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We were very pleased with the hotel's check-in and check-out policies. Thank you for your service, which I give a 9.

The staff is very friendly, I don't expect that kind of service in a hotel ⭐5

Very comfortable, good location, clean, good service, friendly, complete facilities, neat.

Beautiful hotel with strategic location. 2 minutes walk distance from AEON BSD. Comfy & clean room, various breakfast options & kids friendly. They even have a Padel Court.

Novotel BSD genuinely impressed me from the moment I walked in — the building’s architecture is a standout, with a design that feels modern and thoughtfully put together rather than just another hotel box. It’s the kind of place where the space itself adds to the experience. The food was excellent throughout my stay, with a good variety and consistently well-prepared dishes — definitely a highlight I’d recommend to anyone visiting. Rooms were clean, neat, and well-maintained, making for a comfortable and relaxing stay. Overall, a great choice for anyone looking for good design, good food, and a comfortable place to rest. Would happily stay again.

This was my second stay at the Grand Zuri Tangerang Hotel, and this time it was just as satisfying as before. Check-in was smooth, and all the staff I encountered were friendly and responsive. From arrival to completion, the service was warm and professional. The hotel is also well-maintained. The lobby, corridors, and even the room were all clean and tidy. I chose a smoking room, but upon entering, there was no strong cigarette odor. The room still felt fresh and comfortable. Breakfast was delicious and had a wide variety of options. The highlight for me was the fried rice—it was truly a winner. It's one of the dishes I always look for when staying here. Overall, Grand Zuri Tangerang has managed to maintain its quality service and comfort. It's no wonder I returned to stay here, and I will likely choose this hotel again if I have business in Tangerang.

Nice atmosphere and area, cleanliness and friendliness of staff are good, overall very good.

Friendly staff, clean hotel, and convenient location. It's a great place to stay. Hopefully, the service will continue to be consistent. Best of luck to The Grandtage.

I really enjoyed my stay here. The location is very convenient, very close to AEON Mall, with plenty of places to eat nearby. The booking staff were especially kind and helpful, and everyone I encountered, including the security staff, was consistently friendly and attentive. The room was clean, comfortable, and well maintained, and I had no complaints at all during my stay. I had a genuinely pleasant time here and would happily stay again. Highly recommended if you’re visiting AEON Mall, ICE BSD, or anywhere around the BSD area.

The staff was very friendly and helpful with all your needs during your stay. The rooms were clean and fragrant, and it's highly recommended for tourists. It made your vacation more comfortable and safe. The best facilities at a reasonable price. I love it 🥰

I have stayed here many times, the hotel staff is friendly, the cleanliness of the hotel and rooms is guaranteed, the atmosphere is comfortable, security is guaranteed. There is also a minimarket on the ground floor. Ample parking.

The staff was very friendly and proactive in making decisions, making it feel comfortable. The location and grounds of the hotel were excellent, and the rooms were very comfortable. Toiletries were provided, including shampoo and soap. Highly recommended.

Super clean rooms, friendly staff, easy and fast check-in. For this price, the rooms are great, and it's well worth it.

The room was super clean, fragrant, and exactly as advertised. The AC was cold, and the kitchen was fully equipped. It was a really comfortable stay. Thank you 🙏

All staff and rooms are clean. Most importantly, the bathroom is clean. Free Wi-Fi, no cheating. The best!!