What do past guests say about The Franklin?

The Franklin is well-known for its Location, Cleanliness, Service and Facilites, as reviewed by verified Traveloka guests.

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The Franklin

Name: The Franklin
Address: 24 Egerton Gardens, Kensington, Central London, London, England, SW3 2DB, 24 Egerton Gardens, SW3 2DB, England
Rating: 9.2

Hotels

9.2

/10

Exceptional

576 reviews

What Guests Say About Their Stay

Janice

10.0

/ 10

Professional & friendly staff Great location Room is clean Bed B is comfortable

Alidad

10.0

/ 10

Great Staff, clean room, great location....I would stay there again on y next trip to London.

Debra

10.0

/ 10

Beautiful boutique hotel on a quiet street just steps from the V&A and natural history museums. Very close to the S. Kensington tube station. High end shopping abounds. Very comfortable rooms and excellent customer service. Would definitely stay again.

In the Area

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24 Egerton Gardens, Kensington, Central London, London, England, SW3 2DB

Main Facilities

Restaurant

WiFi

The Franklin London - Starhotels Collezione is a hotel is located at Kensington. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in The Franklin

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What's around The Franklin

24 Egerton Gardens, Kensington, Central London, London, England, SW3 2DB

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Discover More About The Franklin

Location

The Franklin London - Starhotels Collezione is a hotel is located at Kensington.

About The Franklin London - Starhotels Collezione

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

Savor your favorite dishes with special cuisines from The Franklin London - Starhotels Collezione exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Franklin London - Starhotels Collezione is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Franklin London - Starhotels Collezione.

All facilities in The Franklin

Bar, Cafe and Lounge

Entertainment Facility

Fitness Center

Common Space

Lobby

Public Facilities

Restaurant
Room service
WiFi in public area
Late check-out

General

AC
Non-smoking room

Hotel Services

Money changer
Multilingual staff

Kids and Pets

Pets allowed

Transportation

Security

Accessibilty

Disabled access friendly

Nearby Facilities

Souvenir shop

Accommodation Policy & General Information in The Franklin

Translate

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

11:00 - 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	AC, Restaurant, WiFi
Check-In / Check-Out Time	From 15:00 - to 11:00 - 12:00
Available rooms at The Franklin	35
Another facilities in The Franklin	Room service, WiFi in public area, Late check-out, Non-smoking room, Money changer

Frequently asked question in The Franklin

What are available facilities at The Franklin?

There are top facilites at The Franklin such as AC, Restaurant, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Franklin?

The standard check-in time at The Franklin is starting from From 15:00 while the latest check-out time is at 11:00 - 12:00

What is the star rating of The Franklin?

The Franklin is a 5.0-star hotel.

How many rooms are available at The Franklin?

The Franklin has 35 rooms in total.

Does The Franklin provide late check-out?

Yes, late check-out is available at The Franklin, subject to availability. Please contact the hotel directly to arrange this.

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More Reviews from Other Guests in The Franklin

Overall Ratings & Reviews The Franklin

Other sources (576)

9.2

Exceptional

From 576 reviews

Cleanliness

9.6

Room Comfort

9.2

Location

10.0

Service and Facilites

9.6

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Traveler Reviews The Franklin

Number of reviews per page

Top reviews

Catherine

with Partner

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Elegant, comfortable, with attentive service.

Janice

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Professional & friendly staff Great location Room is clean Bed B is comfortable

James

8.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Room was spotless and staff were fantastic. Drawback was sound from corridors etc. travelling in to the room. Made for a somewhat disturbed night.

Priya

Leisure with Partner

10.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Great service

Alidad

Business and Leisure with Partner

10.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

Great Staff, clean room, great location....I would stay there again on y next trip to London.

Lisa

with Partner

8.0

/10

Reviewed 23 week(s) ago

Hotels.com verified review

Everything that was under the staff’s control was great. Only downside was that we were assaulted by cigarette smoke from another guest the first 3 days. Staff finally tracked down the source and our room was smoke free for the remaining days.

Jonathan

with Partner

8.0

/10

Reviewed 24 week(s) ago

Hotels.com verified review

Very friendly staff

Claire

with Partner

10.0

/10

Reviewed 25 week(s) ago

Hotels.com verified review

Loved it, amazing amazing staff. Needs a pool or hot tub but it's amazing

Elizabeth

8.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

Fantastic staff

Lynne

Leisure Family

8.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

Room was beautiful and staff were great except for staff in bar. Wasn’t very welcoming and my drink wasn’t quite right. Otherwise everything else great.

Brad

Leisure Family

10.0

/10

Reviewed 35 week(s) ago

Expedia Group verified review

Great staff, great location

Jeff

Friends and Family Family

10.0

/10

Reviewed 37 week(s) ago

Hotels.com verified review

The staff was very helpful and treated us like a royalty.

Deborah Ruth

8.0

/10

Reviewed 37 week(s) ago

Expedia Group verified review

The room itself was excellent, quiet, clean and well cared for. The main restaurant lacked energy or music to entice us to have a meal or even a beverage. We did not appreciate on check out this morning the suggestion of a discretionary gratuity for the staff which equated to $250 CDN for our 7 night stay. The invoice was presented and we declined. No final checkout receipt was received. As well the cc deposit taken on arrival Sept 24 for our 7 night stay of $934,CDN is yet to be returned/ credited to our visa. Disappointing!

Debra

with Partner

10.0

/10

Reviewed 38 week(s) ago

Hotels.com verified review

Andrew

with Partner

4.0

/10

Reviewed 38 week(s) ago

Hotels.com verified review

Over priced and photos on the site did not give a true impression of what we booked. Bar and mini bar in room extortionate. Restaurant over priced and £30 for breakfast which thought would have been included seeing as I paid nearly £900 for 2 nights this was not included. Additional service charges added for drinking in the in house bar and normal maid service was also an additional service charge was added without asking, which we questioned so these charges were removed. Bedroom was sooo small not even room to put away 2 pieces of luggage. Couldn’t get changed without knocking into something.

Laura

Leisure with Partner

10.0

/10

Reviewed 38 week(s) ago

Expedia Group verified review

The staff was wonderful! Everything was top notch. I would highly recommend this place!

Sonja

10.0

/10

Reviewed 39 week(s) ago

Expedia Group verified review

Lovely and welcoming staff, beautiful property

Janice Lorraine

Leisure with Partner

10.0

/10

Reviewed 40 week(s) ago

Expedia Group verified review

A fantastic boutique hotel. Kind and attentive staff. Comfortable room and bed. Randomly chosen from Expedia. Lucky for us! One morning there was no hot water. Likely happens as this is a small hotel. This did not affect our very positive experience. Breakfast was just excellent. Not cheap. But worth it.

Georgina

Leisure

10.0

/10

Reviewed 40 week(s) ago

Expedia Group verified review

Wonderful luxury hotel Gorgeous private garden Moody interiors Super quiet

Elena

10.0

/10

Reviewed 41 week(s) ago

Expedia Group verified review

Amazing place

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.