Villa Hakone Stage

The room was clean and spacious, but the bed linen—especially the quilt—was terrible. It looked very old, with visible pilling, and the quality felt extremely cheap.

The location is quite good. But room cleanliness was poor as there was so much hair all around, the floor in the living room, in the room downstairs, and the worst was even on the bed and between the sheets. We felt so uncomfortable sleeping in the bed. Even the futons in the loft were seen with hair here and there. I wonder if they really cleaned the room? In the end we had to vacuum the house by ourselves. One of the air conditioners was not working but they were helpful to reply quickly, even though it wasn't fixed at last. The shower was ok and water pressure was strong, so that's a good thing. By the way, the automated key lock on the door, the number buttons were so hard to press as one of the buttons was not working well. It took a while to open the door each time. The pictures looked great on the booking page but we would not return again. Also kids next door were screaming and jumping like crazy, so take note if you are sensitive to noise, don't recommend at all.

Overall good stay. The two separate toilet rooms were super helpful for our group of 4 adults and 1 child. The two bed sleeping area was cramped and lots of stair usage to go up and down from the top floor (not much space to leave bags downstairs). The loft was fun to sleep in though ladder was quite steep to get up. Good kitchen amenities available but could’ve used a regular eating table or at least more chairs to sit in around the coffee table (just one small sofa). Appreciated the drying rack to wash clothes. Laundry was very convenient. Great full bathroom with large tub and separate sink area. Easy parking area and nearby restaurant was open late and was delicious. The key code stopped working randomly and while management replied very quickly to my email, they couldn’t do much. Thankfully a cleaner was working on another's room and gave us the backup key, which saved us wasting more time struggling to lock the door. The last night (Saturday) the next door rental guests were super loud and annoying making it hard to sleep. But otherwise was very quiet and tranquil area.

Great place to stay, and very helpful and responsive staff!

Great location, attentive guest support and lots of space!

Bus transport with luggages was not fun. Lot of complaining about noice levels. Very limited dining.

Great stay, would come again.

Fully stocked kitchen. Walking distance to Lake Ashi

Great place to stay and to explore hakone! Big space and clean made the trip comfortable even though there were storm in the area.

Nestled in the forest it is walking distance to the lake and some local restaurants. Overall great place to stay. Big room with great amenities, very clean, and would stay here again. My kids loved it and we were pretty central to everything.

We had a spacious room, once we found the place. The map app on my phone had us going through another hotel. But once we figured it out it was all good.

A wonderful place to stay all around. Near the shores of Lake Ashi, walking distance to cable car, lake cruises, bus station, restaurants etc. Really enjoyed our stay in this 3 level spacious apartment.

This location is very convenient! Near by the local see sights.

This is a gateway from the world where you can relax in comfort. Hiking trails in the area are beautiful, and the walk near the Lake Ashi is nice. The restaurants in the neighborhood keep inconsistent hours but this may have been due to the holiday. You must travel to the other side of the lake to access markets and groceries, but transportation is convenient in the morning and afternoon not at night.

Clean and quiet location. Very easy access to activities.

Dont

The property and the rooms are lovely. The location is pretty and very quiet. There is, unfortunately, almost nothing there. No stores and few restaurants (with bizarre limited hours of operation). During the middle of the day it is no problem as the pirate ship dock and the gondola are right there (and a gift shop, and a restaurant for breakfast and lunch- not open for supper sadly). Evenings are a nightmare if you don’t have food with you and you did not come by car. Heads up: the beds are comfortable but the futons in the loft are like sleeping on the floor… Fine for skinny people and kids. If you’re an adult and if you’re more plus-sizes, you will be in pain. Stick with the beds. We would ABSOLUTELY stay there again. We enjoyed our stay. We would stay more days next time and explore Gora (over the mountain via gondola and down the funicular) and some other areas. And we would come prepared with food! Travel Tip for swimmers: you are not allowed to swim in the lake. Apparently the Japanese think it is too cold. (They need to meet more Vikings and Canadians… We love a cold plunge!)

We had a wonderful stay!

Beautiful apartment with all the commodities

We only stayed one night at Hakone, but the place had everything we needed. It was clean and large enough for our family of 9. The area was beautiful and within walking distance of the Togendai Station. The only downside is that the restaurants around the area close early, but we were aware of this and ate before we got to the place.