AP Premier Batam

Hotels
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8.5
/10
Very Good
1,026 reviews

What Guests Say About Their Stay

Muhamad M.

10.0
/ 10
The service was excellent. The restaurant was also very nice and clean. The staff were friendly.
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Ahmad Wandi

10.0
/ 10
The location of the hotel is very strategic, close to the Harbor Harbor Ferry Batam, entertainment and shopping centers. The rooms are spacious, clean and the reception staff are friendly and the breakfast is good. complete with swimming pool, fitness and zumba classes and others. Recommended to stay at Tre Beloadge batam.
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Kee Juan

10.0
/ 10
The room is decent size but a bit dated. Staff are friendly and always smiling. The breakfast was great with good variety. Service was good and omelette is readily available. Good location as near by to the great malls.

Elizabeth

10.0
/ 10
Not very convenient to shop around. Every where we go must travel. No shopping nearby

Syaidah

10.0
/ 10
Room is spacious and bed is comfortable for a good night rest. Service staff at the concierge is all friendly. Staff at the breakfast buffet is also very proactive whenever we ordered food at the love stations and even at the coffee and tea. We were served with smiles and politeness which we truly appreciate. The only downside that I have would be the toilet shower drainage. We are a group of 4, sharing a shower space. The drainage could not drain out the water fast and cause a blockage after the first person is done showering. Water pressure of the bathtub shower is also slow. Otherwise, all the we truly enjoy and make our stay better is the service from all the staff. Thank you! Will come back again with my family and friends.
In the Area
See Map
Jalan Duyung, Sei Jodoh, Batu Ampar, Batam, Kepulauan Riau, Indonesia, 29453

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Travelodge Batam (FKA Novotel Batam) AP Premier Batam is located in area / city Batu Ampar. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around AP Premier Batam

Jalan Duyung, Sei Jodoh, Batu Ampar, Batam, Kepulauan Riau, Indonesia, 29453
Discover More Places
Lobby AP Premier Batam
Lobby 2 AP Premier Batam

Discover More About AP Premier Batam

note: hotel was previously named Travelodge Batam (FKA Novotel Batam)

Location
AP Premier Batam is located in area / city Batu Ampar.

About AP Premier Batam

Whether you are planning an event or other special occasions, AP Premier Batam is a great choice for you with a large and well-equipped function room to suit your requirements.

From business event to corporate gathering, AP Premier Batam provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at AP Premier Batam, a wonderful accommodation for your family holiday.

This hotel is an ideal choice for you, novice to professional golfers.

If you plan to have a long-term stay, staying at AP Premier Batam is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from AP Premier Batam exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

AP Premier Batam is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at AP Premier Batam.

All facilities in AP Premier Batam

Swimming Pool AP Premier Batam
Swimming Pool
Entertainment Facility AP Premier Batam
Entertainment Facility
Fitness Center AP Premier Batam
Fitness Center
Functional Hall AP Premier Batam
Functional Hall
Lobby AP Premier Batam
Lobby

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Heater
  • Swimming pool
  • Smoking area
  • Smoke-free

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities

Sports and Recreations

  • Billiard
  • Darts
  • Fitness center

Food and Drinks

  • Bar
  • Breakfast

Things to Do

  • Fitness center
  • Garden

Accessibilty

  • In-room accessibility
  • Wheelchair accessible

Transportation

  • Airport transfer

Connectivity

  • Free WiFi

Shuttle Service

  • Ferry terminal shuttle

Accommodation Policy & General Information in AP Premier Batam

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Important Note
Deposit Policy
Deposit IDR 500,000 is required upon check-in. The accommodation accepts cash, debit or credit card.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Accommodation charges IDR 135,000/guest for extra breakfast.

Breakfast at the accommodation will be provided from 06:00 - 10:00.

Smoking is allowed only in the designated smoking area.

