Roxas Blvd Ermita Studio US Embassy Mla

Found some cockroaches in the bathroom and rooms. Staff were friendly. Conveniently located. Good view.

Towels are in terrible shape, bring your own. Bedsheets looked like they were used by previous tenants. There are cockroaches in this property, I will not book again. It’s cheap but I’ve stayed at a cheaper hotel near this property and one in Makati that are much better.

The place is really good. But the room is lack of kitchentools like plates and cookware. A bit clean but the towels is a bad smell and have a cockroach. Hopefully you improve this. The staffs really good and easy to access. The pool is good to especially for the children can't getting bored while stay. The wifi is good too. I'm happy to stay too.

Staff are friendly. But the room needs to some cleaning because of the cockroach. A spray maybe

nice

Not good

Excellent accommodation

Clean room, close to us embassy and st lukes

Very well

Excellent

Do yourself a great favor and book elsewhere. Check in time is 2:00 PM according to their website. We arrived at 2:00 PM and were told the room is not ready so go to the 8.th floor waiting area. It looked like a bus terminal full of people who also were told to wait. We got to our room after 4pm over two hours late. The staff were rude and incompetent. As for the room there were roaches everywhere, there was no hot water but even worse there were exposed wires that were hot. ( I’m an electrician) I shut off the breaker because someone could be electrocuted. I asked hotels.com to intervene but management would not answer the phone. The gentleman from hotels. Com asked me to go down to the front desk and ask them to answer the phone. I encountered the rudest most inept guy, I asked him to answer the phone because hotels.com was trying to call but he was clueless and kept telling me this is a condo. I heard the phone ringing and he ignored it. I have never written a bad review before but I wish i had been warned, The pool was closed and one look and it was easy to see why it was filthy. I can go on and on but do yourself a favor there are lots of good condos and hotels in Manila. Choose someplace else

Check in time was 2:00 PM we arrived on time and instead of giving us a room key they sent us to a waiting area on the 8th floor. It was like a bus terminal there were so many people waiting. We finally got to our room at 4;00 PM. It too was disgusting. No hot water, roaches everywhere the staff was rude and unresponsive. Don’t believe thier pictures and do your self a favor and stay elsewhere. The front desk refused to give me the number for the property manager. The water heater in the shower not only didn’t work it had exposed wires which potentially can cause serious safety issues. I don’t like to write negative reviews but I don’t want anyone to have to experience such a neglected building and rude incompetent staff. I will say the cleaning staff were very nice and prompt but they are not pest control, plumbers or electricians.

Room needs more lighting , stronger wifi , toiletries for shampoo /comdituiner

The check in process was quite unsatisfactory. We showed up to check in after 2pm, per the rules, but the room was not ready. We were told to wait but were not given an estimated time for when the room would be ready. We waited 90 minutes. Also, only 2 of the 4 elevators were operational, which meant long waits and full elevators. Front staff on the first floor were very friendly and professional

My girl stayed here. This was her third time staying here. She will be back for a fourth time. It's very close to the Embassy. Friendly stuff

We were there for an appointment at US Immigration interview.

The hotel made my stay stress free and I thank them all for their hospitality.

Some Employees are kinda disrespect i made a reservation for my family and they’re not able to checked in few minutes before the time check-in, the place is good only the employees need to learn some manners! Not good for tourist

Have. Cockroaches

Very conveniently located to the Embassy within walking distance. Hotel is very clean and friendly staff