University Arms Hotel, Autograph Collection

Beautiful hotel in an amazing location!

Always a pleasure to stay at the University Arms. Toby the concierge looks after us like family.

Staff are very good but the hotel could do with some investment.

The communal areas are wonderful and the gym is great. My bedroom was minuscule and with a courtyard view which was surprising for a 300+£ stay. The bed was hard as a rock and although they helpfully gave me a topper it did not resolve the issue. I now have neck pain! The bedroom was very loud - could hear the person upstairs walking and the shower noise so I was kept awake late and woke up very early. I expect a different room might have been better ? I wouldn’t recommend staying here if you value a good night sleep.

Great location. Bar has great energy. Rooms clean

Lovely hotel just wished that the breakfast was hot.

So much character, a really charming hotel. Staff are so attentive and reception were so welcoming and helpful. Room is big and everything you need! Location was also perfect. Breakfast buffet was delicious, really fresh produce and variety. Cocktail were also great, just maybe a little slow. Bed was sooo comfy as well! Overall, a really really wonderful stay. Would 1000% recommend, and will be back !!

Lovely hotel with gorgeous interiors. Serves lovely cocktails and food is also really good, we only had bar snacks but everything was tasty. Only negatives from our side are the pillows are way too soft and the rooms a little dark.

We always enjoy our stays at this lovely hotel. The staff, especially the concierge, are always 100%.

Fabulous location, friendly efficient staff… the perfect weekend get away!

Room was enough for a night Staff were all lovely and accommodating we had a free cocktail due to it being our 1st wedding anniversary. And we have both agreed we will stay at the university arms every other year for our future anniversary’s

Staff incredible beautiful hotel cambridge lovely well be back.

Yes

Beautiful room, friendly staff.

The room was over heated. The TV casting was unusable which we were not warned about and were very disappointed as we weren’t able to watch films in bed as we’d hoped. I requested a bath ahead of time and dint get one. We went for a drink in the bar which was chaotic, overrun, it was impossible to be served, other guests were complaining and the staff were squabbling. We didn’t get a menu for 30 minutes and had to go up to the bar to order. Drinks of course took forever. Disappointing experience, the room didn’t feel up to the price standards either, and had wall markings. I left feeling underwhelmed, the experience was subpar.

The grout in the bathroom was cracked, crumbled and missing in the shower flooring where you stand. Als, there was hard water buildup on the waterfall shower head.

The hotel is a classic old fashioned hotel with a large portico as you enter. It has a very modern yet classic feel and staff were very helpful. Opted for an upgraded room which overlooked the park. Furnishings were minimal and in comparison to other hotels I have stayed at were a bit tired and stains on carpet which was a bit surprising given it’s status. Car parking at hotel was good and location is perfect as it is central Cambridge. Overall worth a try but personally not sure I would rush back. The main concern was on payment, reserved the room through Expedia and handed my card when booking in and on check out was told the excess would be paid back into my account. However, the hotel charged my other card from Expedia that I had used to reserve. Thus have a pre authorised amount taken from one account and the full amount taken from another card. On calling the hotel they were not very helpful and said they had no record of the pre authorised debit.. even though I had the receipt. Now have to wait up to 30 days for the money to come back into my account. So warning. Just make sure you are clear on where they are debiting your money

Bar and restaurants fantastic. Lovely ambience with the hotel especially for Christmas

We had a pleasant stay with a couple of frustrations. Our room wasn’t ready for 4pm so had drinks in the bar but very expensive, wouldn’t have hurt the break to stand the first round as an apology for not being ready. When we got to the room it was lovely and spacious but it was very cold the AC was set to 19c we whacked it up high but it took over 5 hours to warm up enough to be comfortable very frustrating! We had a long day shopping and so opted for room service, they had run out of the Gin we ordered and it took 3 trips to deliver our order. We settled in to watch some TV and relax in the chilly room but it was a very old TV with no modern entertainment like Netflix etc when we had intended to watch a ln Xmas movie. We slept well and breakfast was lovely. Pretty big queue to checkout but w head to do in person because of room charges etc. We enjoyed the stay and the hotel is beautiful and location brilliant but expected a little more for our money.

Great place hit all the notes