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Pan Pacific Hanoi

Hotels
Finding rooms for you...
8.7
Very Good
1,060 reviews

What Guests Say About Their Stay

Maya M.

10.0
/ 10
I will stay here again when I am in Hanoi. The staffs are friendly, the room was super clean, and very comfortable.

D***A

10.0
/ 10
Nice location, good view to the river, classic fancy room, great selections of breakfast, friendly staff, nice rooftop bar for evening scenic view, etc.

Nguyen T.

9.7
/ 10
Warm water swimming pool very nice luxury hotel
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Consuelo

10.0
/ 10
The service from the door to room to checkout was impeccable. The staff were kind and efficient. We were offered an amazing upgrade based on availability and our stay and will definitely be coming back.

Ian

10.0
/ 10
Really enjoyed our stay here. The hotel is beautiful, the breakfast was fantastic, the staff very friendly, and the room was quiet, comfortable, and well-stocked with everything you might need. Even had a beautiful view. The pool is nice (covered to keep you out of the sun if needed) and the gym is very large and well-equipped. A short walk to the lake and many amenities and restaurants close by. A very short cab ride to the French district. I've stayed in Hanoi many times and much prefer this area to the French district, which as mentioned is an easy quick trip if you want to visit it. Would highly recommend this hotel to anyone staying in Hanoi. Numerous tour busses come by in the mornings to pick up guests and although I did not do any tours it looks like you can go anywhere right from the hotel front door (Ha Long Bay day trips, etc). Would definitely stay here again.
In the Area
See Map
1 Thanh Nien, Truc Bach, Ba Dinh, Hanoi, Vietnam, 100000

Main Facilities

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This accommodation offers:
Indoor pool
Swimming pool
Laundry service
Parking
Airport transfer
Restaurant
Luggage storage
Elevator
Pan Pacific Hanoi is a 5-star hotels that has been welcoming guests since 1999. The accommodation went through a renovation in 2016. Pan Pacific Hanoi is part of Pan Pacific Hotels & Resorts under Pan Pacific. There are 272 rooms spread across 20 floors.
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What's around Pan Pacific Hanoi

1 Thanh Nien, Truc Bach, Ba Dinh, Hanoi, Vietnam, 100000
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Discover More About Pan Pacific Hanoi

General Information

Pan Pacific Hanoi is a 5-star hotels that has been welcoming guests since 1999. The accommodation went through a renovation in 2016. Pan Pacific Hanoi is part of Pan Pacific Hotels & Resorts under Pan Pacific. There are 272 rooms spread across 20 floors.

Location

Located at 1 Thanh Nien in Ba Dinh District, Vietnam. Those looking to explore will find Vườn Hoa Nghệ Thuật Nhật Tân, Thien Nien Temple, and Bãi Đá Sông Hồng nearby.

Facilities & Amenities

Pan Pacific Hanoi has Indoor pool, Swimming pool, Laundry service, Parking, Airport transfer, and more.

Business Facilities

For guests traveling for work, Pan Pacific Hanoi has Meeting facilities available on-site.

Contact

Email: ly.kieu@panpacific.com
Phone number: +842438238888

All facilities in Pan Pacific Hanoi

Facility

  • Indoor pool
  • Swimming pool
Others Pan Pacific Hanoi
Others

Nearby Facilities

  • ATM/Bank

Public Facilities

  • Room service
  • Coffee/Tea in common areas
  • Restaurant
  • Elevator
  • Safety deposit box

Connectivity

  • Wi-Fi
  • Wi-Fi in public areas

Activity & Leisure

  • Massage
  • Indoor pool
  • Spa

Accommodation Facilities

  • Family room
  • Car park

Guest Services

  • Luggage storage
  • Laundry Service
  • Tours
  • 24-hour front desk

Transportation

  • Airport transfer

Business Facilities

  • Meeting facilities

Shuttle Service

  • Transfer service

Accommodation Policy & General Information in Pan Pacific Hanoi

Check-in/Check-out Time

Check-in time: 14:00
Check-out time: 12:00

General Check-in Instructions

General Check-in Instructions (English Only)
Children Policy: Children from 06 to under 12 years old can share a paid room with parents utilizing the existing bed, surcharge for breakfast, pay directly at hotel upon check in. Complimentary for children from 0 - 5 years old. Child from 12 years old consider as adult surcharge for extra bed. Extra bed is applied for Deluxe King, Premier Lake View, Pacific Club King và Suites only.