Pets are not allowed in the accommodation.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at AP Premier Batam
244
Number of floors in AP Premier Batam
5
Another facilities in AP Premier Batam
Bathrobe, Bathtub, Cable TV, Desk, Hairdryer

Frequently asked question in AP Premier Batam

What are available facilities at AP Premier Batam?
There are top facilites at AP Premier Batam such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at AP Premier Batam?
The standard check-in time at AP Premier Batam is starting from From 14:00 while the latest check-out time is at Before 12:00
Does AP Premier Batam provide breakfast?
Yes, AP Premier Batam provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of AP Premier Batam?
AP Premier Batam is a 4.0-star hotel.
How many floors does AP Premier Batam have?
AP Premier Batam has 5 floors.
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More Reviews from Other Guests in AP Premier Batam

Overall Ratings & Reviews AP Premier Batam

Traveloka (890)
Other sources (136)
8.6
Very Good
From 890 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.5

Location

8.6

Service and Facilites

8.5

People often mention about AP Premier Batam
All
Staff Friendliness (18)
Ambiance (17)
Variety (17)
Distance to City Center (16)
Bedroom (16)
Surroundings (15)
Room Space (15)
Taste (15)
Bathroom (14)
Family Friendly (13)
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Traveler Reviews AP Premier Batam

