Novotel Lampung

Hotels
Preferred Partner Plus
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8.5
/10
Very Good
2,844 reviews

What Guests Say About Their Stay

Staff Friendliness (148)
Ambiance (142)
Room Space (142)
Bedroom (135)

Yahya Y.

10.0
/ 10
The Novotel Lampung Hotel was very impressive. The attractively designed rooms were very comfortable. The restaurant's ambiance was exceptional, as was the food. Highly recommended for your next trip.
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F***a

10.0
/ 10
I stayed overnight at the Novotel, located close to downtown Lampung. The pool is great, the gym is proper and quite spacious, the room was clean, comfortable, and most importantly, it was kid-friendly! Luckily, I got a room with an ocean view, so it was great to watch the ships go by. 😍
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Vivi E.

10.0
/ 10
The room was very comfortable. The front desk staff, Rama and Sasa, provided super friendly service. We highly recommend staying at the Novotel if you're in Lampung. The facilities and amenities are comprehensive.
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N***r

10.0
/ 10
Staying in a connecting room at Novotel Lampung provides a truly comfortable and premium experience, especially for families or guests who come with friends, because the concept of two rooms connected by an internal door makes mobility very practical without eliminating each person's privacy; when you first enter, the room immediately gives a spacious impression with a modern minimalist design typical of Novotel, dominated by warm tones that create a cozy atmosphere, plus large windows that present a very calming view of the sea or city, especially in the morning and sunset; in terms of comfort, the bed feels soft with clean and fragrant linen, the room layout is also very functional with a working desk, a small sofa, and sufficient storage area, while the bathroom looks clean and spacious with a comfortable shower and complete amenities; for the cleanliness aspect, the entire room area looks very well maintained from the floor, table, to the bathroom without stains, showing detailed housekeeping and consistent in maintaining cleanliness standards; in terms of service, the experience felt is also very positive because the hotel staff looks friendly, alert, and professional, both during the fast check-in process, assistance during the stay, to a smooth check-out, so that guests feel truly cared for; The breakfast experience is also one of the highlights because of the fairly diverse menu choices ranging from local dishes such as fried rice, various side dishes, to western choices such as bread, pastries, and egg stations, with delicious and consistent flavors, plus a comfortable restaurant area with a relaxed ambiance that makes the breakfast moment feel more enjoyable; overall, the combination of spacious and comfortable connecting rooms, very well maintained cleanliness, friendly and professional service and a satisfying breakfast experience makes staying here feel complete and highly recommended in Lampung.
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N***r

10.0
/ 10
Staying at the Novotel Lampung was truly a memorable experience, especially when I stayed in room 8009 with a direct ocean view. Upon entering, the first impression was of utmost cleanliness and tidiness. The room's layout felt spacious and modern, with a blend of elegant design yet comfortable for relaxing. The large windows overlooking the ocean were a major highlight—the expansive ocean vistas, combined with the gradations of sky colors from morning to dusk, were truly calming and imbued with a sense of maximum relaxation. In terms of room amenities, everything felt complete and high-quality. The bed was very comfortable with clean, fragrant linens, ensuring excellent sleep quality. The lighting was also well-controlled, not too bright but just enough to create a warm atmosphere. The bathroom was equally impressive—clean, modern, with stable water pressure and complete and neatly arranged amenities. The most outstanding aspect of this stay was the service from the hotel team. From check-in, the front office staff greeted us with a friendly, prompt, and professional welcome. The entire process went smoothly and without a hitch, and the staff were quick to provide detailed information about the hotel's facilities. Throughout my stay, every interaction with the staff—both housekeeping and other team members—was always warm and helpful. Housekeeping kept the rooms clean and tidy with attention to detail, demonstrating high service standards. Furthermore, the overall atmosphere of the hotel is very conducive to both staycations and business trips. The public areas are well-maintained, and the hotel's ambiance exudes a sense of serenity and exclusivity. Furthermore, the hotel's strategic location makes access to various destinations in Bandar Lampung easy. Overall, my stay in room 8009 with an ocean view at Novotel Lampung was a very satisfying experience.
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In the Area
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Jl Gatot Subroto No 136 Sukaraja, Teluk Betung, Bandar Lampung, Lampung, Indonesia, 35226

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Staying at Novotel Lampung is a good choice when you are visiting Teluk Betung. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Novotel Lampung

Jl Gatot Subroto No 136 Sukaraja, Teluk Betung, Bandar Lampung, Lampung, Indonesia, 35226
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Location


Staying at Novotel Lampung is a good choice when you are visiting Teluk Betung.

