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The room had a strong chemical smell, and the velour chairs had suspicious stains

The hotel is well kept, staff are very friendly and helpful and the location is superb.

This was a perfect choice for our stay - all of the staff were welcoming and friendly, it's a great location and our room was spotlessly clean, comfortable and quiet. Loved it.

Great location, friendly staff

Ideal location beautiful clean rooms. shower fantastic staff lovely defo Stay here again

The staff were great and very helpful.

The hotel and staff are great, it was a convenient location. That said it's like Times Square and all that brings..but surprisingly the windows are excellent and you don't hear a thing. We were on the 2nd floor and slept well in the comfy bed. Rooms are small but we weren't there to lounge in a room but to see the town so it suited our needs. We didn't partake in the breakfast but it looked good. Staff was friendly and helpful. In the heart of Chinatown and the theater area it's a good, fairly priced option.

Very nice hotel.. centrally located on Leicester Square, the equivalent of Times Square in NYC. Comfortable room. Very generous breakfast.

Great location and space. We opted for the suite which gave us plenty of needed room especially for the location. It’s an older building and there were some areas where there are needed fixes especially in the bathroom and elevator.

Room was nice but was not the same room as shown in the photos for booking. Mattress was horrible and very uncomfortable. Only one of the elevators was working during our stay which was not ideal since guests and housekeeping staff were using the only elevator. Staff was very nice and accommodating.

This place had it all.

In my opinion this is the best place to stay in central London - yes I admit that it's not cheap but for me it's very convenient when attending the horror film festival Fright Fest. Aside from that when I get back from one of my outings on the edge of the world it's a refreshing taste of normality before I get home.

Absolutely ideal for china town,little italy dining and all the theatres

Amazing hotel, really friendly and helpful staff. Excellent location. The hotel is clean and has everything you need for a stay in the Westend of London. We felt valued and welcomed by the fantastic staff. Good was good and plenty of it.

Nice, friendly hotel with a fantastic location.

Love staying here, third time and we will be back! See you again!

Just great, nice area.

Great location, room size is amazing.

Great front desk staff!