Park Hotel

Cigarettes burn on toilet seats, electric heater not working properly, no kettle

Worst property ever with worst staff

Yes

Had to change my first room I was given had a double even though booked a single but as I walked in the room stunk of damp and no lock on the door and I was placed right by the entrance door. So they changed me to a single right at the top was ok but I think there is a drainage problem bathroom smelt damp funny smell too but ok with the door closed the carpets smell and had stains and I had someone try and open my room door In the night.

Staff on reception are great remembered us from the last time we stayed

Wall wasn’t paired they had filler on the wall. My room was next to main door and it’s constantly open and close. So loud at no

Not enough pillows in the room, some stuff didnt understand English. No tv remote.

Good

Was asked for a £100 deposit when checking in Never been asked that in any hotel I’ve been in

Not safe, not clean, to much refugees.

Room state great. Staff very courteous.

Spotless room

Business trip , basic room very cold when I arrived took all night to warm it up no tea spoon to make tea and coffee.

All good

Parking was easy and right outside, shops a 5 minute walk away and rooms were clean and big. Fridge and large tv in the rooms. Great for the price

I wonder if the hotel is being used for recent immigrants. We were the only English speaking and white people in the hotel, which felt strange. The local area has good facilities, including a small shop, Creams, barbers and a park, however while we were there, there was a fight down the road from our hotel in the evening which made us feel slightly unsafe. We also noticed that there were no women walking around the local area alone. There seem to be men from other nationalities everywhere at all times of the day, and I felt uncomfortable. Our room was a non-smoking room, however the smell of smoke was overwhelming. We had to pay a deposit before being given the keys (which we weren’t informed about) and were informed that if we smoked in the room, we wouldn’t get our deposit back. They also say that the deposit will be returned in “3-5 days because it is an automated system, however we have yet to receive ours back over a month later. The deposit situation worried me because the room smelt so strongly but neither of us smoke and we knew it wasn’t us and smelt when we arrived. I felt unwell in the night because I have asthma and we left earlier than planned the next day. We did appreciate the parking, although it is very small and most vehicles were blocked in by others.

Hi, I'm writing to express my disappointment with my stay at Park Hotel in Ilford last night. I regret choosing this hotel as it wasn't comfortable or conducive to a relaxing visit. Issues I encountered: - Room lacked basic amenities (no bathroom mat, no TV subscription, limited toileties) - Breakfast options were very limited (tiny sachet of milk, no water in fridge) But what really took the cake was the company's policy of withholding customer deposits for damage. They held my deposit saying the bank would hold it for 15 days, even though I was leaving without damage. Holding a customer's money that long for a one-night stay feels unfair. Overall, I didn't enjoy my stay and wouldn't recommend it. Hope this feedback helps

it was not the way they portrait it to me that is misleading and misinformation even i have not received my deposit yet this seems very unprofessional and not somewhere I would recommend to anyone this hotel deserves a 0 star pooooor

The room cleanliness was very poor. There was a strong unpleasant smell, and the room felt dirty and uncomfortable. The bed was broken, the side table was damaged, and there was very little space in the room. There was no wardrobe or sufficient storage space. Overall, the room did not meet basic comfort or cleanliness standards.

For the price, this place was perfect.