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Emporio Cancun Optional All Inclusive

Resorts
Finding rooms for you...
8.0
/10
Very Good
2,878 reviews

What Guests Say About Their Stay

Leyla Fu-Chi Batoura

10.0
/ 10
The swim-up swim-out room is well worth it. Such a beautiful room with direct access to an adults-only pool and beach access. The room is spacious and comfortable, my partner and I truly enjoyed our stay!

Jose Isaac

10.0
/ 10
Kid friendly many pools. Staff is friendly and helpful. Good sized resort - The space was utilized well with all amenities restaurants etc. Will recommend staying here for a more quiet calm stay.

Will

10.0
/ 10
The staff was friendly and helpful. The food could be better. Room service quality was 10x better than the buffet. For price I would book again. Our kids enjoyed themselves.
In the Area
See Map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500

Main Facilities

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This accommodation offers:
Outdoor pool
Waterslide
Poolside bar
Billiard
Game room
Children pool
Bicycle rental
Laundry service
Parking
Fitness center
Luggage storage
Elevator
Garden
Emporio Cancun Optional All Inclusive is a resort is located at Cancún. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Emporio Cancun Optional All Inclusive

Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500
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Lobby Emporio Cancun Optional All Inclusive
Lobby 2 Emporio Cancun Optional All Inclusive

Discover More About Emporio Cancun Optional All Inclusive

General
In Cancun (Zona Hotelera)

Location
With a stay at Emporio Cancun Optional All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Delfines Beach and Iberostar Cancun Golf Course. This beach resort is 2.4 mi (3.9 km) from Hotel Zone Beaches and 2.8 mi (4.5 km) from La Isla Shopping Mall.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Maya Museum of Cancun - 0.1 km / 0.1 mi
Nichupté Lagoon - 0.4 km / 0.2 mi
Iberostar Cancun Golf Course - 0.6 km / 0.3 mi
San Miguelito - 0.7 km / 0.5 mi
Oasis Arena - 0.8 km / 0.5 mi
Aquaworld - 1.3 km / 0.8 mi
Delfines Beach - 2 km / 1.2 mi
El Rey Archaeological Zone - 2.2 km / 1.4 mi
Ballenas Beach - 2.4 km / 1.5 mi
Luxury Avenue Shopping Mall - 3.4 km / 2.1 mi
Kukulcan Plaza Shopping Mall - 3.5 km / 2.2 mi
Marlin Beach - 4 km / 2.5 mi
Hotel Zone Beaches - 4 km / 2.5 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 4.3 km / 2.6 mi
El Sol de Cancun - 4.5 km / 2.8 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 16.3 km / 10.2 mi
Tulum Intl. Airport (TQO) - 169.4 km / 105.2 mi

Facilities
Dip into one of the 3 outdoor pools or enjoy other recreational amenities including a waterslide and a 24-hour fitness center. This resort also features concierge services, an arcade/game room, and gift shops/newsstands.

Business Facilities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Cancun? This resort has 8288 square feet (770 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.

Dining
Enjoy international cuisine at CúA Culinary Artisans, one of the resort's 3 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to noon for a fee.

Rooms
Make yourself at home in one of the 545 air-conditioned guestrooms. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include phones, as well as safes and coffee/tea makers.

All facilities in Emporio Cancun Optional All Inclusive

Facility

  • Outdoor pool
  • Waterslide
  • Poolside bar
  • Billiard
  • Game room
  • Children pool
  • Bicycle rental
Swimming Pool Emporio Cancun Optional All Inclusive
Swimming Pool
Entertainment Facility Emporio Cancun Optional All Inclusive
Entertainment Facility
Fitness Center Emporio Cancun Optional All Inclusive
Fitness Center
Functional Hall Emporio Cancun Optional All Inclusive
Functional Hall
Lobby Emporio Cancun Optional All Inclusive
Lobby

