Riviera Mackay

Service Apartment
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9.2
/10
Exceptional
461 reviews

What Guests Say About Their Stay

Trinity

10.0
/ 10
The photos show a pool area suggesting that it has its own swimming pool, but it is near the local pool in town.

Clive

10.0
/ 10
Check in was seamless, the apartment clean and in good condition. We like the location, close to everything

Clive

10.0
/ 10
Good location, we liked the size and layout of the apartment, it also had a good sized balcony overlooking the river
In the Area
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5 - 7 Nelson St, Mackay, Queensland, Australia, 4740

Main Facilities

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Parking
WiFi
Elevator
Riviera Mackay is a accommodation is located at Mackay.
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What's around Riviera Mackay

5 - 7 Nelson St, Mackay, Queensland, Australia, 4740
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General


In Mackay (City Centre)

Location


A stay at Riviera Mackay places you in the heart of Mackay, steps from Bluewater Lagoon and 3 minutes by foot from Caneland Central. This aparthotel is 0.4 mi (0.7 km) from Jubilee Park and 0.6 mi (0.9 km) from Mackay Enertainment and Convention Centre.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Bluewater Lagoon - 0.2 km / 0.1 mi
Caneland Central - 0.2 km / 0.1 mi
Artspace Mackay - 0.7 km / 0.4 mi
Jubilee Park - 0.7 km / 0.4 mi
Mackay Enertainment and Convention Centre - 1 km / 0.6 mi
Ken Burgess Orchid House - 2.1 km / 1.3 mi
Harrup Park - 2.8 km / 1.7 mi
Great Barrier Reef Arena - 2.9 km / 1.8 mi
Pioneer Valley - 3.4 km / 2.1 mi
Mackay Basketball Stadium - 3.4 km / 2.1 mi
BB Print Stadium - 3.5 km / 2.2 mi
Mackay Base Hospital - 3.7 km / 2.3 mi
Mackay Regional Botanical Gardens - 3.8 km / 2.3 mi
Town Beach - 3.9 km / 2.4 mi
Mackay Regional Botanic Gardens - 4.3 km / 2.7 mi

The preferred airport for Riviera Mackay is Mackay, QLD (MKY) - 5.9 km / 3.7 mi

Facilities


Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services.

Business Facilities


Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Self parking (subject to charges) is available onsite.

Rooms


Make yourself at home in one of the 28 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private furnished balconies. 42-inch LED televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, and housekeeping is provided once per stay.

All facilities in Riviera Mackay

Entertainment Facility Riviera Mackay
Entertainment Facility
Fitness Center Riviera Mackay
Fitness Center
Common Space Riviera Mackay
Common Space
Lobby Riviera Mackay
Lobby
Accommodation Services Riviera Mackay
Accommodation Services

General

  • Parking
  • Terrace
  • Rooftop terrace

Public Facilities

  • Parking
  • Smoke-free area
  • Elevator

Hotel Services

  • Laundry service
  • Luggage storage
  • Concierge

Things to Do

  • Barbecue

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Riviera Mackay

Important Note
  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 10:00

  • Uncovered self parking fee: AUD 7 per day
  • Uncovered extended parking fee: AUD 7 per day
  • Early check-in fee: AUD 50.00 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.9 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Allowed

Professional property host/manager, Contactless check-out is available, No rollaway/extra beds available, Property uses a professional cleaning service, Events/parties not allowed, Parking height restrictions apply, Contactless check-in is available, Guest will receive an email before arrival 48 hours, Guests will receive an email with special check-in instructions

General Information

Popular Facilities
Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 10:00
Available rooms at Riviera Mackay
28
Number of floors in Riviera Mackay
11
Another facilities in Riviera Mackay
Terrace, Rooftop terrace, Smoke-free area, Laundry service, Luggage storage

