Hotel New Otani Hakata

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8.9
/10
Exceptional
1,134 reviews

What Guests Say About Their Stay

Andrew

10.0
/ 10
Stayed 2 nights. Excellent stay. Really enjoyed the 2 different breakfast options they provided. Also appreciated the coin- operated laundry room. Really close to the supermarket, train station and local sights.

David

10.0
/ 10
We ended up in a nicer room then we booked and it was a great experience overall

Christophe

10.0
/ 10
The hotel was the best one we had in Japan with all staff courteous, helpful and good at speaking English. Importantly there was plenty of place for the luggages in the room which is rare! It was very well located.
In the Area
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1-1-2 Watanabe-dori, Chuo-ku, Fukuoka, Kyushu, Japan, 8100004

Main Facilities

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24-Hour Front Desk
WiFi
Elevator
Hotel New Otani Hakata is located in area / city Fukuoka. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel New Otani Hakata

1-1-2 Watanabe-dori, Chuo-ku, Fukuoka, Kyushu, Japan, 8100004
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Discover More About Hotel New Otani Hakata

General


Near Canal City Hakata

Location


With a stay at Hotel New Otani Hakata, you'll be centrally located in Fukuoka, within a 5-minute drive of Canal City Hakata and Fukuoka Anpanman Children's Museum. This hotel is 1.9 mi (3.1 km) from Port of Hakata and 2.2 mi (3.5 km) from Marine Messe Fukuoka.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Yanagibashi Rengo Market - 0.3 km / 0.2 mi
Tenjin Underground Mall - 0.7 km / 0.4 mi
Tenjin Central Park - 0.8 km / 0.5 mi
Kego Park - 0.9 km / 0.5 mi
Fukuoka Mitsukoshi Department Store - 0.9 km / 0.6 mi
Kego Shrine - 0.9 km / 0.6 mi
Artium Art Gallery - 1 km / 0.6 mi
Solaria Plaza - 1 km / 0.6 mi
IMS Building - 1 km / 0.6 mi
Rainbow Plaza - 1 km / 0.7 mi
Sumiyoshi Shrine - 1.1 km / 0.7 mi
Rakusuien Gardens - 1.1 km / 0.7 mi
Former Prefectural Hall & Official Guest House - 1.1 km / 0.7 mi
Acros Fukuoka Symphony Hall - 1.1 km / 0.7 mi
Yatai - 1.1 km / 0.7 mi

The nearest airports are:
Fukuoka Airport (FUK) - 5.1 km / 3.2 mi
Ariake Saga Airport (HSG) - 75.6 km / 47 mi

The preferred airport for Hotel New Otani Hakata is Fukuoka Airport (FUK).

Facilities


Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a hair salon. Additional amenities at this hotel include a ballroom and a vending machine.

Business Facilities


Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.

Dining


Enjoy Japanese cuisine at Sembazuru, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee. Children aged 3 and younger eat free breakfast.

Rooms


Make yourself at home in one of the 372 guestrooms featuring refrigerators. Complimentary wired and wireless internet access is available. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

All facilities in Hotel New Otani Hakata

Bar, Cafe and Lounge Hotel New Otani Hakata
Bar, Cafe and Lounge
Lobby Hotel New Otani Hakata
Lobby
Accommodation Services Hotel New Otani Hakata
Accommodation Services
Exterior Hotel New Otani Hakata
Exterior
Others Hotel New Otani Hakata
Others

Hotel Services

  • Laundry service
  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

General

  • Ballroom
  • Reception hall
  • Smoking area
  • Parking

Public Facilities

  • Safety deposit box
  • Elevator

Nearby Facilities

  • Laundry
  • Hair salon

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Accommodation Policy & General Information in Hotel New Otani Hakata

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Parking height restrictions apply.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in/Check-out Time

Check-in:
14:00 - 02:00
Check-out:
Before 11:00

  • Fee for buffet breakfast: approximately JPY 3900 for adults and JPY 2200 for children
  • Self parking fee: JPY 1500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Allowed

Professional property host/manager, LGBTQIA+ friendly, No cribs (infant beds) available, Unicode Support false, No rollaway/extra beds available, Parking height restrictions apply

