Monument Hotel

All was good overall. We booked three rooms, but in one of them the TV kept restarting by itself constantly. In the end, we had to sleep with the TV on because it wouldn’t stop rebooting.

Rooms were spotlessly clean , plenty of space , and the bed was so comfortable!! We even got some vouchers for free drinks in the bar as r rooms wernt ready the staff where very helpful

15 minute walk from station . Hotel had reception from 10am until 11pm. Lots of restaurants around. Hotel provided us with a dinks voucher for the Eve restaurant next door. Check in easy

Everything was so perfect.

Very clean comfortable room with efficient air conditioning, overlooking Tsar Peter statue.

Lovely hotel, great location. Nice and clean.. heating and aircon, nice big hot shower.. great value restaurants, close to really good supermarket.. nothing negative to say .. would absolutely recommend and stay again.

Decent

The room had small fly’s, there was rubbish under the bed from the previous people which the cleaner didn’t bother to check which brought all the flys in the room. On the second day she didn’t bother to clean the shower and left the towels on the floor, also we booked in 3 adult and a child age 8. when we went in the room there was a cot bed made up, which I had to take down.

The bathroom and the room were dirty, there was no toilet paper. The service was terrible.

Close to transport, plenty of shops nearby and well located for dining options.

Staff was extremely responsive and helpful. Room was cozy.

Regrettably, the experience was far below what is expected from a 4-star establishment, On the first night, the television in our room was not working. While this was an inconvenience, we accepted the offer to be upgraded to a suite on the second night. However, things deteriorated further when we discovered live bed bugs in the upgraded suite. This is absolutely unacceptable and a serious health concern. We have clear video evidence of the bed bugs, captured on three separate occasions during our stay. The presence of bed bugs in any hotel room—let alone in a suite of a 4-star hotel—is appalling and unhygienic, and it made the remainder of our visit deeply uncomfortable. While we appreciate the effort of the staff member who assisted us during this ordeal—who was professional and helpful—the overall experience was completely unacceptable. We were offered free drinks on the house, but let us be clear: this is not an appropriate form of compensation for sleeping in unsanitary, unsafe conditions. The issues we encountered go far beyond what a few complimentary beverages can remedy. This is not a minor inconvenience; it is a public health concern.

Reservation Cancellation I recently encountered a frustrating situation with Monument Hotel. I had a reservation confirmed for August 2, but just a few hours before my arrival, I received a cancellation notice without any clear explanation. This last-minute change left me scrambling for alternative accommodations, which is not what I expected when booking with a reputable hotel. The lack of communication and consideration for my plans was disappointing. I would have appreciated a timely notification and perhaps assistance in finding another room nearby. Unfortunately, this experience has tarnished my impression of the hotel, and I cannot recommend it based on this incident. Hopefully, they can improve their communication and customer service in the future.

Great hotel for staying in the Amsterdam area with modern facilities and a perfect location

Good location!

The room was “ok”. Loved the shower room and that it is separate from the toilet. But the room overall lacked a vibe. The staff were nice but kind of dismissive. They are working the restaurant in addition the front desk so the check in was kind of rushed. The walk to the train wasn’t too bad. I did prefer staying outside of the center of Amsterdam as it was a bit chill. I didn’t know our room would be right over the restaurant so the noise level was pretty loud until late evenings.

Nice to be able to get dinner and drinks, then walk upstairs to hotel room.

Comfortable,clean ,good location, near bus stop. Unusual layout of room

Lovely team and responsive. Beautiful space. Quaint interiors and nice surroundings. The aircon didn’t work strongly and windows didn’t open, which made it very hot. Very noisy at night but great location.

the room was pretty gut