Family-friendly Facilities

  • Children pool

Transportation

  • Limited parking
  • Bicycle rental

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Things to Do

  • Outdoor pool
  • Garden
  • Beach towel
  • Fitness center
  • Spa
  • Waterslide
  • Pool sun loungers

General

  • Banquet
  • Parking
  • Terrace

Accessibilty

  • Accessible parking
  • Wheelchair accessible
  • Accessible bathroom

Public Facilities

  • Coffee shop
  • Elevator
  • Smoke-free area
  • Safety deposit box

Hotel Services

  • Laundry service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Conference rooms

Nearby Facilities

  • Gift shop
  • ATM/Banking

Sports and Recreations

  • Fitness center
  • Game room
  • Billiard

Accommodation Policy & General Information in Emporio Cancun Optional All Inclusive

Translate
Important Note
  • Pool access available from 8:00 AM to 8:00 PM.
  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
  • Children stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

  • Fee for buffet breakfast: approximately MXN 545 for adults and MXN 370 for children
  • Late check-out fee: MXN 1800 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Not Allowed

Professional property host/manager, Contactless check-out is available, No cribs (infant beds) available, Green Key (Foundation for Environmental Education), Cashless transactions are available, Contactless check-in is available

General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Emporio Cancun Optional All Inclusive
545
Number of floors in Emporio Cancun Optional All Inclusive
9
Another facilities in Emporio Cancun Optional All Inclusive
Children pool, Limited parking, Bicycle rental, Poolside bar, Breakfast

Frequently asked question in Emporio Cancun Optional All Inclusive

What is normal check-in & check-out time at Emporio Cancun Optional All Inclusive?
The standard check-in time at Emporio Cancun Optional All Inclusive is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Emporio Cancun Optional All Inclusive provide breakfast?
Yes, Emporio Cancun Optional All Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Emporio Cancun Optional All Inclusive?
Emporio Cancun Optional All Inclusive is a 4.0-star hotel.
How many floors does Emporio Cancun Optional All Inclusive have?
Emporio Cancun Optional All Inclusive has 9 floors.
How many rooms are available at Emporio Cancun Optional All Inclusive?
Emporio Cancun Optional All Inclusive has 545 rooms in total.
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More Reviews from Other Guests in Emporio Cancun Optional All Inclusive

Overall Ratings & Reviews Emporio Cancun Optional All Inclusive

Traveloka (1)
Other sources (2,877)
8.0
Very Good
From 2,877 reviews
Cleanliness

8.4

Room Comfort

8.6

Service and Facilites

8.2

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Traveler Reviews Emporio Cancun Optional All Inclusive

