Ruby CLAIRE HOTEL GENEVA by IHG

Good location. Excellent breakfast - great range of high quality fresh foods. Restaurant and bar area great. Lovely staff. Rooms a bit basic and not keen on the shower and toilet cubicles. Depends what you want from a city hotel. We were not in the room a lot so the other strong points made it a good stay for us.

A little difficult to find. he aircon didn'd seem to work correctly resulting in us leaving the windows open at night. The room was clean & bright - very welcoming.

Everything was perfect! Thanks to Carla who helped us! A very professional woman! Also nice and kind.

Fantastic hotel! Staff were very friendly throughout the trip, check in and out very easy & quick. Drinks in the bar were fantastic, the hotel was spotless clean, possibly the best shower I've ever used. Loved our stay here! Would recommend, and would definitely stay here again, or another hotel in the chain.

Room too warm but apart from that all good

An amazing experience, specially that I’ve met Carla which was a great person , polite, professional and kind! Thank you so much!

Everything was excellent Location 5*

Super cool spot. What a find! Staff were amazing and helped with chargers, directions, recommendations etc.

Very friendly staff. Room small but functional and very clean. Location is superb right in the middle of Geneva.

Nice reception. Great location

Rooms are really dark and cramped, and I had no actual daylight coming through. Top floor bar was great and location amazing - once you realise it’s inside the shopping centre!

Staff super helpful

Room clean nice location

This is a nice hotel with a cool vibe. Located through a short passage in a mall-type location, check-in is on the 7th (top) floor. Right from the start when you check in with its automated keypad system (don’t worry, the attendant will assist) and the decor, you’ll understand the fun, modern vibe. The signage is all fun and invites you to smile at the descriptions they use. The rooms are on the smaller side but are sharp and pretty well appointed. The shower is a little unusual because it’s a glass box near the center of the room and accessed through the WC. So, if you want more privacy in case you’re traveling with someone you aren’t comfortable seeing naked, I’d say ask if all the rooms are like that. There are no minibars or even small refrigerators, but the staff offered to store whatever I wanted in their coolers behind the front desk. Following the vibe, they have a Marshall guitar amplifier in every room, and I suppose can lend you a guitar like at Hard Rock hotels. Uniquely, the bar/restaurant with a very limited food offering (pizza, salads, charcuterie), is open 24/7. If you want food in your room, there is no room service so you must pay at the bar and take it to your room yourself. Every one of the staff I encountered could not have been more pleasant or willing to help. Perhaps a way to describe this hotel brand is W Hotels meets Hard Rock Hotels. I would definitely return when visiting Geneva or if I found another Ruby Claire Hotel in another city.

Excellent location, everyone is so helpful and the bar has a great vibe!

Breakfast was lovely just wouldve liked a few hit meats even some mushrooms. I do think it was abit expensive but everyone thinks differently.

clean room and staff was very friendly! breakfast buffet was awesome

Such a disappointing experience at this hotel which does not deserve its 4 star rating or price tag. They talk a lot about their “lean luxury philosophy” which is marketing talk for cost cutting and stripping back amenities to the detriment of their guests. There is nothing “luxurious” about arriving late at night to be greeted by an I-pad to complete a ridiculously long check in process that takes far more time and effort to complete than a normal check in. There was a member of staff present but they gave me no welcome and told me nothing about the hotel, breakfast, local area etc. I had questions about my booking which I didn't get to ask as the receptionist went to serve drinks instead. Self-check in is not “more streamlined” or more convenient, it’s a pain in the ass and only exists to save the hotel money. It created a terrible first impression of the hotel and immediately sent the message that they don't care about their guests. The “lean luxury” continues in the rooms where there is no fridge, no proper desk, no phone for contacting reception, thin cheap feeling towels and pillows and no tea, coffee or water. These can be accessed in the galleys-again at more inconvenience to the guest. The decor in the room is cheap and tacky and more like a 2 star hotel than 4. This is the kind of hotel more concerned with vibes and “feel” than decent customer service or amenities. Maybe drop the useless guitar amp in the rooms and concentrate on basic service & amenities.

Everything was fine.

Clean comfortable room. Quirky floor plan and basic included services (tea and soluble coffee in a galley per floor). Bar is great, but food options are a bit minimal. Breakfast is good but very expensive (as everything in Geneva?).