Mercure Bedford Centre Hotel

We had booked a weekend stay but didn’t check in until about 11pm on the first night. Got to our room which was quite spacious but as soon as we opened the bathroom door, the smell of mould was extremely overwhelming. There was a window that couldn’t be opened and mould spores all over the ceiling and around the shower. Turning the tap on only made the smell worse and the only way to keep the smell contained was to keep the door closed. We had requested another room the next day but this wasn’t accommodated due to the hotel being fully booked, but someone was sent to the room to do a temporary ‘freshen up’ which didn’t last long before the smell of mould reappeared. We finally managed to get a new room the next day which was alot smaller but the bathroom was fine, although as soon as you step out of the lift on the 7th floor, again there was an overwhelming smell of mould. Overall, the lobby to the hotel is gorgeous but the rooms, corridors and carpets need some serious TLC. Wouldn’t stay here again until the current issues are addressed.

Air con in room was faulty A tray had been placed under the unit with a rolled up towel to catch the condensation When we returned to the room later that evening the overwhelming smell of damp made the room inhabitable We were not the only room affected Moved to a lower class of room

Clean room. There was a small stain on the sheet which looked lo makeup but we got that changed. Great staff with quick room service

Friendly staff, clean rooms, shower wasn’t great hardly any power to it. Lovely location right on the river and across the road from the town centre, would definitely book again. Bar area was bright and airy with big windows looking over the river

Ideal location I enjoyed my stay

There is almost never anyone at reception so you have to wait five or 10 minutes. I booked a privilege room that supposed to have free bottles of water in the fridge. There were none, I called reception and asked for some to be brought to me, nothing happened. On my way out two hours later, I spoke to a different person at reception who was quite polite and told me she will ask house keeping again. I was very surprised that in the 24 hours I was in the hotel, I didn’t have any water whatsoever. Terrible in my view. The air conditioning in my room didn’t work in the hottest weekend of the year. All in all, very disappointed.

AVOID, the reason is that I stayed here for a few weeks a year ago and unfortunately changed rooms 6 times due to air conditioning (one worked one didn't, one didn't switch off at all) issues, parties through the night, traffic, then finally bathroom fan that just stayed on 24/7 very noisy. Finally got a good room but opposite the lift. Tried again recently but unfortunately the room had a window screwed permenantly open so went to 6 degrees at night in a cold snap, the heating had been intentionally disabled as I have a photo of the mains switch on. Main light not working room very dark. When I mentioned it to management they said switch was on which my current room in same position but Was working so in effect saying I lied. Sadly no reply after a full week after providing this evidence and chasing and them refusing to refund this one night. I never asked for previous refund first one as I got really ill due to the cold in the night. Even though there were very loud banging, and building works type noises throughout the week. Very disappointed, even the cleaning mid week she only changed the bed no towel no refills, no clean nothing. Photos attached. Emailed both front desk, spoke to them and the manager no refund, help or compensation. Avoid.

Building is tired but it’s reflected in the price.

The

This is like faulty towers where the maintenance man is the bar man etc etc found it v odd to have nowhere to hang clothes not even hooks on back of doors yet you get a luggage holder in a room that barely has room for a chair. Quite amusing really. Aircon doesn’t work and windows rattle in the wind when left open. Nice bed and shower but …

It was an alright hotel

Surprisingly good stay here. It's an ugly building but really comfortable inside!

The property was fine, staff could’ve been a bit more friendly, room was a bit smelly throughout. Mould everywhere in the bathroom.

Room was filthy, bathroom had crumbs all over and moldy bath and shower head. Breakfast was okay but only 1 person working so food was empty most of the time.

Shortly after check in. An unknown male was lingering in my corridor and attempted to force entry to my room. I immediately informed the reception of this scary situation. Who said they would try to send someone to assist. No one came, called me back or knocked on my room to reassure me. Awful.

All the food that I saw and ate was great.

Yes thank you 😍

Overall pretty clean. It potentially needed a deeper clean especially in the bathroom. The toilet was in a very inconvenient position. It felt very understaffed so special requests were missed on arrival and staff weren’t always available for myself and other guests, however they were helpful and attentive when they were available. Breakfast was standard and as expected. We didn’t use the bar or room service. The bed was comfortable and bigger than expected.

Very convenient hotel for access to town centre and riverside walk. Staff were friendly and helpful and the breakfast had plenty of variety. The room was comfortable and clean. We often stay at this hotel and we are never disappointed.

Staff were efficient. Room was good with a river view. Breakfast was really good.