What do past guests say about Sevilla Palace Hotel?

Sevilla Palace Hotel is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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Sevilla Palace Hotel

Name: Sevilla Palace Hotel
Address: Avenida Paseo de La Reforma 105, Cuauhtémoc, Mexico City, Mexico, 06030, Avenida Paseo de La Reforma 105, Mexico City, 06030, Mexico
Rating: 9

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9.0

/10

Exceptional

3,728 reviews

What Guests Say About Their Stay

Kelly

10.0

/ 10

Wonderful hotel! Classy and well maintained; thoroughly enjoyed the views from the roof top pool area. Service was always prompt and English was an option for those of us that are Spanish novices. The only thing I would change is to have a refrigerator in the room, otherwise all good.

Luis A

10.0

/ 10

Amazing hotel very centric heated rooftop pool. A little outdated but very cool set up.

Eduardo

10.0

/ 10

As soon as we got off the car, everyone was very helpful. Excellent customer service, Pool was nice and hot tub needs a little help, jets aren't that strong but still very soothing. Our room was very spacious and attendants were very helpful. Rooms don't have any mini fridges so that was the only bad part, so we had to get ice for our little cooler. Ice was a bit scarce as we would have to go to different floors to acquire it. Location is very good as it is center to most of the museums we went and plenty of restaurants to pick from if you don't dine in the hotel.

In the Area

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Avenida Paseo de La Reforma 105, Cuauhtémoc, Mexico City, Mexico, 06030

Main Facilities

This accommodation offers:

Outdoor pool

Indoor pool

Poolside bar

Children pool

Laundry service

Parking

Luggage storage

Elevator

Rooftop terrace

Health club

Sevilla Palace Hotel is a hotel is located at Cuauhtémoc. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Sevilla Palace Hotel

Avenida Paseo de La Reforma 105, Cuauhtémoc, Mexico City, Mexico, 06030

Discover More Places

Discover More About Sevilla Palace Hotel

General
Near Monument to the Revolution

Location
With a stay at Sevilla Palace Hotel, you'll be centrally located in Mexico City, steps from Paseo de la Reforma and Senate of the Republic. This hotel is 0.5 mi (0.9 km) from National Museum of the Revolution and 0.9 mi (1.5 km) from Angel of Independence Monument.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Paseo de la Reforma - 0.1 km / 0.1 mi
Senate of the Republic - 0.1 km / 0.1 mi
Avenida Insurgentes - 0.4 km / 0.2 mi
Monument to the Revolution - 0.5 km / 0.3 mi
National Museum of the Revolution - 0.5 km / 0.3 mi
Reforma 222 - 0.8 km / 0.5 mi
Mercado de Artesanías La Cuidadela - 0.8 km / 0.5 mi
Teatro Metropólitan - 1.1 km / 0.7 mi
Alameda Central - 1.2 km / 0.7 mi
Glorieta de Insurgentes - 1.4 km / 0.9 mi
Arena México - 1.4 km / 0.9 mi
Angel of Independence Monument - 1.5 km / 0.9 mi
Madero Street - 1.9 km / 1.2 mi
Palacio de Bellas Artes - 1.9 km / 1.2 mi
Torre Latinoamericana - 1.9 km / 1.2 mi

The nearest airports are:
Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.) - 40.5 km / 25.1 mi
Toluca, Estado de Mexico (TLC-Toluca Intl.) - 59.7 km / 37.1 mi

Facilities
Don't miss out on the many recreational opportunities, including a health club, an outdoor pool, and an indoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Business Facilities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Mexico City? This hotel has 11 square feet (1 square meters) of space consisting of a conference center and 6 meeting rooms. Self parking (subject to charges) is available onsite.

Dining
Grab a bite to eat at one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.