Frequently asked question in Riviera Mackay

What are available facilities at Riviera Mackay?
There are top facilites at Riviera Mackay such as Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Riviera Mackay?
The standard check-in time at Riviera Mackay is starting from From 14:00 while the latest check-out time is at Before 10:00
What is the star rating of Riviera Mackay?
Riviera Mackay is a 4.0-star hotel.
How many floors does Riviera Mackay have?
Riviera Mackay has 11 floors.
How many rooms are available at Riviera Mackay?
Riviera Mackay has 28 rooms in total.
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More Reviews from Other Guests in Riviera Mackay

9.2
Exceptional
From 461 reviews
Cleanliness

9.4

Room Comfort

9.4

Location

9.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Riviera Mackay

Number of reviews per page
20
40
Top reviews
tony
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Recommend extra keys for guests who have more than one person in their group. Room was clean but furniture, walls , bathrooms all dated
Petrea
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great apartment, Weird smell. Customer service not up to scratch
Trinity
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The photos show a pool area suggesting that it has its own swimming pool, but it is near the local pool in town.
Kellee
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Close to the lagoon and Canelands. Clean map seen room. Nice view.
Craig
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Excellent room Staff extremely helpful and pleasant
Michae
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

room was perfect. great view
Grant
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Terrible condition got its age. The carpet was stained. The apartment smelt from the drains and the room had not been cleaned properly. Very disappointing
Clive
icon-with Partner
with Partner
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Check in was seamless, the apartment clean and in good condition. We like the location, close to everything
Darren
icon-Business
Business
8.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Very comfortable apartment with plenty of room. Great location near the city, free swimming pool Lagoon and large shopping centre.
Darren
icon-Business
Business
8.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

The blinds in lounge room were mouldy, floor was a bit sticky to walk on and the shower screen in the bedroom was soap scummy. Some dishes were dirty. TV controls for the bedroom were on top of switchboard cabinet instead of on the side table in bedroom. The apartment was very comfortable and roomy. We had a good night sleep.
Christine
6.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Reception staff are barely civil in communications prior to the stay, but much better during the stay. Manager of the apts was helpful when I escalated to her, but we had an issue with the lift and her first response was that someone did it. The staff attitude towards paying guests leaves a lot to be desired. Apartments are very nice and location is great, but I wouldn’t stay again. They are beyond rigid with everything - read the rules before staying. Rooftop area is amazing, but they don’t encourage use of it and no outside guests allowed. Advertised room with a queen bed, but it was a double bed at best so sleep wasn’t easy with 2 of us in a double bed. Recommend Quest on Gordon to anyone looking for Mackay accom - staff, room and facilities all brilliant.
Read More
Guy
icon-Business
Business
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

As always i enjoy my stay here.
Erin
icon-Leisure
Leisure
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Clean room, but had Clean the room sign out for three days. ( Not done) ended up asking cleaner for clean towels. A little disappointing
Craig
icon-Business
Business
6.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Rooms and balcony needed a better clean
Clive
icon-with Partner
with Partner
10.0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

Good location, we liked the size and layout of the apartment, it also had a good sized balcony overlooking the river
Kim
icon-with Partner
with Partner
10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

Nikki is great
Paris
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Was a nice and quiet room and very spacious
Wendy
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Unit was filthy, thick dust on surfaces, cobwebs and dust all over the wall corners and pictures. Mould all over the TV cable, ants everywhere in the kitchen. Massive hole on the bedroom ceiling covered up with a mouldy piece of paper and tape. Dishwasher didn’t work. Made a complaint nothing done!
I
icon-with Partner
with Partner
10.0
/10
Reviewed 57 week(s) ago

Hotels.com verified review

We had a large spacious suite with an extensive balcony area. The staff were very nice and an issue with a tripped fuse was fixed quickly. However over the six nights the room was serviced once and we had to ask for supplies.
Carolyn
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Nice property. Our instructions were clear as we had a late arrival due to train delays. Room was clean and cool. The accommodation is close to the shops and a walking track that lead you to the Botanic Gardens. Great rooms, and rhe staff were lovely and helpful as we left our bags with reception after our checkout. Great place to stay and very welcoming city.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Riviera Mackay

