Victory House Leicester Square

I spoke to the hotel the day before my visit to confirm my room, the member of staff I spoke to also told me 1 breakfast was included and I could add my parter on when I arrived. When arriving at the hotel I was told they had moved us to the moxy due to over booking, even though I booked it months in advance for my partners birthday. I asked if the room would be a like for like and was told well it will have a window which was a very poor answer and with the lack of apology I can say I was very annoyed. The hotel they sent us to was only 5 minutes down the road but down a side road and around the back away from the square front. The staff at the moxy were very polite and helpful. When I asked them in regards to the breakfast I was told they would enquire and to come back later. So once we got back from our show around 10pm I spoke to the member of staff at the front desk who told me that they had been advised by the Victoria that we had to come back to the Victoria if we wanted our breakfast which might I add is ridiculous considering the weather the next day was heavy rain and strong winds. So we asked if we could be compensated and not have the breakfast, we was told by the moxy they will enquire and let us know in the morning. So in the morning when it came to checking out the Victoria had changed there minds saying it was never included In the first place. The lack of any professionalism was extremely disappointing.

Fantastic experience! Can't wait to return

Small, dark room. Photos didn't reflect reality. Staff were very nice.

Super godt, rent, god seng, mega centralt og godt bad.

Flott beliggenhet

Check in was perfect very friendly staff.

Booked a suite but only got a room.

Stayed only for one night. Excellent location , everything we needed was nearby. Very quiet, warm, clean, fresh room. Check in was smooth. Lovely staff. Very pleased with the place. Would highly recommend.

Nice and clean room. Was upgraded upon arrival. Very silent and dark. Everything you need for a good nights sleep.

Great early check in without asking for it, made the day so much easier. Beautiful room, mainly clean throughout, few stains on the corner seating area. Room over look’s Leicester Square which is amazing but be prepared for the noise throughout the evening/morning/whole day. Bed very comfy and felt like a bit of luxury staying here. Perfect location for theatres.

We had three rooms and each had its own set of issues. The tea cups in my room were dirty and never got cleaned (like dried tea in the bottoms). One room had a shower that flooded

Room was just like the photos and very clean. Everything you needed, fridge, kettle, hairdryer, TV and toasty warm

Comfortable room, spacious, clean, ideal location. Friendly helpful staff

Rommet luktet muggent, og de har bare 1 fungerende heis som betyr mye venting når man bor i 6.etg. Pluss for lokasjon.

Had a great stay. Wasn't expecting much tbh. Was pleasantly surprised. Will definitely stay again

Nous avions deux chambres de même catégorie une était grande et l’autre était tellement petite qu’on ne pouvait pas ouvrir nos valises de plus le chauffage ne fonctionnait pas et les chambres ne sentait pas bon. J’ai séjourné trois fois dans cet hôtel et on doit à chaque fois demander pour changer de chambre car il y a toujours un souci avec une chambre.

Very nice room. Would be nice if the windows could open.

The staff was wonderful! Location was perfect!!

The only thing good about this was the location and the friendly front desk staff. The room didn’t feel clean. The towels were gross. The sink didn’t drain. And we didn’t sleep for three nights because there was so much noise from the air-conditioning unit. I don’t recommend staying here. There’s so many other better places you can book.

Great location and very quiet room. Staff very welcoming and helpful. Will stay here again when next staying in London.