Hotels.co and the leonardo just keep fobbing me off with excuses-I feel it might be a maths issue. Cold showers are no fun but then to not get the full refund is galling.

Good breakfast and overall clean however on arrival the shower gel was empty which I asked to get refilled. Next day the hand wash finished too and asked for 2 days for refill but nobody came and had to use the shower gel for handwashing. During my stay there was also a malfunction of the hot water therefore all water was freezing cold. I was initially promised 50% refund from my total stay, but this kept being changed by different staff to 25% then 40%. Did not get any written confirmation so it was a battle to keep repeating myself.