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General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Pan Pacific Hanoi
272
Number of floors in Pan Pacific Hanoi
20
Another facilities in Pan Pacific Hanoi
ATM/Bank, Room service, Coffee/Tea in common areas, Restaurant, Elevator

Frequently asked question in Pan Pacific Hanoi

What is normal check-in & check-out time at Pan Pacific Hanoi?
The standard check-in time at Pan Pacific Hanoi is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Pan Pacific Hanoi?
Pan Pacific Hanoi is a 5.0-star hotel.
How many floors does Pan Pacific Hanoi have?
Pan Pacific Hanoi has 20 floors.
How many rooms are available at Pan Pacific Hanoi?
Pan Pacific Hanoi has 272 rooms in total.
Does Pan Pacific Hanoi have a swimming pool?
Yes, a swimming pool is available at Pan Pacific Hanoi.
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More Reviews from Other Guests in Pan Pacific Hanoi

Overall Ratings & Reviews Pan Pacific Hanoi

Traveloka (67)
Other sources (993)
8.8
Very Good
From 993 reviews
Cleanliness

9.0

Room Comfort

8.8

Location

8.0

Service and Facilites

9.2

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Traveler Reviews Pan Pacific Hanoi

Number of reviews per page
20
40
Top reviews
iqbal
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room was clean but quite small Staff were very good Breakfast was superb.
Consuelo
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The service from the door to room to checkout was impeccable. The staff were kind and efficient. We were offered an amazing upgrade based on availability and our stay and will definitely be coming back.
Nhy
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great
ANDREW
icon-
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Staff is friendly and accommodating. Rooms are looking a bit dated— the artwork and carpet look like 1980’s-90’s. I booked a premier lake view with King bed, but the bed size was closer to a queen. Pillows and bedding were not of high quality. Air conditioning blew air but it was not chilling properly, even after engineers checked it. It has gotten to be an older building that needs some TLC in the rooms.
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shawn
icon-Business
Business
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The property is pretty old. Some of the things in the room are not working properly like electric outlets.
Thuc
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good
Sushanta Kumar
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Goog
THI NGUYET
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Very comfortable and Excellent service
Ian
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Really enjoyed our stay here. The hotel is beautiful, the breakfast was fantastic, the staff very friendly, and the room was quiet, comfortable, and well-stocked with everything you might need. Even had a beautiful view. The pool is nice (covered to keep you out of the sun if needed) and the gym is very large and well-equipped. A short walk to the lake and many amenities and restaurants close by. A very short cab ride to the French district. I've stayed in Hanoi many times and much prefer this area to the French district, which as mentioned is an easy quick trip if you want to visit it. Would highly recommend this hotel to anyone staying in Hanoi. Numerous tour busses come by in the mornings to pick up guests and although I did not do any tours it looks like you can go anywhere right from the hotel front door (Ha Long Bay day trips, etc). Would definitely stay here again.
Read More
Mary Jo
icon-with Partner
with Partner
6.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Stayed here one night after trip to Halong Bay and have to say staff was wonderful and attentive. However the conditions of the hotel left little to be desired. The lobby was welcoming with fresh scents, but as soon as we went to our room on the 7th floor we were overwhelmed with old musty smell of mold and old smoke scent which continued in our room. The smell was almost unbearable. The room was very spacious and was even provided extra towels. Also shower had great water pressure. The room would have been better if the old carpet did not feel so grimy. Had to wear slippers entire time because did not want to touch carpet. Also not a whole lot within walking distance after staying in old quarters. Overall I would expect higher quality for the price.
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Cathy
icon-with Friends
with Friends
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Excellent hotel. A short cheap cab ride to everywhere you want to go and welcome peace and quiet upon return.
Richard
icon-with Partner
with Partner
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

All good
Susie
icon-with Children
with Children
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

We loved our stay here. We had issues with our first room, and the staff was so helpful. They did everything they could to make our stay better and eventually moved us to another room. And the rooftop sky bar was amazing! Best views in the city! Highly recommend!
Murray
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Older hotel.
Barbara
8.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

This is an older hotel and can use a tune up. Staff were great. Carpet in our room were soiled. Bathroom shower leaked and as a result the floor was covered with water when we stepped out. Location is good. Easy walking to the old quarter.
Brian
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

good
Ramanand
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Excellent service. Had few issues at the start but the manager handled it so professionally.
Ashish
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Great Hotel with
Hua
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

excellent
Ian
icon-Business
Business
6.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

Property is quite dated.
Number of reviews per page
20
40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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