Number of reviews per page
20
40
Customer reviews
W***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly and the service is excellent.
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Accommodation's Reply
04 Sep 2026
Thank you very much for your review and compliments. We are very happy to know that you felt comfortable with our team's service and were satisfied with the experience. Such compliments motivate the entire team to strive for the best service and provide a memorable stay for all guests. Thank you for your trust and support. We hope to welcome you back again for an even more enjoyable stay. Sincerely, Taromi Angra, Front Office Manager
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Muhamad M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The service was excellent. The restaurant was also very nice and clean. The staff were friendly.
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Accommodation's Reply
04 Sep 2026
Thank you very much for your valuable feedback. We are delighted to hear that you were satisfied with our service and clean, comfortable environment. Your kind words about our staff's friendly service are a great encouragement to the entire team and will motivate us to continue striving to provide the best possible service. Thank you for visiting us. We look forward to your next visit. Please enjoy your meal at your leisure. Thank you again. Sincerely, Taromi Angara, Front Desk Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Friendly staff, very comfortable accommodation.
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Accommodation's Reply
04 Sep 2026
Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay and were satisfied with the friendly service from our team. Such compliments motivate us to continue striving to provide the best service to all our guests. We greatly appreciate your support and hope to welcome you back again. Sincerely, Taromi Angra, Front Office Manager
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Ena M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel is nice, comfortable, and clean. There's a kids' room, a swimming pool, and a room bar with billiards. The breakfast is delicious with a wide selection, and the room is clean. The staff is very friendly. Best of luck to AP Premier! The next time I go to Batam, I'll definitely stay here again 🫶
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+5
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Accommodation's Reply
04 Sep 2026
Thank you so much for your kind and friendly review. We are delighted to hear that you felt comfortable with the hotel's clean atmosphere and enjoyed the facilities we provided, such as the children's room, swimming pool, and billiards table. We are also pleased to hear that the varied breakfast menu, the cleanliness of the restaurant, and the friendliness of our staff made your stay even more enjoyable. Your compliments and support mean a great deal to our entire team and motivate us to continue striving for the best service. Thank you again for your trust in choosing to stay with us during your visit to Batam. We hope to welcome you back to AP Premier again. Sincerely, Taromi Angra, Front Office Manager
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ibrahim
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Overall is good. Maintain and keep growth.
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Accommodation's Reply
04 Sep 2026
Thank you very much for your positive feedback and encouragement. We are pleased to know that you had an overall good experience with us. We truly appreciate your support and your encouragement for us to maintain our standards and continue growing. Your feedback is a great motivation for our entire team to keep improving and providing better experiences for our guests. We look forward to welcoming you back for another pleasant stay. Warm Regards, Taromi Anggara Front Office Manage
Aria F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Have stayed here many times and it's been a pleasure...
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2 people find it helpful
Accommodation's Reply
04 Sep 2026
Thank you so much for your trust and loyalty in choosing us as your accommodation. We are delighted to know that each stay with us has been a memorable experience. Your continued support and trust mean a great deal to our entire team and motivates us to constantly maintain and improve the quality of our service. We sincerely hope to welcome you again for another comfortable and enjoyable stay. Sincerely, Taromi Angra, Front Office Manager
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H***a
icon-origin-TRAVELOKA
6.9
/10
Reviewed 22 week(s) ago
An old-fashioned hotel that has been renovated, the rooms are a bit cramped with old-fashioned chairs, the bathroom is really cramped, the swimming pool is closed in the upper area but opens out, in my opinion it's lacking.
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1 people find it helpful
Accommodation's Reply
04 Sep 2026
Thank you for taking the time to share your experience and feedback during your stay with us. We appreciate your honest comments regarding the condition of the room, furniture, bathroom size, and the pool area. We understand that these factors affect the comfort and experience of all our guests. We apologize if the condition of the facilities you found did not meet your expectations. We will forward your feedback regarding the furniture and comfort of the room to the relevant team for evaluation and future improvement. We are very grateful for all feedback from our guests, as it helps us continuously improve the quality of our facilities and services. Thank you for your visit, and we hope to provide you with an even better experience on your next visit. Sincerely, Taromi Anggara, Front Office Manager
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Mulyono
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Comfortable and clean. Just a short walk to Harbour Bay. The food is varied.
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1 people find it helpful
Accommodation's Reply
04 Sep 2026