Number of reviews per page
20
40
Top reviews
Tania Lizeth Adame
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel did not have any of the fun activities mentioned in the informational video in the tv. Also if you want to sit in the cabanas right by the pool that has a swim up bar you need to pay/buy a bootle service otherwise you can’t seat there. The food was bland. The pool upstairs was half empty and the one on the other side was closed. Overall this hotel was boring and empty, it didn’t have a lot of guests and now I know why. I will not stay here again.
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Leyla Fu-Chi Batoura
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The swim-up swim-out room is well worth it. Such a beautiful room with direct access to an adults-only pool and beach access. The room is spacious and comfortable, my partner and I truly enjoyed our stay!
Melaina
icon-Family
Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The open air restaurant was closed and the others had no air conditioning. Staff told us it had been out for over a month. We should have been told. We would have changed our daily plans if we had known. It was very obvious that the hotel was not disclosing this information to guests upfront. Disappointing.
Jose Isaac
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Kid friendly many pools. Staff is friendly and helpful. Good sized resort - The space was utilized well with all amenities restaurants etc. Will recommend staying here for a more quiet calm stay.
June Ryann
icon-with Partner
with Partner
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Buffet food is all the same at breakfast and dinner. The venue is so hot with no functioning airconditioned! We almost cut our vacation short but decided to upgrade our room to pool access room.
Greco
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Falta un poco de renovación y más variedad y cantidad de la comida y los bares
Agron
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel and pools were very dirty
Alfredo
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Cuarto muy limpio y comodl, instalaciones bonitas como la pisicina y el acceso a la playa, el desayuno buffet bastante bueno. El unico inconveniente fue la falta de aire acondicionado en el restaurante Cua, aunque tenian ventiladores para enfriar y la mala atencion durante la noche para pedir una cerveza en uno de los bares, nunca nos atendieron y nos fuimos del lugar mejor. Nosotros no tomamos el all inclusive, solo desayuno pero igual pagamos el consumo adicional.
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andre
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice view clean beach good stay
Billal
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This was one of the most disappointing all-inclusive experiences I’ve had. I booked a swim-up room, which is one of the more expensive room categories, expecting some privacy. Instead, guests constantly walked across my terrace to access the pool, used my lounge chairs and tanning beds, and even left their towels and personal belongings on my patio. There was absolutely no sense of privacy or exclusivity. The staff were generally unfriendly and unhelpful. On top of that, I found myself being asked to pay extra for things that I expected to be included at an all-inclusive resort. It really makes you wonder what the “all-inclusive” label actually covers. Housekeeping was also extremely disruptive. They repeatedly knocked on the door very loudly early in the day. Even after I responded and told them I was coming to the door, they continued knocking even harder, showing no consideration for guests who might still be sleeping. The food was another major disappointment. The buffet lacked quality and variety, and the à la carte restaurants were no better. To make matters worse, reservations must be made through the OpenTable app, and availability was consistently booked up at least two days in advance, making it difficult to dine there at all. Overall, I would not recommend this resort. Between the lack of privacy, poor service, disappointing food, and frustrating reservation system, the experience fell far short of what I expected for the price.
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VENKATRAMANAN
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel was very well-maintained, the amenities were up-to-date, and the staff were very friendly and accommodating. The breakfast and service were excellent. However, the vegetarian options for lunch and dinner within the resort were minimal.
Antonio
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Cuando puse la reservación para cuatro cuando llegue al hotel me dijeron que solo aparecían 2 y me tocó que pagar más ahi
Ayush
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Pools
Vera
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Old buildings and not like the ones on the website
Mabel
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean room
Will
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff was friendly and helpful. The food could be better. Room service quality was 10x better than the buffet. For price I would book again. Our kids enjoyed themselves.
Alexis
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Rooms were clean, staff was excellent! I love the service at the restaurants! I felt valued. I would 1000% go back
Danmer
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The hotel is definitely not a 4-star property—at best, I would rate it 3 stars. The rooms are full of mold, and there was a sensor on the ceiling flashing all night, making it difficult to sleep. This is the first all-inclusive hotel I've stayed at that does not keep the minibar stocked with water and soft drinks. If you request beverages through room service, you're told you're only allowed one water or one soda per person. The pool area is in very poor condition. The tiles around the pool are broken and deteriorating to the point that the pool cannot even be filled to its proper level. The kids' pool is dirty, has broken floor tiles, and the slide looks like it has never been properly cleaned. It even has missing screws, with some parts being held together using zip ties, which raises serious safety concerns. The food during the day is decent, but the dinner options are disappointing and of poor quality. The only positive aspect of this hotel is the staff. Every employee we interacted with was kind, professional, and genuinely tried their best to make our stay better. Unfortunately, management was nowhere to be found. Despite multiple issues, no manager ever came to speak with us. Instead, they repeatedly sent employees to handle situations that clearly required management's attention. Overall, this was the worst hotel experience I've ever had, and I would not recommend this property—especially to international travelers expecting the quality of a true 4-star.
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Vanessa
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was good, especially food room service. My only thing, is that our rooms air conditioning did not work regardless if the balcony doors were closed, and our lockbox was broken as well.
Hyemin
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Overall, good place to relaxing.
Number of reviews per page
20
40

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Bedroom 4 Emporio Cancun Optional All Inclusive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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