Monument Hotel

The bathroom and the room were dirty, there was no toilet paper. The service was terrible.

Close to transport, plenty of shops nearby and well located for dining options.

Staff was extremely responsive and helpful. Room was cozy.

Regrettably, the experience was far below what is expected from a 4-star establishment, On the first night, the television in our room was not working. While this was an inconvenience, we accepted the offer to be upgraded to a suite on the second night. However, things deteriorated further when we discovered live bed bugs in the upgraded suite. This is absolutely unacceptable and a serious health concern. We have clear video evidence of the bed bugs, captured on three separate occasions during our stay. The presence of bed bugs in any hotel room—let alone in a suite of a 4-star hotel—is appalling and unhygienic, and it made the remainder of our visit deeply uncomfortable. While we appreciate the effort of the staff member who assisted us during this ordeal—who was professional and helpful—the overall experience was completely unacceptable. We were offered free drinks on the house, but let us be clear: this is not an appropriate form of compensation for sleeping in unsanitary, unsafe conditions. The issues we encountered go far beyond what a few complimentary beverages can remedy. This is not a minor inconvenience; it is a public health concern.

Reservation Cancellation I recently encountered a frustrating situation with Monument Hotel. I had a reservation confirmed for August 2, but just a few hours before my arrival, I received a cancellation notice without any clear explanation. This last-minute change left me scrambling for alternative accommodations, which is not what I expected when booking with a reputable hotel. The lack of communication and consideration for my plans was disappointing. I would have appreciated a timely notification and perhaps assistance in finding another room nearby. Unfortunately, this experience has tarnished my impression of the hotel, and I cannot recommend it based on this incident. Hopefully, they can improve their communication and customer service in the future.

Great hotel for staying in the Amsterdam area with modern facilities and a perfect location

Good location!

The room was “ok”. Loved the shower room and that it is separate from the toilet. But the room overall lacked a vibe. The staff were nice but kind of dismissive. They are working the restaurant in addition the front desk so the check in was kind of rushed. The walk to the train wasn’t too bad. I did prefer staying outside of the center of Amsterdam as it was a bit chill. I didn’t know our room would be right over the restaurant so the noise level was pretty loud until late evenings.

Nice to be able to get dinner and drinks, then walk upstairs to hotel room.

Comfortable,clean ,good location, near bus stop. Unusual layout of room

Lovely team and responsive. Beautiful space. Quaint interiors and nice surroundings. The aircon didn’t work strongly and windows didn’t open, which made it very hot. Very noisy at night but great location.

the room was pretty gut

Very good hotel, in good area and very helpful staff

Nice hotel, would recommend for the price. A little far out from Amsterdam and reception not permanently manned hence not full marks. But still very good.

Nice room

If you've looking for a hotel that is centrally located, with a busy square around it, then this hotel works. But we didn’t like the fact we were kept awake by noise from the hotel's own bar and the square until at least 3am, even though we were in a room at the back of the hotel. Also, we stayed 3 nights and never had our room cleaned or towels changed during our stay. Nonetheless, the staff were friendly, it felt safe and it was only a 10 minute walk to the station.

Good value for money, well located just outside of Amsterdam and the room was really nice

The hotel is situated next to the bars. I could not sleep the two nights I was there. When I sent an email to complain they recompensed my claims with: “we apologize”. To what I answer: thank you for apologising but that doesn’t help me with the two nights that I didn’t sleep after paying an exaggerated amount of money to what I thought was a decent hotel. Very unhappy with the experience.

Really enjoyed our stay here. Staff very friendly, Room was great with very comfortable bed. Our stay was around kings day which we wasnt aware of when we booked but was informed via email after we booked informing us, we wasnt sure what to expect as we didnt know anything about kings day as we are british. It was very noisey on our first night as was partying going on right out side our window but the earplugs that was provided sort of did help and we still manged to get some sleep that night. But We made the most of kings day and got into the spirt of things so we didnt mind at all. Was great to expericence it and will deffinatly come to Amsterdam again and would stay in this hotel and location again also. All in all was a great stay! .

Love this hotel the staff was super nice and the room was perfect and super clean! Love love the hotel area and would come back.