Grand Hyatt Beijing

We were traveling as a family of five, two teenagers and a child so we had to book the room with two bedrooms. The rooms were spacious and clean. The pool was beautiful and my son had a great time. We didn’t use the gym or spa. The laundry in the room was super convenient, but the dryer didn’t dry as effectively as we are used to, but it was good to have the option. The room was always stocked with water, which was nice. The front desk staff are friendly. We had visited their lounge, which was very nice to unwind after a very long day. I thought that the location was close to dining and shopping options. Overall, we had a great time at this luxurious hotel.

Outstanding Hotel in the middle of Beijing. Great staff, beautiful rooms, and convenient location. Couldn’t have had a better experience at the hotel. The pool was also top notch. Get the VIP access if possible, it’s well worth it for the lounge.

Wonderful hotel. Very walkable; right around the corner was a major shopping and eating area. Conveniently located. Room was clean. Staff was friendly. Enjoyed our stay and would stay again.

Staff were very helpful. Special mention for Audos who was warm, welcoming, friendly and went out of his way to look after us including our halal dietary needs. He was a gentleman and his manners were impeccable.

Beautiful hotel with an excellent location. The breakfast and Beijing duck dinner were both delicious. The attached mall was convenient. Our apartment style room was spacious and perfect for our family. The staff was exceptionally friendly and helpful.

It was central to the place we were seeing

Such a beautiful hotel. Very clean and very convenient. Easy to walk to The Forbidden City. A fun mall is just across the street. The breakfast was one of the best I've ever had with everything you could imagine. Including shrimp and crab. It's very quiet. Very comfortable and the lobby is gorgeous. Wouldn't hesitate to stay again. Highly recommend.

Nice hotel. When I was reading some of the previous comments I was hesitating on booking it. Actually, it went great. Great location and stay.

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Beautiful place

Amazing hotel either friendly staffs. The pool, spa families are amazing. Directly connected to a shopping mall with many restaurants choices.

Fantastic location and wonderful breakfast.

The Grand Hyatt is perfectly located near the Forbidden City and the Wangfujing Street. The hotel is beautiful and the staff extremely friendly and helpful.

Nice location. Grand entrance. Greet breakfast . Will come back again if I am in Beijing

Decent location. Bit tired in parts . Nice people

Beautiful hotel in a central location, just a short distance from the Forbidden City, Tiananmen Square, and the main shopping district. The hotel has its own direct entrance to the shopping mall, making everything incredibly convenient. The pool and amenities are absolutely top-notch and truly next level. The restaurant on the second floor was excellent, offering buffet-style lunches and dinners with an endless variety of delicious food. Beyond the outstanding facilities, the staff made the experience even better — everyone was friendly, welcoming, and extremely helpful throughout our stay.

Scott, Cecilia, Devin, George and Simon were all helpful during our week long stay. They helped with transportation, attraction tickets and suggestions on places to eat and shop. Definitely made our stay great and we would definitely return. They made our stay a wonderful experience. Very pleasant and accommodating.

Hotel was well kept and the amenities were great. I also liked how it was located within walking distance of Tianamen Square and the Forbidden City.

Hotel is in great location, but is getting dated. Definitely not worth the price asked for the room. Breakfast was ok, but it’s more for Asian customers, if you expect something like in NY - expect a massive disappointment. Customer service was poor - definitely not what you expect from Hyatt. Biggest letdown was how wrong they got everything for my wife’s birthday. Instead of birthday dinner we got a date night package, and when we pointed them at the mistakes nothing was fixed. It’s 2 weeks now that I’m waiting for any response from Hyatt, and hope on receiving any feedback is fading. Overall, they only have the Hyatt name - and nothing else. No service, no customer care. No 5 star standards. Only the shiny outside. Major disappointment. Stay away