Victory House Leicester Square

Actually, when we arrived we were told that there had been a water break so our room and others were not available. They sent us over to the Moxey by Marriott close by. Same rate. Very new hotel. Incredibly small rooms but only 3 month old hotel. As we were not in the hotel often it worked out fine. We appreciate the Victory for taking care of the arrangements.

We had the suite which was lovely & spacious., but the bed I didn’t find to be very comfortable. However it was Clean and well soundproofed from the outside noise. Bathroom let it down., although looked great, It was smelly at times and water was only tepid in temperature in sink & shower, sink took ages to drain. Staff at front desk were friendly & courteous.

I spoke to the hotel the day before my visit to confirm my room, the member of staff I spoke to also told me 1 breakfast was included and I could add my parter on when I arrived. When arriving at the hotel I was told they had moved us to the moxy due to over booking, even though I booked it months in advance for my partners birthday. I asked if the room would be a like for like and was told well it will have a window which was a very poor answer and with the lack of apology I can say I was very annoyed. The hotel they sent us to was only 5 minutes down the road but down a side road and around the back away from the square front. The staff at the moxy were very polite and helpful. When I asked them in regards to the breakfast I was told they would enquire and to come back later. So once we got back from our show around 10pm I spoke to the member of staff at the front desk who told me that they had been advised by the Victoria that we had to come back to the Victoria if we wanted our breakfast which might I add is ridiculous considering the weather the next day was heavy rain and strong winds. So we asked if we could be compensated and not have the breakfast, we was told by the moxy they will enquire and let us know in the morning. So in the morning when it came to checking out the Victoria had changed there minds saying it was never included In the first place. The lack of any professionalism was extremely disappointing.

Fantastic experience! Can't wait to return

Small, dark room. Photos didn't reflect reality. Staff were very nice.

Check in was perfect very friendly staff.

Booked a suite but only got a room.

Stayed only for one night. Excellent location , everything we needed was nearby. Very quiet, warm, clean, fresh room. Check in was smooth. Lovely staff. Very pleased with the place. Would highly recommend.

Great early check in without asking for it, made the day so much easier. Beautiful room, mainly clean throughout, few stains on the corner seating area. Room over look’s Leicester Square which is amazing but be prepared for the noise throughout the evening/morning/whole day. Bed very comfy and felt like a bit of luxury staying here. Perfect location for theatres.

We had three rooms and each had its own set of issues. The tea cups in my room were dirty and never got cleaned (like dried tea in the bottoms). One room had a shower that flooded

Room was just like the photos and very clean. Everything you needed, fridge, kettle, hairdryer, TV and toasty warm

Comfortable room, spacious, clean, ideal location. Friendly helpful staff

Had a great stay. Wasn't expecting much tbh. Was pleasantly surprised. Will definitely stay again

The staff was wonderful! Location was perfect!!

The only thing good about this was the location and the friendly front desk staff. The room didn’t feel clean. The towels were gross. The sink didn’t drain. And we didn’t sleep for three nights because there was so much noise from the air-conditioning unit. I don’t recommend staying here. There’s so many other better places you can book.

Great location and very quiet room. Staff very welcoming and helpful. Will stay here again when next staying in London.

Aparna at reception was lovely Unfortunately I was disappointed with the stay itself drill going off creaking throughout the night from room above. The sink also had a plumbing issue and water was taking forever to drain.

Did not have brekkie

The room had a strong chemical smell, and the velour chairs had suspicious stains

The hotel is well kept, staff are very friendly and helpful and the location is superb.