Four Points By Sheraton Cuenca

Hotels
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9.0
/10
Exceptional
490 reviews

What Guests Say About Their Stay

Alexander

10.0
/ 10
Superb location, next to the biggest (for now) mall of Cuenca! By the end of May, accross the street will open the biggest mall, El Alto.

Anthony

10.0
/ 10
Staff was amazing, room was very clean, location is excellent, amenities and restaurant are great.

Raul

10.0
/ 10
I have stayed in many hotels and yours is one of the best ones. The room is big. It was clean very comfortable bed. Room service was excellent. Your staff was very friendly and had an answer for all my questions with the more behind the hotel. Excellent location we did not use the pool Cause we were limited in time but overall I hope to be back very soon. Thank you very much for a good time.
In the Area
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Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, Azuay, Ecuador, 010169

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Four Points By Sheraton Cuenca is a good choice when you are visiting Cuenca. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Four Points By Sheraton Cuenca

Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, Azuay, Ecuador, 010169
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Discover More About Four Points By Sheraton Cuenca

General


Near Mall del Rio

Location


With a stay at Four Points By Sheraton Cuenca in Cuenca, you'll be connected to the convention center, just steps from Mall del Rio and a 3-minute drive from Museum of Metals. This hotel is 1.2 mi (1.9 km) from Cuenca Botanical Garden and 1.4 mi (2.3 km) from Alejandro Serrano Aguilar Stadium.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Mall del Rio - 0.1 km / 0.1 mi
Mirador de Turi - 1.4 km / 0.9 mi
Museum of Metals - 1.4 km / 0.9 mi
Cuenca Botanical Garden - 2 km / 1.2 mi
Galeria FVega - 2.2 km / 1.4 mi
Alejandro Serrano Aguilar Stadium - 2.4 km / 1.5 mi
Pista De Bicicross Bmx Cuenca - 2.4 km / 1.5 mi
Cuenca Municipal Planetarium - 2.6 km / 1.6 mi
Inter-American Center of Popular Arts - 2.8 km / 1.7 mi
Sombrero Museum - 2.9 km / 1.8 mi
Río Tomebamba & Calle Larga - 3 km / 1.9 mi
Chahuarchimbana House Museum - 3 km / 1.9 mi
Las Conceptas Museum - 3.1 km / 1.9 mi
University of Cuenca's Orchid Garden - 3.1 km / 1.9 mi
Museum of the Aboriginal Cultures - 3.1 km / 1.9 mi

The preferred airport for Four Points By Sheraton Cuenca is Cuenca (CUE-Mariscal Lamar) - 8.5 km / 5.3 mi

Renovations


The following facilities are closed on Monday:

  • Indoor pool
  • Hot tub

Facilities


Be sure to enjoy recreational amenities, including a health club, a hot tub, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and wedding services.

Business Facilities


Featured amenities include a 24-hour business center, express check-in, and complimentary newspapers in the lobby. A roundtrip airport shuttle is complimentary (available 24 hours).

Dining


Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. A complimentary local cuisine breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.

Rooms


Stay in one of 120 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.

All facilities in Four Points By Sheraton Cuenca

Bar, Cafe and Lounge Four Points By Sheraton Cuenca
Bar, Cafe and Lounge
Swimming Pool Four Points By Sheraton Cuenca
Swimming Pool
Entertainment Facility Four Points By Sheraton Cuenca
Entertainment Facility
Fitness Center Four Points By Sheraton Cuenca
Fitness Center
Functional Hall Four Points By Sheraton Cuenca
Functional Hall

Hotel Services

  • Laundry service
  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Things to Do

  • TV lounge
  • Health club
  • Garden
  • Sauna
  • Steam room

General

  • Swimming pool
  • Banquet
  • Parking
  • Terrace

Accessibilty

  • Braille or raised signage
  • Accessible parking
  • Disabled access friendly
  • Accessible path of travel

Business Facilities

  • Meeting rooms
  • Business facilities
  • Computer station
  • Business center

Public Facilities

  • Coffee/tea in lobby
  • Elevator
  • Smoke-free area

Food and Drinks

  • Vegetarian meal
  • Breakfast

Connectivity

  • Free WiFi

Nearby Facilities

  • ATM/Banking

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Four Points By Sheraton Cuenca

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Pool access available from 9:00 AM to 9:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Limited Number Of Pets In Room

Professional property host/manager, Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott), LGBTQIA+ friendly

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Four Points By Sheraton Cuenca
120
Number of floors in Four Points By Sheraton Cuenca
10
Another facilities in Four Points By Sheraton Cuenca
Laundry service, Multilingual staff, Express check-in, Newspaper in lobby, Wedding service

Frequently asked question in Four Points By Sheraton Cuenca

What are available facilities at Four Points By Sheraton Cuenca?
There are top facilites at Four Points By Sheraton Cuenca such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Four Points By Sheraton Cuenca?
The standard check-in time at Four Points By Sheraton Cuenca is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Four Points By Sheraton Cuenca provide breakfast?
Yes, Four Points By Sheraton Cuenca provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Four Points By Sheraton Cuenca?
Four Points By Sheraton Cuenca is a 3.5-star hotel.
How many floors does Four Points By Sheraton Cuenca have?
Four Points By Sheraton Cuenca has 10 floors.
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More Reviews from Other Guests in Four Points By Sheraton Cuenca

