Novotel Madrid Center

Pool and quiet rooms are excellent

Great place.

Hotel overall was nice. Customer Service great. Rooms and bathroom nice size

All in the hotel is very good, service, food, details.

We loved our stay, the staff, and the location.

The hotel is clean, nice and well maintained but please beware that the underground parking only accept very small vehicles. We didn’t see the sign before entering the garage and our car barely made it in and we scratched it pretty badly to be able to pass in the very narrow spiral entryway. A bigger warning BEFORE entering the garage would have been appreciated!

good location with helpful staff and good breakfast

Good location away from crowds but noisy outside with traffic. Friendly stuff constantly cleaning but was too busy to be able to keep it super keep. Given the amount of people, it was well cleaned overall.

Excelente opción, muy buena ubicación y estaciones de metro -bus muy cerca. Desayuno excelente!

Limpio bien ubicado personal muy amable

The rooms are not that clean No amenities Poor service Staff unfriendly and unhelpful We had a very disappointing incident and the manager failed to solve it and kept saying he will investigate and we left and he never got back to us Would never come back nor recommend it

Good location especially you are driving. Excellent restaurant which is open for 24 hrs.

The only bumm I’m was the parking , very tight and only for experienced driver , you have to drive at least to the 2nd floor under ground in a loop so narrow it needs manœuvre

The toiletries were very limited, and the water wasn't changed daily, even though the rate was daily. There was a note saying we had to request it, but that seemed like a major inconvenience for guests. There were three of us, and one day they only left us two towels.

Staff very helpful hotel has everything you need for a weekend break . Beds comfortable and decent size bathroom . Location ok just a little out of the centre

Mi estadía en el Novotel fue una experiencia muy agradable. La ubicación del hotel es excelente, con fácil acceso al transporte público y a los principales lugares de interés de Madrid. Las instalaciones estaban muy limpias, la habitación era cómoda y el personal fue siempre amable y profesional. Durante mi estancia tuve un inconveniente con el aire acondicionado de la habitación. Sin embargo, quiero destacar la rapidez y la atención con la que el equipo del hotel respondió al problema. Se preocuparon por encontrar una solución y en todo momento me hicieron sentir atendido y valorado como huésped. El desayuno fue muy bueno, con una gran variedad de opciones, y el ambiente del hotel fue tranquilo y agradable durante toda la estancia. A pesar del inconveniente con el aire acondicionado, la excelente atención al cliente hizo la diferencia. Sin duda volvería a hospedarme en este hotel y lo recomendaría a quienes visiten Madrid.

Very good hotel and very well located and clean, the only problem is the elevator is too slow and old

All very good

We really enjoyed our stay here! It was close to the metro (public transportation) stations, had good amenities, pleasant and attentive staff, very comfortable and clean. The breakfast was wonderful and dinner/restaurant/bar area was nice to have after a long day of exploring Madrid/other areas of Spain. I would Highly recommend!

Very nice breakfast buffet