We have been receiving an unprecedented number of refund requests during this pandemic. Therefore, both Traveloka and the airlines require longer time than normal to process your refund. We deeply apologize for any inconvenience it may cause and kindly ask for your patience during this time.

However, we can assure you that we are continuously coordinating with the airlines to get every last update of your refund request. We also continue assisting our airline partners to complete and properly solve your refund request.