Thank you so much for your positive review. We are delighted to hear that you felt comfortable and were satisfied with the cleanliness of our hotel. We are also glad that our location near Harbour Bay and our wide variety of dining options added to your convenience during your stay. Your compliments mean a lot to our entire team and motivate us to continue striving for the best service. We hope to welcome you back again. Sincerely, Taromi Angra, Front Office Manager
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Silvia S.
icon-origin-TRAVELOKA
9.3
/10
Reviewed 30 week(s) ago
The only downside was the cleanliness of the room. There were stains on the bed sheets. There were food stains in the sofa. There were also stains on the floor that wouldn't come off. The bathtub was a bit dirty. The towels smelled a bit musty 😭
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2 people find it helpful
Accommodation's Reply
04 Sep 2026
Thank you for taking the time to provide feedback regarding your stay. We apologize that the cleanliness of your room did not meet our standards, particularly the stains on the linens, food crumbs on the sofa, stains on the floor, the condition of the bathtub, and the musty smell on the towels. We understand that these issues certainly reduced your comfort during your stay. We have noted your feedback and will follow up with our housekeeping team. We will review and improve our room cleaning process, including the condition of linens, sofa, bathroom, floor, and the quality and freshness of towels before handing over the room to guests. We appreciate your honesty in sharing this information, as it helps us further improve the quality of our services and facilities. Once again, we apologize for the inconvenience and hope to provide a better experience on your next visit. Sincerely, Taromi Anggara, Front Office Manager
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T***y
icon-origin-TRAVELOKA
6.3
/10
Reviewed 35 week(s) ago
Room facilities are different from the description in the application
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Accommodation's Reply
04 Sep 2026
Thank you for taking the time to provide feedback regarding your stay. We apologize if the room amenities you received did not match the information provided on the booking application. We understand that consistency between displayed information and available amenities is crucial in your room selection decision. We have noted your feedback and will work with the relevant team to ensure that room amenity information on the booking platform is always accurate and meets requirements. We greatly appreciate this feedback and hope to provide a better experience on your next stay. Sincerely, Taromi Anggara, Front Office Manager
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Wawan H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
Very nice hotel, recommend to stay
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Y***F
icon-origin-TRAVELOKA
6.8
/10
Reviewed 36 week(s) ago
not friendly for smokers, there is a balcony but you can't smoke. Got an unpleasant confirmation after about 1 hour.40 minutes after checkout that there were fewer snacks even though they hadn't been touched.
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2 people find it helpful
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 41 week(s) ago
There is a children's play area near the restaurant.
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1 people find it helpful
Accommodation's Reply
05 Dec 2025
Dear R, Thank you for taking the time to write a review. See you again soon. Take care of your health. Taromi Angara, Reception Manager
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bunda C.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 42 week(s) ago
The Family Room is the best, spacious and fully equipped. Unfortunately, the bunk beds are wobbly, so my child is afraid to sleep on the top bunk.
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4 people find it helpful
Accommodation's Reply
05 Dec 2025
Thank you for your review @Bunda C. We will keep checking and improving. Thank you! Hope to see you again soon! Best regards, Taromi Angara Front Office Manager
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Leni P. M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 43 week(s) ago
Friendly staff, comfortable room, dead toilet flush (I used the jet shower), delicious breakfast with lots of variety, live cooking, and a coffee maker. This deluxe king room has a bathtub, so you can soak in it 🙂
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Accommodation's Reply
05 Dec 2025
Dear @Leni P.M, Thank you for your feedback. We sincerely apologize. Our management team will look into this matter. Thank you. We hope to welcome you back again soon. Stay healthy and safe. Taromi Ankara, Front Office Manager
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I***E
icon-origin-TRAVELOKA
10.0
/10
Reviewed 45 week(s) ago
Clean rooms, friendly staff service
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Accommodation's Reply
05 Dec 2025
Thank you for your feedback @IE. We hope to welcome you back soon. Best regards, Taromi Angara, Front Office Manager
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Yulia H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 48 week(s) ago
Always recommended hotel for short or long stay
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 50 week(s) ago
The service from the employees is very good and friendly.
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Accommodation's Reply
01 Oct 2025
Dear @Guest, Thank you for your appreciation. We are delighted to hear that our team's friendly service left a positive impression during your stay. We look forward to welcoming you back to AP Premier Batam. Best regards, Taromi Anggara, Front Office Manager
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 52 week(s) ago
Really like the live cooking and you can request spicy flavors.
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1 people find it helpful
Accommodation's Reply
01 Oct 2025
Thank you for your positive review. We're delighted to hear you enjoyed the live cooking at our restaurant, and of course, we're happy to customize the flavors to suit your guest's requests. We look forward to welcoming you back to Ap Premier Batam. Best regards, Taromi Anggara, Front Office Manager
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 63 week(s) ago
Comfortable and effective, there is a library...
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Number of reviews per page
20
40

