Apartment in Trúc Bạch Ward

No make-up room service unless told. Cleanliness is not up to our satisfactory level and air-conditioning is not working well. Reception not well-verse in English at all and they only know 2 words, i.e. ok and no. But they are quite friendly with the guest. Communication level is almost zero. Nothing special around the area and no halal food in the area too. I am unable to shop around and I have to use Grab taxi to go to another areas for shopping. This will be my last visit to this hotel. Thank you.

I will stay here again when I am in Hanoi. The staffs are friendly, the room was super clean, and very comfortable.

I was transferred to another hotel called-subsidiary of Rever home (50 m far away) and the facilities there were terrible. Air condiniting was not working at the first place, toilet smelled and not soundproofed. This was not kind of experienced I wanted.

I was satisfied staying here. It felts like home. Just one thing, there was no receptionist there so that I had to call phone when needing something.

Staffs new their stuff. Very great location, and the room is super spacious. Need fixing in the water pipe section. Not the cleanest hotel stay but it 's clean enough for Vietnam 's standard. I've been to other hotels in Vietnam, this one is good. They also have a great rooftop bar and the staffs there are very friendly. Kudos!

friendly staff comfortable spacious room

Please change pillow cover before guest check in. I had used towel to cover pillow.

Everything is perfect in the hotel but there are roosters outside, so I woke up at 4-5 a. M. And couldn't sleep anymore.

Smile hotel, I like it. so good