Rooms
Stay in one of 413 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

All facilities in Sevilla Palace Hotel

Facility

Outdoor pool

Indoor pool

Poolside bar

Children pool

Swimming Pool

Fitness Center

Functional Hall

Common Space

Lobby

Family-friendly Facilities

Children pool

Transportation

Secure parking

Things to Do

Romantic proposal packages
Health club
Outdoor pool
Indoor pool

Food and Drinks

Poolside bar

Connectivity

Free WiFi

General

Banquet
Ballroom
Smoking area
Rooftop terrace
Parking

Accessibilty

Accessible bathroom
Accessible parking

Public Facilities

Parking
Safety deposit box
Coffee shop
Elevator

Hotel Services

Laundry service
Newspaper in lobby
Wedding service
Luggage storage
Porter
Multilingual staff
24-hour Receptionist
Concierge

Business Facilities

Business facilities
Conference center
Business facilities
Conference rooms

Nearby Facilities

Gift shop
Shops
Hair salon

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Sevilla Palace Hotel

Translate

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Pool access available from 8:00 AM to 10:00 AM.
Free in-room WiFi has a 2-device limit.
Contactless check-in and contactless check-out are available.

Check-in/Check-out Time

Check-in:

15:00 - 23:30

Check-out:

Before 12:00

Covered self parking fee: MXN 70.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets Not Allowed

Professional property host/manager, Contactless check-out is available, No cribs (infant beds) available, Contactless check-in is available

General Information

Popular Facilities
Check-In / Check-Out Time	From 15:00 - 23:30 - to 12:00
Available rooms at Sevilla Palace Hotel	413
Number of floors in Sevilla Palace Hotel	23
Another facilities in Sevilla Palace Hotel	Children pool, Secure parking, Romantic proposal packages, Health club, Outdoor pool

Frequently asked question in Sevilla Palace Hotel

What is normal check-in & check-out time at Sevilla Palace Hotel?

The standard check-in time at Sevilla Palace Hotel is starting from 15:00 - 23:30 while the latest check-out time is at Before 12:00

What is the star rating of Sevilla Palace Hotel?

Sevilla Palace Hotel is a 4.0-star hotel.

How many floors does Sevilla Palace Hotel have?

Sevilla Palace Hotel has 23 floors.

How many rooms are available at Sevilla Palace Hotel?

Sevilla Palace Hotel has 413 rooms in total.

Does Sevilla Palace Hotel provide parking?

Yes, Sevilla Palace Hotel provides parking. Please confirm details directly with the hotel.

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More Reviews from Other Guests in Sevilla Palace Hotel

Overall Ratings & Reviews Sevilla Palace Hotel

Other sources (3,728)

9.0

Exceptional

From 3,728 reviews

Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.0

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Traveler Reviews Sevilla Palace Hotel

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Top reviews

Hercilia Yvonne

with Partner

6.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

I stayed at the hotel for 1 week for business and small time for leisure. In this time I wanted to use the pool and was unable as the pool was working however it was under repair was water heater wasn't working so water was super cold. Their two restaurants only one is really open the other is limited time open only and closes at 4pm which you can't even enjoy for dinner. The room and hotel over all was maintain clean, however room AC kept turning off don't know why, there was a major leak in the room above and seems overnight we had some water come through as when I got up shower looked like it had been used, it was informed to them. The most troublesome action was a card was left for consumption to charge to the room and at check out was asked to fill out a form with full CC information, the hotel charge was done for the consumption and right after that I had my card was used in various locations. This card was used only here and just for this purpose while on my trip so i don't understand how this happened, yet no proof.... All i say is be careful and be aware of where to fill out forms with CC information.

Luis Alberto

with Partner

6.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

buen y bonito hotel lastima del personal en especifico de un chico en recepcion que es muy discriminante dependiendo de las apariencia del huesped y la recamarista que paso una vez muy temprano para realizar limpieza a la cual se le solicito tiempo para poder permitirle hacerlo y ya despues se presento muy tarde casi para acabar la tarde

Neil Hyer

Family

8.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Nos hemos alojado aquí varias veces. En general estamos contentos.

