Phoenix Hotel

Hotels
8.8
/10
Very Good
1,001 reviews

What Guests Say About Their Stay

ALAN

10.0
/ 10
First room was quite noisy, was able to change rooms to a much quiter location. Breakfast was varied and filling. Location is great, multiple restaurants and few minutes to Bayswater tube stop.

Carla

10.0
/ 10
We had a great stay! The room was always clean and the staff was super helpful and friendly. My only complaint is that the breakfast is a bit simple with no hot food. We had a fantastic stay otherwise! I also like how close you are to different tube stations and the neighborhood is so charming.

David

10.0
/ 10
Small, cosy room on the lower ground floor. The double bed is a small double bed. Reception and bar staff were professional and friendly and everything was spotless. Great location too.
In the Area
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1-8 Kensington Gardens Square, Westminster, Central London, London, England, W2 4BH

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Phoenix Hotel is a good choice when you are visiting Westminster. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Phoenix Hotel

1-8 Kensington Gardens Square, Westminster, Central London, London, England, W2 4BH
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Lobby Phoenix Hotel
Lobby 2 Phoenix Hotel

Discover More About Phoenix Hotel

General


Near Portobello Road Market

Location


Located in London (London City Centre), Phoenix Hotel is within a 10-minute walk of Kensington Gardens and Portobello Road Market. This hotel is 0.7 mi (1.1 km) from Kensington Palace and 0.7 mi (1.1 km) from Paddington Central.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Kensington Gardens - 0.5 km / 0.3 mi
Portobello Road Market - 0.8 km / 0.5 mi
Kensington Palace - 1.1 km / 0.7 mi
Paddington Central - 1.1 km / 0.7 mi
Hyde Park - 1.4 km / 0.9 mi
Kensington High Street - 1.6 km / 1 mi
Holland Park - 1.8 km / 1.1 mi
Royal Albert Hall - 2 km / 1.2 mi
Imperial College London - 2.1 km / 1.3 mi
Science Museum - 2.4 km / 1.5 mi
Marble Arch - 2.5 km / 1.5 mi
Cromwell Road - 2.5 km / 1.6 mi
Park Lane - 2.5 km / 1.6 mi
Lord's Cricket Ground - 2.6 km / 1.6 mi
Natural History Museum - 2.7 km / 1.7 mi

The nearest airports are:
London City Airport (LCY) - 21.5 km / 13.4 mi
Heathrow Airport (LHR) - 24.7 km / 15.3 mi
Gatwick Airport (LGW) - 92.4 km / 57.4 mi
Luton Airport (LTN) - 59.3 km / 36.9 mi
Farnborough (FAB) - 61.1 km / 38 mi

The preferred airport for Phoenix Hotel is Heathrow Airport (LHR).

Facilities


Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area.

Business Facilities


Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services.

Dining


You can enjoy a meal at the restaurant serving the guests of Phoenix Hotel, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge.

Rooms


Make yourself at home in one of the 125 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.

All facilities in Phoenix Hotel

Bar, Cafe and Lounge Phoenix Hotel
Bar, Cafe and Lounge
Functional Hall Phoenix Hotel
Functional Hall
Common Space Phoenix Hotel
Common Space
Lobby Phoenix Hotel
Lobby
Exterior Phoenix Hotel
Exterior

Hotel Services

  • Laundry service
  • Luggage storage
  • 24-hour Receptionist
  • Newspaper in lobby
  • Concierge

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Coffee/tea in lobby
  • Elevator

Things to Do

  • TV lounge

Food and Drinks

  • Snack bar

Connectivity

  • Free WiFi

General

  • Banquet

Business Facilities

  • Computer station

Accommodation Policy & General Information in Phoenix Hotel

Check-in/Check-out Time

Check-in:
From 13:30
Check-out:
Before 11:00

Pets Not Allowed

Professional property host/manager, No rollaway/extra beds available, Noise-free rooms not guaranteed

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 13:30 - to 11:00
Available rooms at Phoenix Hotel
125
Number of floors in Phoenix Hotel
6
Another facilities in Phoenix Hotel
Laundry service, Luggage storage, 24-hour Receptionist, Newspaper in lobby, Concierge

Frequently asked question in Phoenix Hotel

What are available facilities at Phoenix Hotel?
There are top facilites at Phoenix Hotel such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Phoenix Hotel?
The standard check-in time at Phoenix Hotel is starting from From 13:30 while the latest check-out time is at Before 11:00
What is the star rating of Phoenix Hotel?
Phoenix Hotel is a 3.5-star hotel.
How many floors does Phoenix Hotel have?
Phoenix Hotel has 6 floors.
How many rooms are available at Phoenix Hotel?
Phoenix Hotel has 125 rooms in total.
See All

More Reviews from Other Guests in Phoenix Hotel

8.8
Very Good
From 1,001 reviews
Cleanliness

9.2

Room Comfort

8.4

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Phoenix Hotel

Number of reviews per page
20
40
Top reviews
kate
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Super location and very friendly staff
Divareo
icon-
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I liked the place , i would return … more towels are needed though, more so in a none touristy area but very close to the train station and many shops
ALAN
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

