The staff at the hotel, especially Anna at the front desk, were great! Everyone was polite and welcoming. The foam party at the pool with the aqua zumba was fantastic too. The instructor was very enthusiastic and encouraging. Food was decent and the nasi goreng was delicious, though the buffet breakfast was a little underwhelming. Room was comfortable and they kindly gave us an upgrade to a larger room. Cleanliness-wise, do note that theres no daily housekeeping and people do cook in the rooms, so it can get a little dirty due to the tight turnover time between occupants. The cutleries in our room had to be deep cleaned as there were bits of food left on it and the floor was alittle greasy. One of the toilets in the room smelt really pungent due to the sewage system. Definitely room for improvement on the cleanliness front. All in all, a great stay with a lovely pool and team of staff. Will definitely stay there again. Thanks Cassia team!
The stay at The Residence was extremely pleasant! all the staffs were very helpful and friendly, and it was convenient getting around. Buggy service or complimentary bicycles were provided so transport within was a breeze. Food at Rica Rica and The Dining Room were great too. It was a really enjoyable getaway.
The room, food, and cleanliness were good. However, the evening receptionist provided incorrect information, stating that the activity games would start at 8 AM. The next morning, when I arrived at 8 AM to play, the morning receptionist then said that the activities actually start at 9 AM. I don't know who made the mistake, but the guests ended up being the victims of misinformation, which is unacceptable in the hospitality industry.
The rooms are clean and comfortable, lots of games and activities can be done, the atmosphere is very pleasant, food prices are pricey and you have to pay for all games, very suitable for a family holiday.