The stay at The Residence was extremely pleasant! all the staffs were very helpful and friendly, and it was convenient getting around. Buggy service or complimentary bicycles were provided so transport within was a breeze. Food at Rica Rica and The Dining Room were great too. It was a really enjoyable getaway.
We had a very pleasure stay. Very nice hotel and very great service, just only the outdoor private pool is not clean. All the food is excellent, we love it so much.
The room, food, and cleanliness were good. However, the evening receptionist provided incorrect information, stating that the activity games would start at 8 AM. The next morning, when I arrived at 8 AM to play, the morning receptionist then said that the activities actually start at 9 AM. I don't know who made the mistake, but the guests ended up being the victims of misinformation, which is unacceptable in the hospitality industry.
The rooms are clean and comfortable, lots of games and activities can be done, the atmosphere is very pleasant, food prices are pricey and you have to pay for all games, very suitable for a family holiday.