Hilda

6.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Excellent location. Lobby is nice and my room was dark and just okay for my short stay. I would not like it for a week long vacation. Restaurant was dull I only had a drink and did not like having to listen to English music. I'm in Mexico why not Spanish music?

Kelly

Friends and family Family

10.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Gonzalo

Friends and family Family

10.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Excelente opción en un lugar estratégico cerca de todo

Miguel

Family

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Todo limpio. La TV no es moderna no tiene para ponerle Netflix

Juan carlos

Friends and family Family

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Super hotel muy bueno todo genre super hamable

Elena

with Friends

6.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Mi queja es que en toda mi vida que he tenido la oportunidad de viajar y quedarme en diferentes hoteles nunca me habia pasado esto..se ponen a aspirar el restaurante en la madrugada a las 3 de la mañana y no dejan dormir..es un ruidaso que se escucha en todo el hotel ..Se supone que uno va de vacaciones a relajarte y tener un buen descanzo pues no es asi, en este hotel..Aparte el agua de la regadera se estanca y la del lavamanos tambien ..me quede 8 dias y no volvere a escojer este hotel jamas

Lucio

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Es trato muy buen servicio

Luis A

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Amazing hotel very centric heated rooftop pool. A little outdated but very cool set up.

Ana Karla

8.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Las llaves del baño gotean si no se cierran fuerte.

Nalleli

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Exc

Carolina

6.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

My reservation was for a junior suite. I arrived early to the property and asked if my room was ready or if I could do an early check-in. They right away said no, that was not an option. I came back at 3 and my room still not ready. They took another 15 mins to find me a room. It was a nice room they gave me with a view, but I immediately encountered the following issues, the room was dirty, tables bathroom, carpet, not pleasant at all. The appearance of the room was very dated... the windows are old and need to be cleaned or re-tinted as it ruins the view you're supposed to have. There was a coffee maker in the room, but there was no coffee bags, etc. Under the sink, there was an active water leak every time we washed our hands or took a shower. The bathroom does not have a stand alone shower, you must stand in the very slippery tub and there was no vent. Every time I took a shower the room was full of steam. I liked the central location of the property, but they do need to do a major renovation to the rooms.

Jeryld

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Great location.

Joel

4.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

No se como puede gustarle a alguien este hotel en otro tiempo tuvo que ser impresionante pero el tiempo ha pasado sin que hayan hecho alguna reformas o mantenimiento. Las habitaciones son oscuras y las camas y almohadas son de mala calidad Los baños son pesimos el desague es muy lento. los pasillos son largo y feos con una alfombra que parece que tiene 40 años por eso que para mi la calidad del hotel no justifica el precio Relación calidad-precio muy baja. Rente 4 noches y cuando entre quería salir al mismo tiempo me quede solo una noche les pedi que me devolvieran las noches restantes y nunca lo hicieron

Michael

with Children

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Very friendly staff.

Eduardo

10.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Omar Gilberto

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Every time I’ve stayed here it’s been excellent. But this last time on July19-20, 2026 they went over the top. I forgot my wallet with my DL and CC, next day we called and asked about it and they had them in a safe place, I went to pick them up the following day and everything was there. Couldn’t ask for more than that. All the staff is GREAT!!! My next trip in CDMX, this will be the stay for sure.

Juan José

with Partner

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

El personal fue muy atento, el hotel está muy bien ubicado. Encontramos un camión que nos llevó directo del aeropuerto a la estación Amajac que está a unos metros del hotel, lo cual es muy conveniente. La ubicación es excelente, hay tiendas de conveniencia a unos pasos y conexiones a medios de transporte. Llegamos tres horas antes de la hora de check-in y nos resguardaron las maletas sin ningún problema. El segundo día tuvimos un pequeño percance con las llaves de la habitación, que se desactivaron, pero muy amablemente nos resolvieron sin contratiempos. El checkout a la 1 pm fue muy conveniente para no salir tan apresurados. Definitivamente me volvería a hospedar en este hotel.

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