First room was quite noisy, was able to change rooms to a much quiter location. Breakfast was varied and filling. Location is great, multiple restaurants and few minutes to Bayswater tube stop.
Gary
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Hotel accomodation OK and as expected. However, we chose the hotel partly because it had a bar. Upon arrival we were informed the bar opens at 4pm each afternoon and stays open until late. Thus we headed in to London and returned for 8pm to chill and have a few drinks in the bar. Upon return, we were informed the management had decided not to open the bar for reasons unknown.We were then promised bar would be open the next night. Similar story the next day with bar shut again! Very very disappointing and not at the satisfaction level I have come go expect from Expedia. Please could you look in to this on our be half?
Read More
floyd
icon-Business
Business
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Nice place but noisy neighbours both nights…
Gerald
icon-
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Great stay
Carla
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

We had a great stay! The room was always clean and the staff was super helpful and friendly. My only complaint is that the breakfast is a bit simple with no hot food. We had a fantastic stay otherwise! I also like how close you are to different tube stations and the neighborhood is so charming.
David
icon-Business
Business
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Small, cosy room on the lower ground floor. The double bed is a small double bed. Reception and bar staff were professional and friendly and everything was spotless. Great location too.
John-Paul
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Lovely room, helpful staff
Sam
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

I can’t believe how uncomfortable my stay was. It was 5 degrees outside in November, yet my room felt like it was in the middle of summer. And the worst part? There was no actual thermostat. Just an old, outdated control unit that didn’t do anything. Huge red flag. I tried everything, opening the windows, fiddling with the old panel— but the room stayed insanely hot. Sleeping was nearly impossible. This was a really disappointing experience, and until they update their HVAC system so guests can control their own room temperature, I definitely won’t be back.
Read More
Ann-Mary
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The place was lovely! The staff was friendly and helpful. My room had everything I needed from an electric tea kettle to a Nespresso and perfect little cookies to comfort my tummy. AND the bed was comfortable!
erik
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Excellent hotel
Harriette
icon-Leisure
Leisure
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Great hotel in a really convenient location close to lots of shops and restaurants as well as stations.
Michael
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

location
Aparna
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Conv
S
icon-Business
Business
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

.
Gerald
icon-
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Friendly staff
Marie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Excellent hotel
John
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

This Hotel was in a great location to the Tube and it was also very walkable through Kensington Park. The room was very clean and comfortable. The included breakfast was very good. We had a daily cleaning service for our room. I would highly recommend The Phoenix Hotel for a stay in London.
Peter
icon-Leisure
Leisure
8.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Nice clean hotel with breakfast included. Room is a little small, but It was the ideal location for my current trip, would definitely stay there again
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Phoenix Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Copyright © 2026 Traveloka. All rights reserved
8.8
Very Good
From 1,001 reviews
Cleanliness

9.2

Room Comfort

8.4

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Phoenix Hotel

Number of reviews per page
20
40
Top reviews
kate
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Super location and very friendly staff
Divareo
icon-
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I liked the place , i would return … more towels are needed though, more so in a none touristy area but very close to the train station and many shops
ALAN
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

First room was quite noisy, was able to change rooms to a much quiter location. Breakfast was varied and filling. Location is great, multiple restaurants and few minutes to Bayswater tube stop.
Gary
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Hotel accomodation OK and as expected. However, we chose the hotel partly because it had a bar. Upon arrival we were informed the bar opens at 4pm each afternoon and stays open until late. Thus we headed in to London and returned for 8pm to chill and have a few drinks in the bar. Upon return, we were informed the management had decided not to open the bar for reasons unknown.We were then promised bar would be open the next night. Similar story the next day with bar shut again! Very very disappointing and not at the satisfaction level I have come go expect from Expedia. Please could you look in to this on our be half?
Read More
floyd
icon-Business
Business
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Nice place but noisy neighbours both nights…
Gerald
icon-
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Great stay
Carla
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

We had a great stay! The room was always clean and the staff was super helpful and friendly. My only complaint is that the breakfast is a bit simple with no hot food. We had a fantastic stay otherwise! I also like how close you are to different tube stations and the neighborhood is so charming.
David
icon-Business
Business
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Small, cosy room on the lower ground floor. The double bed is a small double bed. Reception and bar staff were professional and friendly and everything was spotless. Great location too.
John-Paul
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Lovely room, helpful staff
Sam
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

I can’t believe how uncomfortable my stay was. It was 5 degrees outside in November, yet my room felt like it was in the middle of summer. And the worst part? There was no actual thermostat. Just an old, outdated control unit that didn’t do anything. Huge red flag. I tried everything, opening the windows, fiddling with the old panel— but the room stayed insanely hot. Sleeping was nearly impossible. This was a really disappointing experience, and until they update their HVAC system so guests can control their own room temperature, I definitely won’t be back.
Read More
Ann-Mary
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The place was lovely! The staff was friendly and helpful. My room had everything I needed from an electric tea kettle to a Nespresso and perfect little cookies to comfort my tummy. AND the bed was comfortable!
erik
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Excellent hotel
Harriette
icon-Leisure
Leisure
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Great hotel in a really convenient location close to lots of shops and restaurants as well as stations.
Michael
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

location
Aparna
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Conv
S
icon-Business
Business
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

.
Gerald
icon-
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Friendly staff
Marie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Excellent hotel
John
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

This Hotel was in a great location to the Tube and it was also very walkable through Kensington Park. The room was very clean and comfortable. The included breakfast was very good. We had a daily cleaning service for our room. I would highly recommend The Phoenix Hotel for a stay in London.
Peter
icon-Leisure
Leisure
8.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Nice clean hotel with breakfast included. Room is a little small, but It was the ideal location for my current trip, would definitely stay there again
Number of reviews per page
20
40