Upon check-in, I was surprisingly offered a free upgrade to a premium room, oh my God. Add-on bath bombs and bath salts were also free. My stay here was truly comfortable, thank God. To all the friendly staff, keep up the good work 👏

The hotel staff was very friendly and helpful upon check-in. The room was clean, comfortable, and quiet. Overall, it was great.

Great location, cool outdoor atmosphere. Neat and clean room. Enjoyable bathroom equipped with bathtub and shower gel that can make foam when we soak ourselves in warm water. Beautiful view from the bathtub. Free cake is very delicious in the room. The bed is very comfortable. Satisfying breakfast based on local food & drinks, archipelago, Middle Eastern, and Western. The swimming pool water is normal temperature, not too warm, just enough to keep you from getting cold. Overall, it is very worth the price compared to the facilities & service received.

The staff are so nice and very helpful. The room is very comfortable, the interior designs, the decorations are unique and artful, it's so pleasant to see. The breakfast is the best part! :) I planned to only stay for 2 nights, ended up adding 1 more night 🤣

The hotel staff is friendly and quick to respond to customer requests. The housekeeping staff, in particular, are very attentive and friendly.

I left a phone charger in the room and they sent it to me without charges. The officer in contact said that it’s part of their service, so wonderful.

The hotel is beautiful, the rooms are large and the atmosphere is calm. It is quite clean and comfortable even though there is no AC. Breakfast is delivered to the room, there is an indoor swimming pool for adults and an outdoor swimming pool for children.

The hotel is nice... clean... comfortable... the atmosphere is nice... the facilities are quite complete, there is a swimming pool and jacuzzi... the staff are friendly...

The best experience of my vacation in Bandung. The food was delicious, and the pool was warm, so the kids didn't have to worry about getting cold.

The hotel is comfortable, clean, with spacious rooms and easy access. It's close to Parahyangan University. Finding food is easy, with plenty nearby. Cafes and malls are also nearby. Strategically located. We've stayed here several times.

Great, always a pleasure, especially the restaurant. Great, Mr. Gusti, the service is extraordinary.

Very comfortable for families, with facilities that support children. Highly recommended for a vacation.

Overall, the experience of sleeping here was really pleasant, making you feel at home. The service was also good and friendly.

It was very pleasant to stay here, because it was child-friendly and the rooms and service were comfortable, especially the food was delicious.

I want to come back! I was so happy when I first arrived and was immediately given the one upstairs with the great view!

Very impressive, the place is clean, the food is delicious, soundproof... very comfortable.

A comfortable place for a staycation😍. Complete hotel amenities, delicious food, everything from welcome snacks and afternoon tea to dinner and breakfast. The staff is helpful and very responsive.

Check-in and check-out were fast, the staff were all friendly, and the pool was warm and spacious. I really enjoyed my stay here. I'll definitely stay here again if I go back to Bandung. Thank you, Grand Mercure.

A very satisfying stay! The room was very clean, the bed was soft, and the staff was friendly. The strategic location near the city center makes it easy to get everywhere. Complete amenities and a delicious breakfast. Highly recommended for both leisure and business trips.