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Lobby 4 AP Premier Batam

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews AP Premier Batam

Traveloka (890)
Other sources (136)
8.6
Very Good
From 890 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.5

Location

8.6

Service and Facilites

8.5

People often mention about AP Premier Batam
All
Staff Friendliness (18)
Ambiance (17)
Variety (17)
Distance to City Center (16)
Bedroom (16)
Surroundings (15)
Room Space (15)
Taste (15)
Bathroom (14)
Family Friendly (13)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews AP Premier Batam

Number of reviews per page
20
40
Customer reviews
W***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly and the service is excellent.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
04 Sep 2026
Thank you very much for your review and compliments. We are very happy to know that you felt comfortable with our team's service and were satisfied with the experience. Such compliments motivate the entire team to strive for the best service and provide a memorable stay for all guests. Thank you for your trust and support. We hope to welcome you back again for an even more enjoyable stay. Sincerely, Taromi Angra, Front Office Manager
Translated by Google Icon
See original
Muhamad M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The service was excellent. The restaurant was also very nice and clean. The staff were friendly.
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Find this review helpful?
Accommodation's Reply
04 Sep 2026
Thank you very much for your valuable feedback. We are delighted to hear that you were satisfied with our service and clean, comfortable environment. Your kind words about our staff's friendly service are a great encouragement to the entire team and will motivate us to continue striving to provide the best possible service. Thank you for visiting us. We look forward to your next visit. Please enjoy your meal at your leisure. Thank you again. Sincerely, Taromi Angara, Front Desk Manager
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See original
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Friendly staff, very comfortable accommodation.
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Find this review helpful?
Accommodation's Reply
04 Sep 2026
Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay and were satisfied with the friendly service from our team. Such compliments motivate us to continue striving to provide the best service to all our guests. We greatly appreciate your support and hope to welcome you back again. Sincerely, Taromi Angra, Front Office Manager
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Ena M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel is nice, comfortable, and clean. There's a kids' room, a swimming pool, and a room bar with billiards. The breakfast is delicious with a wide selection, and the room is clean. The staff is very friendly. Best of luck to AP Premier! The next time I go to Batam, I'll definitely stay here again 🫶
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+5
Find this review helpful?
Accommodation's Reply
04 Sep 2026
Thank you so much for your kind and friendly review. We are delighted to hear that you felt comfortable with the hotel's clean atmosphere and enjoyed the facilities we provided, such as the children's room, swimming pool, and billiards table. We are also pleased to hear that the varied breakfast menu, the cleanliness of the restaurant, and the friendliness of our staff made your stay even more enjoyable. Your compliments and support mean a great deal to our entire team and motivate us to continue striving for the best service. Thank you again for your trust in choosing to stay with us during your visit to Batam. We hope to welcome you back to AP Premier again. Sincerely, Taromi Angra, Front Office Manager
Translated by Google Icon
See original
ibrahim
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Overall is good. Maintain and keep growth.
Find this review helpful?
Accommodation's Reply
04 Sep 2026
Thank you very much for your positive feedback and encouragement. We are pleased to know that you had an overall good experience with us. We truly appreciate your support and your encouragement for us to maintain our standards and continue growing. Your feedback is a great motivation for our entire team to keep improving and providing better experiences for our guests. We look forward to welcoming you back for another pleasant stay. Warm Regards, Taromi Anggara Front Office Manage
Aria F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Have stayed here many times and it's been a pleasure...
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See original
2 people find it helpful
Accommodation's Reply
04 Sep 2026
Thank you so much for your trust and loyalty in choosing us as your accommodation. We are delighted to know that each stay with us has been a memorable experience. Your continued support and trust mean a great deal to our entire team and motivates us to constantly maintain and improve the quality of our service. We sincerely hope to welcome you again for another comfortable and enjoyable stay. Sincerely, Taromi Angra, Front Office Manager
Translated by Google Icon
See original
H***a
icon-origin-TRAVELOKA
6.9
/10
Reviewed 22 week(s) ago
An old-fashioned hotel that has been renovated, the rooms are a bit cramped with old-fashioned chairs, the bathroom is really cramped, the swimming pool is closed in the upper area but opens out, in my opinion it's lacking.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
04 Sep 2026
Thank you for taking the time to share your experience and feedback during your stay with us. We appreciate your honest comments regarding the condition of the room, furniture, bathroom size, and the pool area. We understand that these factors affect the comfort and experience of all our guests. We apologize if the condition of the facilities you found did not meet your expectations. We will forward your feedback regarding the furniture and comfort of the room to the relevant team for evaluation and future improvement. We are very grateful for all feedback from our guests, as it helps us continuously improve the quality of our facilities and services. Thank you for your visit, and we hope to provide you with an even better experience on your next visit. Sincerely, Taromi Anggara, Front Office Manager
Translated by Google Icon
See original
Profile Picture
Mulyono
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Comfortable and clean. Just a short walk to Harbour Bay. The food is varied.
