Point A Kensington Olympia

Very disappointing. Check in was quick and room was ready upon arrival however the staff seemed very annoyed with being there. The room is… TINY. Not comfortable for more than 1 person. No where to store luggage, no where to unpack, no where to honestly just walk around without hitting the bed or a wall. The bathroom is even smaller. The way the wall is shaped you are hitting the wall with your knee anytime you need to use the restroom. Two things are what really solidifies my rating. 1.) There are signs stating a full service clean will be provided after the 3rd day. In my opinion a “full service cleaning” would, at the bare minimum” include clean bedding, new and neat towels, a wipe down of all surfaces including the bathroom, emptying of trash cans, and atleast a sweep of the room. However the only thing on that list that was done was new towels, and they were just thrown on the bed that I made before leaving. 2.) the second thing… and truly the most concerning. I left for two days and upon my arrival back to my room at midnight my room door was completely open… like not unlocked.. OPEN. I went straight to the front desk and the night crew employee had no cafe in the world to address said issue. I said I needed to speak with a manager immediately and of course one was not on duty. I said I needed one to call me the following day. This incident happened 4 days ago and what would you know… a manger has still not contacted me. HORRIBLE. Do NOT stay here!!!

Perfect location- grocery store 5min walk away - train station is a 10min walk. Lots of restaurants choices. Staff were awesome and friendly

Great location. Room small, but clean and comfy

Eat check in room clean

Perfect affordable stay

clean and well organized and equipped; most important, the staff are friendly and considerate.

Good stuff: breakfast, hot shower, cleanliness. Bad stuff; poor room layout for 2 people with only one bed having a bedside table and plug point!! terrible design. Had to continually cross the room to charge things / swap out plugs and unplug whatever my partner was charging. These little inconveniences make a big impact on your experience! There was also NO kettle or tea/coffee facilities and one pillow / one towels each which was impractical. Felt like I had to ask staff for stuff all weekend, thankfully they were obliging. Despite the good points I wouldn’t stay again

Everything was amazing!

I stayed at Point A for 7 nights. I would definitely stay again. It was a 5 min walk to the tube station as well as a 20 min walk to Kensington Palace/Gardens. There were plusses and minuses (not enough to remove a star though). On the plus side - the bed was comfortable, the shower lovely and hot, the towels were very nice - bigger than hotel towels usually are! The rooms are pretty small, that is to be expected pretty much anywhere in London, but no issue for me. The hotel served breakfast for a fee, but I don't eat breakfast so did not partake. Cons: 1. a ramp leading up to the entrance would be nice for carrying luggage into the hotel or out (after those heavy London shopping days), and 2. Secure wifi. I had work to do online while I was visiting London, but there was no secure wifi. I think all hotels should offer this (& charge a bit extra if needed). I managed to use VPN once, but had issues using my VPN after that first time. 3. No tea kettle in the room. It would have been very nice to have before heading out for the day. I thought the hotel amenities included one, but I must have read wrong. All in all a very nice place to come back to, sleep, & get ready for more adventures.

A nice and pleasant hotel relatively close to public transport.

Point A near Earl’s Court is my go to hotel for London. Perfect neighborhood location, close to all transportation options and great start for walking tours. Easy check in with friendly staff. Rooms are small but perfect for solo travelers. Modern and clean. Great optional breakfast in the lounge area that is very comfortable to hang out in if you need a bit more room.

The staff was kind, there are few reason why im not giving them a 5 star. #1 the rooms are not small are tiny! It has no closets just few hangers in the wall a little hall and the bed, little space to place the bags they clean the rooms every 3 days, you can ask for clean towels on any time but still oh if you leave something on the bed they wont clean it. The breakfast was ok, i missed the scramble eggs, it has cereals hams cheese breads croasants. And it has watter all day

Everything was nice. We were out all day and only came back to sleep at night, and we had a good sleep for the three nights we stayed. There is nothing to complain about. Everything we needed was in the room. This was my second time staying at this hotel, and I will definitely stay again in the future.

Rooms a bit in small side Breakfast was great Stafff are great Clean

Rooms were tiny and very noisy. Area was excellent and staff lovely. The room was so small if you wanted to hand up clothes you had to do so on the wall as there was no clothing storage.

Good location. Friendly staff.

The staff was kind

Great staff, safe neighborhood. The rooms were smaller than I hoped but were clean. I would stay here again in a heartbeat

Staff were courteous and helpful. Hotel was nicely located, close to major transport links. However, the room was a "disabled" room and not much furniture. There seem to be no extractor in the bathroom and damp was noted on the bathroom ceiling. It was noisy in the morning with possibly tables/chairs being dragged along the floor. Also, there is no kettle and tea/coffee amenities in the room.

‘Cosy’ was the room type, but couldn’t even fit suitcase opened on the floor