9.0
Exceptional
From 490 reviews
Cleanliness

9.6

Room Comfort

9.2

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
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Traveler Reviews Four Points By Sheraton Cuenca

Number of reviews per page
20
40
Top reviews
Carlos
icon-Business
Business
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

ok
Christian
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very clean and new
Alexander
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Superb location, next to the biggest (for now) mall of Cuenca! By the end of May, accross the street will open the biggest mall, El Alto.
Karla
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

De lo mejor para llegar en cuenca
Mariela
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Simplemente excelente.
Anthony
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Staff was amazing, room was very clean, location is excellent, amenities and restaurant are great.
cesar
icon-Business Family
Business Family
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

great housekeeping food
Maria Eufemia
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Staff, pool, buffet, internet
Maritza
2.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Service
Carlos
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Buena ubicación
Diana Patricia Asmal
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The place was perfect clean and the the staff very kind
MOISES
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Super!
Raul
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

I have stayed in many hotels and yours is one of the best ones. The room is big. It was clean very comfortable bed. Room service was excellent. Your staff was very friendly and had an answer for all my questions with the more behind the hotel. Excellent location we did not use the pool Cause we were limited in time but overall I hope to be back very soon. Thank you very much for a good time.
Read More
Juan
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Hotel is nice, clean and confortable. The rooms are nice. Bathrooms a bit old, but clean. Swimming pool is great for kids and has an amazing view. The main problem is that the hotel hosts parties and corporate events in the top floor and also has a event venue in front. So if you are e"lucky" (like we have already been for two stays) you will have a very noisy night and you won't be able to sleep until late at night.
Read More
Daniela
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Great hotel and staff
mario
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

People at front desk charge you a double tax. If you question it they say is a government thing.... When is clearly stated eveywere passport with a tourist visa is exempt from this tax.. Hotel dont care they charge you anyway....
Christine Louise
icon-Leisure
Leisure
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Classy!
Edmundo Jordão da Silva Vargas
icon-Business
Business
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Excellent Hotel in Cuenca City. Attentive Staff, Excellent restaurant and breakfast, large room, nice bed and shower.
Donald
icon-
10.0
/10
Reviewed 60 week(s) ago

Hotels.com verified review

Great staff and close to everything.
Mike
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 60 week(s) ago

Hotels.com verified review

Hotel is great , pool service is great and have amazing view of Cuenca
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Four Points By Sheraton Cuenca

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Korea Ltd. | Business Registration Number: 291-86-03397 | Representative: LOOI YUNG JOSHUA | Address: 431 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea (Samsung-dong) | Call Center (Mon–Fri, 9:00 AM – 6:00 PM GMT+9): +82 70 5234 2354 | Email: cs@traveloka.com | Mail-order Business Registration: No. 2025-SeoulGangnam-02676 | Tourism Business Registration: No. 2025-48
Copyright © 2026 Traveloka. All rights reserved
9.0
Exceptional
From 490 reviews
Cleanliness

9.6

Room Comfort

9.2

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Four Points By Sheraton Cuenca

Number of reviews per page
20
40
Top reviews
Carlos
icon-Business
Business
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

ok
Christian
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very clean and new
Alexander
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Superb location, next to the biggest (for now) mall of Cuenca! By the end of May, accross the street will open the biggest mall, El Alto.
Karla
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

De lo mejor para llegar en cuenca
Mariela
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Simplemente excelente.
Anthony
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Staff was amazing, room was very clean, location is excellent, amenities and restaurant are great.
cesar
icon-Business Family
Business Family
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

great housekeeping food
Maria Eufemia
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Staff, pool, buffet, internet
Maritza
2.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Service
Carlos
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Buena ubicación
Diana Patricia Asmal
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The place was perfect clean and the the staff very kind
MOISES
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Super!
Raul
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

I have stayed in many hotels and yours is one of the best ones. The room is big. It was clean very comfortable bed. Room service was excellent. Your staff was very friendly and had an answer for all my questions with the more behind the hotel. Excellent location we did not use the pool Cause we were limited in time but overall I hope to be back very soon. Thank you very much for a good time.
Read More
Juan
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Hotel is nice, clean and confortable. The rooms are nice. Bathrooms a bit old, but clean. Swimming pool is great for kids and has an amazing view. The main problem is that the hotel hosts parties and corporate events in the top floor and also has a event venue in front. So if you are e"lucky" (like we have already been for two stays) you will have a very noisy night and you won't be able to sleep until late at night.
Read More
Daniela
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Great hotel and staff
mario
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

People at front desk charge you a double tax. If you question it they say is a government thing.... When is clearly stated eveywere passport with a tourist visa is exempt from this tax.. Hotel dont care they charge you anyway....
Christine Louise
icon-Leisure
Leisure
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Classy!
Edmundo Jordão da Silva Vargas
icon-Business
Business
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Excellent Hotel in Cuenca City. Attentive Staff, Excellent restaurant and breakfast, large room, nice bed and shower.
Donald
icon-
10.0
/10
Reviewed 60 week(s) ago

Hotels.com verified review

Great staff and close to everything.
Mike
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 60 week(s) ago

Hotels.com verified review

Hotel is great , pool service is great and have amazing view of Cuenca
Number of reviews per page
20
40