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1 people find it helpful
Accommodation's Reply
04 Sep 2026
Thank you so much for your positive review. We are delighted to hear that you felt comfortable and were satisfied with the cleanliness of our hotel. We are also glad that our location near Harbour Bay and our wide variety of dining options added to your convenience during your stay. Your compliments mean a lot to our entire team and motivate us to continue striving for the best service. We hope to welcome you back again. Sincerely, Taromi Angra, Front Office Manager
Translated by Google Icon
See original
Silvia S.
icon-origin-TRAVELOKA
9.3
/10
Reviewed 30 week(s) ago
The only downside was the cleanliness of the room. There were stains on the bed sheets. There were food stains in the sofa. There were also stains on the floor that wouldn't come off. The bathtub was a bit dirty. The towels smelled a bit musty 😭
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
04 Sep 2026
Thank you for taking the time to provide feedback regarding your stay. We apologize that the cleanliness of your room did not meet our standards, particularly the stains on the linens, food crumbs on the sofa, stains on the floor, the condition of the bathtub, and the musty smell on the towels. We understand that these issues certainly reduced your comfort during your stay. We have noted your feedback and will follow up with our housekeeping team. We will review and improve our room cleaning process, including the condition of linens, sofa, bathroom, floor, and the quality and freshness of towels before handing over the room to guests. We appreciate your honesty in sharing this information, as it helps us further improve the quality of our services and facilities. Once again, we apologize for the inconvenience and hope to provide a better experience on your next visit. Sincerely, Taromi Anggara, Front Office Manager
Translated by Google Icon
See original
T***y
icon-origin-TRAVELOKA
6.3
/10
Reviewed 35 week(s) ago
Room facilities are different from the description in the application
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Accommodation's Reply
04 Sep 2026
Thank you for taking the time to provide feedback regarding your stay. We apologize if the room amenities you received did not match the information provided on the booking application. We understand that consistency between displayed information and available amenities is crucial in your room selection decision. We have noted your feedback and will work with the relevant team to ensure that room amenity information on the booking platform is always accurate and meets requirements. We greatly appreciate this feedback and hope to provide a better experience on your next stay. Sincerely, Taromi Anggara, Front Office Manager
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Wawan H.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
Very nice hotel, recommend to stay
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Y***F
icon-origin-TRAVELOKA
6.8
/10
Reviewed 36 week(s) ago
not friendly for smokers, there is a balcony but you can't smoke. Got an unpleasant confirmation after about 1 hour.40 minutes after checkout that there were fewer snacks even though they hadn't been touched.
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2 people find it helpful
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 41 week(s) ago
There is a children's play area near the restaurant.
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1 people find it helpful
Accommodation's Reply
05 Dec 2025
Dear R, Thank you for taking the time to write a review. See you again soon. Take care of your health. Taromi Angara, Reception Manager
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bunda C.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 42 week(s) ago
The Family Room is the best, spacious and fully equipped. Unfortunately, the bunk beds are wobbly, so my child is afraid to sleep on the top bunk.
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4 people find it helpful
Accommodation's Reply
05 Dec 2025
Thank you for your review @Bunda C. We will keep checking and improving. Thank you! Hope to see you again soon! Best regards, Taromi Angara Front Office Manager
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Leni P. M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 43 week(s) ago
Friendly staff, comfortable room, dead toilet flush (I used the jet shower), delicious breakfast with lots of variety, live cooking, and a coffee maker. This deluxe king room has a bathtub, so you can soak in it 🙂
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Accommodation's Reply
05 Dec 2025
Dear @Leni P.M, Thank you for your feedback. We sincerely apologize. Our management team will look into this matter. Thank you. We hope to welcome you back again soon. Stay healthy and safe. Taromi Ankara, Front Office Manager
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I***E
icon-origin-TRAVELOKA
10.0
/10
Reviewed 45 week(s) ago
Clean rooms, friendly staff service
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Accommodation's Reply
05 Dec 2025
Thank you for your feedback @IE. We hope to welcome you back soon. Best regards, Taromi Angara, Front Office Manager
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Yulia H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 48 week(s) ago
Always recommended hotel for short or long stay
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 50 week(s) ago
The service from the employees is very good and friendly.
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Accommodation's Reply
01 Oct 2025
Dear @Guest, Thank you for your appreciation. We are delighted to hear that our team's friendly service left a positive impression during your stay. We look forward to welcoming you back to AP Premier Batam. Best regards, Taromi Anggara, Front Office Manager
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 52 week(s) ago
Really like the live cooking and you can request spicy flavors.
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1 people find it helpful
Accommodation's Reply
01 Oct 2025
Thank you for your positive review. We're delighted to hear you enjoyed the live cooking at our restaurant, and of course, we're happy to customize the flavors to suit your guest's requests. We look forward to welcoming you back to Ap Premier Batam. Best regards, Taromi Anggara, Front Office Manager
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 63 week(s) ago
Comfortable and effective, there is a library...
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