General Information

Popular Facilities
24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 02:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel New Otani Hakata
372
Number of floors in Hotel New Otani Hakata
14
Another facilities in Hotel New Otani Hakata
Laundry service, Luggage storage, Porter, Multilingual staff, 24-hour Receptionist

Frequently asked question in Hotel New Otani Hakata

What are available facilities at Hotel New Otani Hakata?
There are top facilites at Hotel New Otani Hakata such as 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel New Otani Hakata?
The standard check-in time at Hotel New Otani Hakata is starting from 14:00 - 02:00 while the latest check-out time is at Before 11:00
Does Hotel New Otani Hakata provide breakfast?
Yes, Hotel New Otani Hakata provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel New Otani Hakata?
Hotel New Otani Hakata is a 4.0-star hotel.
How many floors does Hotel New Otani Hakata have?
Hotel New Otani Hakata has 14 floors.
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More Reviews from Other Guests in Hotel New Otani Hakata

Overall Ratings & Reviews Hotel New Otani Hakata

Traveloka (6)
Other sources (1,128)
9.0
Exceptional
From 1,128 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel New Otani Hakata

Number of reviews per page
20
40
Top reviews
Andrew
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Stayed 2 nights. Excellent stay. Really enjoyed the 2 different breakfast options they provided. Also appreciated the coin- operated laundry room. Really close to the supermarket, train station and local sights.
Sumiko
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

I did not enjoy breakfast very much. The 1st floor dining place is not big enough. We went to the 14th floor (Japanese style) one and it was a "OK" level, not a special level.
David
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We ended up in a nicer room then we booked and it was a great experience overall
LINDA
icon-Family
Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice size rooms, convenient location, clean and comfortable rooms.
Christophe
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The hotel was the best one we had in Japan with all staff courteous, helpful and good at speaking English. Importantly there was plenty of place for the luggages in the room which is rare! It was very well located.
RAYMOND
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Very couteous staff
Michael
icon-with Friends
with Friends
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellent staffing
Huikiu
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Stayed at Hotel New Otani Hakata and overall had a pleasant experience. The service was excellent—staff were polite, attentive, and always willing to help, which really made the stay comfortable. The hotel itself, however, feels a bit dated. The rooms and facilities are well-maintained but could benefit from some modernization. That said, the great service and convenient location still make it a solid choice for a stay in Fukuoka.
Read More
Susan Tomoe
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Very good location near train station, bus stop, supermarket and convenience stores. Excellent cafe on 1st floor. What makes this hotel exceptional is the staff and service they provide. Bellhop was there to assist with our luggage as soon as we arrived, check-in staff
Kelvin
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Room is clean and spacious. Staffs are very kind and helpful.
Jong gwan
icon-with Children
with Children
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

There is easy access to tenjin and hakata districts. I had enjoyed shopping and delicious authentic japanese food.
Alec
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Large Clean Room! Hospitable and Helpful Staff Quiet area Near Convenience Stores Near Restaurants Between Hakata and Tenjin areas
Ryan
icon-with Friends
with Friends
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Hotel is a little dated but the staff were outstanding. Beds are definitely on the hard side even for Japan standards but they accommodated and actually switched out my mattress when I was out. Breakfast buffet had lots of good quality options. Location is great.
Hidetaka
icon-
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

ハウスキーピングの「おはようございます」と気持ちの良い挨拶。 白いTシャツを白いシーツの上に置いて部屋を出てしまったのですが、ちゃんと畳んで置いといてくれたのは嬉しかった。よそのホテルではこのミスをして、何回かシャツを無くした経験があったので 流石ニューオータニと思った。ハウスキーピングチーム 優秀
Samantha
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Location: Hakata is not like Osaka or Tokyo, very quiet streets, from a 10/10 traffic with two big cities, you’ll see it being a 2/10 all day. Location is dead on right outside a station. Easy access, 711 and restaurant and grocery right at its reach. However, going to site see and shopping isnt like as fast as tokyo or osaka, still easy access. Hotel: Super grand, my partner and I felt like we were in the movie “home alone 2.” The hotel service, entrance, and itself has so many restaurants INSIDE! It was amazing. Room: HUGE, only hotel i could lay out 2 fullsize luggage. Clean, bed was great. Bath was big. Cleanliness was spectacular. Easy recommendations for me and my partner
Read More
Haw Shen
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Dated and vintage, time for a make over. The price is not worth for old hotel
Hiroyuki
icon-Business
Business
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

