Hôtel Mercure Paris Centre Tour Eiffel

The breakfast was horrible. The bartenders and receptionist were top notch!!!!

I had a very disappointing experience at this hotel. While the location is excellent and the price reflects that, I expected a much higher standard of service. During the heatwave, the refrigerator in my room was not working, which meant I couldn't even keep water cold. This was incredibly uncomfortable given the extreme temperatures. As a solo female traveller, the most concerning incident was when a staff member unlocked my room and entered without permission. When I asked why he had come in, he simply said "room service." I tried to explain in English that entering without knocking or waiting for permission was unacceptable, but he continued speaking only in French. The whole situation left me feeling extremely unsafe. In 17 years of solo travelling, I have never experienced anything like this. To make matters worse, only one of the hotel's three lifts was operational, resulting in extremely long queues and lengthy waits every time I needed to get to or from my room. It's unfortunate because the hotel has a prime location, but that alone cannot compensate for poor service, inadequate maintenance, and, most importantly, a lack of respect for guests' privacy and safety. I certainly would not stay here again.

We were a five minute walk from the Eiffel Tower, you could see the Eiffel Tower once you stepped out of the lobby. There were several cafés for us to choose from. It was a great location and affordable.

The rooms were clean, had AC and beds were comfy. The breakfast was well worth the price. It was the most delicious breakfast I’ve had at a hotel, plenty of variety and excellent quality. It was so fun to stay so close to the iconic Eiffel Tower. There were plenty of restaurants, bakeries and even a laundromat around. It was only a few minutes walk to the metro.

The room had a nice view of the Eiffel tower however the bathroom had an awful small of poop and vinegar that did not even leave the room after the staff came to clean the next day. I wasn’t sure if that was part of what they used to clean or what, but it was not tolerable. Otherwise honestly no other complaints. Would have given a better review if the smell hadn’t been there.

Beautiful hotel, wonderful view of the Eiffel Tower, easy Uber pick up location, close taxi station, 5 minute walk to the Eiffel Tower, shopping, and restaurants.

Great location for the Eiffel Tower

A/C was not cold, 2 of the 3 elevators not working, reception staff was not courteous, room was not cleaned until 5pm, room extremely small, and no complimentary water when it was hot outside. Would not stay here again.

so helpful and great location! Pefect

Breakfast was very good. Elevators were a problem as at times they were not working. Beds were comfortable. Property was well maintained but due for some redecorating.

Breakfast was very good. Nice variety and tasty. Elevators were a problem. Sometimes they worked and other times they did not needing to carry luggage down the stairs. Beds were comfortable. However the rooms appeared worn.

Not bad , but could be better.

Toallas de Baño solo 1 juego por persona cada 24 horas

Está bien

We enjoyed our stay here. The room was very clean, although extremely small. The location is perfect, a 3-minute walk to the Eiffel Tower and an even shorter walk to the train station. The hotel restaurant was very convenient on a night when we were too tired to leave. The air conditioning wasn't working properly when we arrived, but the staff got it fixed very quickly.

The property grounds is dirty. Garbage is all over the front of the hotel. The phone in the room is not working. Was brought to the attention of the front desk but never been address. Requested for the room to be cleaned early in the morning. Put the sign at the door and also informed the receptionist and came back at 245pm but still not clean. Saw the cleaning gentleman on the floor of our room and told him. Went out to grab something to eat and came back after 2 hrs and still not cleaned. I went to the receptionist and told her and she called the cleaning person to clean it. The only thing good in this hotel is the location. Other than that, I don't recommend this hotel to anyone.

Friendly staff, clean and efficient. Great stay overall.

Location was very good, rooms are small, but everything was there. Roland Garros tennis was on so all of Paris was expensive.

On first arriving in our room, we immediately saw soda sprayed all over the wall behind the bed. We had to have someone come in and clean it as soon as we arrived. Our water closet (toilet room) reeked of urine. You could see streaks across the back of the toilet and walls. I mentioned it to the front desk and asked that it be cleaned very well but it was not cleaned well enough. The urine stench was present the entire stay. The floors in our room were also dirty. Walking around in sock feet, you could feel your socks sticking to the floor. The staff weren’t super helpful either. When we asked for transit information or directions, they were unable to provide any help. We toured Europe for a month and the Mercure was by far the dirtiest, least helpful and one of the most expensive places we stayed. Definitely not worth the money.

The best location. Only 5 minutes walk to the Eiffel tower and the Siene river. Close to restaurants and metro.