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Korea Ltd. | Business Registration Number: 291-86-03397 | Representative: LOOI YUNG JOSHUA | Address: 431 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea (Samsung-dong) | Call Center (Mon–Fri, 9:00 AM – 6:00 PM GMT+9): +82 70 5234 2354 | Email: cs@traveloka.com | Mail-order Business Registration: No. 2025-SeoulGangnam-02676 | Tourism Business Registration: No. 2025-48
Copyright © 2026 Traveloka. All rights reserved
9.2
Exceptional
From 461 reviews
Cleanliness

9.4

Room Comfort

9.4

Location

9.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Riviera Mackay

Number of reviews per page
20
40
Top reviews
tony
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Recommend extra keys for guests who have more than one person in their group. Room was clean but furniture, walls , bathrooms all dated
Petrea
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great apartment, Weird smell. Customer service not up to scratch
Trinity
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The photos show a pool area suggesting that it has its own swimming pool, but it is near the local pool in town.
Kellee
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Close to the lagoon and Canelands. Clean map seen room. Nice view.
Craig
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Excellent room Staff extremely helpful and pleasant
Michae
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

room was perfect. great view
Grant
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Terrible condition got its age. The carpet was stained. The apartment smelt from the drains and the room had not been cleaned properly. Very disappointing
Clive
icon-with Partner
with Partner
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Check in was seamless, the apartment clean and in good condition. We like the location, close to everything
Darren
icon-Business
Business
8.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Very comfortable apartment with plenty of room. Great location near the city, free swimming pool Lagoon and large shopping centre.
Darren
icon-Business
Business
8.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

The blinds in lounge room were mouldy, floor was a bit sticky to walk on and the shower screen in the bedroom was soap scummy. Some dishes were dirty. TV controls for the bedroom were on top of switchboard cabinet instead of on the side table in bedroom. The apartment was very comfortable and roomy. We had a good night sleep.
Christine
6.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Reception staff are barely civil in communications prior to the stay, but much better during the stay. Manager of the apts was helpful when I escalated to her, but we had an issue with the lift and her first response was that someone did it. The staff attitude towards paying guests leaves a lot to be desired. Apartments are very nice and location is great, but I wouldn’t stay again. They are beyond rigid with everything - read the rules before staying. Rooftop area is amazing, but they don’t encourage use of it and no outside guests allowed. Advertised room with a queen bed, but it was a double bed at best so sleep wasn’t easy with 2 of us in a double bed. Recommend Quest on Gordon to anyone looking for Mackay accom - staff, room and facilities all brilliant.
Read More
Guy
icon-Business
Business
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

As always i enjoy my stay here.
Erin
icon-Leisure
Leisure
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Clean room, but had Clean the room sign out for three days. ( Not done) ended up asking cleaner for clean towels. A little disappointing
Craig
icon-Business
Business
6.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Rooms and balcony needed a better clean
Clive
icon-with Partner
with Partner
10.0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

Good location, we liked the size and layout of the apartment, it also had a good sized balcony overlooking the river
Kim
icon-with Partner
with Partner
10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

Nikki is great
Paris
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Was a nice and quiet room and very spacious
Wendy
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Unit was filthy, thick dust on surfaces, cobwebs and dust all over the wall corners and pictures. Mould all over the TV cable, ants everywhere in the kitchen. Massive hole on the bedroom ceiling covered up with a mouldy piece of paper and tape. Dishwasher didn’t work. Made a complaint nothing done!
I
icon-with Partner
with Partner
10.0
/10
Reviewed 57 week(s) ago

Hotels.com verified review

We had a large spacious suite with an extensive balcony area. The staff were very nice and an issue with a tripped fuse was fixed quickly. However over the six nights the room was serviced once and we had to ask for supplies.
Carolyn
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Nice property. Our instructions were clear as we had a late arrival due to train delays. Room was clean and cool. The accommodation is close to the shops and a walking track that lead you to the Botanic Gardens. Great rooms, and rhe staff were lovely and helpful as we left our bags with reception after our checkout. Great place to stay and very welcoming city.
Read More
Number of reviews per page
20
40