A gorgeous hotel! One-level more excellent than others.
DESMOND
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Stellar staff, spacious room, old luxurious feel.
Prisca
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Staff was very helpful. The room was spacious.
Araceli
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The rooms are very outdated. The lobby is nice, staff were helpful and kind yet the rooms need to be remodeled.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Hotel New Otani Hakata

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hotel New Otani Hakata

Traveloka (6)
Other sources (1,128)
9.0
Exceptional
From 1,128 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel New Otani Hakata

Number of reviews per page
20
40
Top reviews
Andrew
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Stayed 2 nights. Excellent stay. Really enjoyed the 2 different breakfast options they provided. Also appreciated the coin- operated laundry room. Really close to the supermarket, train station and local sights.
Sumiko
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

I did not enjoy breakfast very much. The 1st floor dining place is not big enough. We went to the 14th floor (Japanese style) one and it was a "OK" level, not a special level.
David
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We ended up in a nicer room then we booked and it was a great experience overall
LINDA
icon-Family
Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice size rooms, convenient location, clean and comfortable rooms.
Christophe
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The hotel was the best one we had in Japan with all staff courteous, helpful and good at speaking English. Importantly there was plenty of place for the luggages in the room which is rare! It was very well located.
RAYMOND
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Very couteous staff
Michael
icon-with Friends
with Friends
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellent staffing
Huikiu
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Stayed at Hotel New Otani Hakata and overall had a pleasant experience. The service was excellent—staff were polite, attentive, and always willing to help, which really made the stay comfortable. The hotel itself, however, feels a bit dated. The rooms and facilities are well-maintained but could benefit from some modernization. That said, the great service and convenient location still make it a solid choice for a stay in Fukuoka.
Read More
Susan Tomoe
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Very good location near train station, bus stop, supermarket and convenience stores. Excellent cafe on 1st floor. What makes this hotel exceptional is the staff and service they provide. Bellhop was there to assist with our luggage as soon as we arrived, check-in staff
Kelvin
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Room is clean and spacious. Staffs are very kind and helpful.
Jong gwan
icon-with Children
with Children
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

There is easy access to tenjin and hakata districts. I had enjoyed shopping and delicious authentic japanese food.
Alec
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Large Clean Room! Hospitable and Helpful Staff Quiet area Near Convenience Stores Near Restaurants Between Hakata and Tenjin areas
Ryan
icon-with Friends
with Friends
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Hotel is a little dated but the staff were outstanding. Beds are definitely on the hard side even for Japan standards but they accommodated and actually switched out my mattress when I was out. Breakfast buffet had lots of good quality options. Location is great.
Hidetaka
icon-
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

ハウスキーピングの「おはようございます」と気持ちの良い挨拶。 白いTシャツを白いシーツの上に置いて部屋を出てしまったのですが、ちゃんと畳んで置いといてくれたのは嬉しかった。よそのホテルではこのミスをして、何回かシャツを無くした経験があったので 流石ニューオータニと思った。ハウスキーピングチーム 優秀
Samantha
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Location: Hakata is not like Osaka or Tokyo, very quiet streets, from a 10/10 traffic with two big cities, you’ll see it being a 2/10 all day. Location is dead on right outside a station. Easy access, 711 and restaurant and grocery right at its reach. However, going to site see and shopping isnt like as fast as tokyo or osaka, still easy access. Hotel: Super grand, my partner and I felt like we were in the movie “home alone 2.” The hotel service, entrance, and itself has so many restaurants INSIDE! It was amazing. Room: HUGE, only hotel i could lay out 2 fullsize luggage. Clean, bed was great. Bath was big. Cleanliness was spectacular. Easy recommendations for me and my partner
Read More
Haw Shen
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Dated and vintage, time for a make over. The price is not worth for old hotel
Hiroyuki
icon-Business
Business
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

A gorgeous hotel! One-level more excellent than others.
DESMOND
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Stellar staff, spacious room, old luxurious feel.
Prisca
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Staff was very helpful. The room was spacious.
Araceli
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The rooms are very outdated. The lobby is nice, staff were helpful and kind yet the rooms need to be remodeled.
Number of reviews per page
20
40