About Novotel Lampung

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Novotel Lampung is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Novotel Lampung.

All facilities in Novotel Lampung

Others Novotel Lampung
Others

Transportation

  • Bus/truck parking
  • Valet parking

Public Facilities

  • Parking
  • WiFi in public area

Hotel Services

  • Concierge
  • 24-hour Receptionist

Things to Do

  • Outdoor pool

General

  • Swimming pool

In-room Facilities

  • TV

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Novotel Lampung

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Number of floors in Novotel Lampung
14
Another facilities in Novotel Lampung
Bus/truck parking, Valet parking, WiFi in public area, Concierge, 24-hour Receptionist

Frequently asked question in Novotel Lampung

What are available facilities at Novotel Lampung?
There are top facilites at Novotel Lampung such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Novotel Lampung?
The standard check-in time at Novotel Lampung is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Novotel Lampung?
Novotel Lampung is a 4.0-star hotel.
How many floors does Novotel Lampung have?
Novotel Lampung has 14 floors.
Does Novotel Lampung provide parking?
Yes, Novotel Lampung provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Novotel Lampung

Overall Ratings & Reviews Novotel Lampung

Traveloka (2,787)
Other sources (57)
8.6
Very Good
From 2,787 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about Novotel Lampung
All
Staff Friendliness (121)
Ambiance (111)
Room Space (106)
Bedroom (104)
Hotel Area (104)
Family Friendly (100)
Taste (98)
Bathroom (91)
Variety (90)
Surroundings (87)
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Traveler Reviews Novotel Lampung

Number of reviews per page
20
40
Customer reviews
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Yahya Y.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The Novotel Lampung Hotel was very impressive. The attractively designed rooms were very comfortable. The restaurant's ambiance was exceptional, as was the food. Highly recommended for your next trip.
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Accommodation's Reply
03 Aug 2026
Dear Mr. Yahya Y., Thank you for choosing Novotel Lampang as your accommodation during your business trip, and thank you for taking the time to share such a positive experience. We are delighted to hear that you enjoyed the comfortable room design, the excellent restaurant atmosphere, and the food we served. Your comments and feedback are invaluable to our entire team and motivate us to continue providing the best possible experience for all our guests. We hope to welcome you back on your next trip and provide you with an equally memorable, or perhaps even better, stay. Sincerely, Alian Syahri, General Manager
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febriansyah p.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I don't regret staying here, if I come back I will come here again.
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Accommodation's Reply
29 Jul 2026
Dear Ms. Fabriansyah P., Thank you for taking the time to write a positive review about your stay at Novotel Lampung. We are delighted to hear that you were satisfied with your stay with us and did not regret choosing Novotel Lampung as your destination. Your compliments and plans to return are a great inspiration to our entire team in providing the best service and memorable experiences for all guests. We hope to welcome you back to Novotel Lampung next time and provide you with the same impressive experience, or perhaps even better. Sincerely, Alain Syahri, General Manager
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M***M
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The room is clean and comfortable and happy.
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Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Novotel Lampung and for giving us a perfect score. We are delighted to hear that you were satisfied with the cleanliness and comfort of our rooms. The happiness and comfort of all our guests during their stay is our top priority, and such positive feedback encourages our entire team to continue striving to provide the best possible service. We hope to welcome you back to Novotel Lampung on your next visit and provide you with an even more memorable stay. Sincerely, Alain Syahri, General Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff was friendly, the room was clean and the check-in time was also right.
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Accommodation's Reply
14 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Novotel Lampung and giving us a perfect rating. We are delighted to hear that you were satisfied with the friendliness of our team, the cleanliness of your room, and the smooth and timely check-in process. Such positive reviews are a great encouragement to our entire team to provide the best possible service to all our guests. We hope to welcome you back to Novotel Lampung on your next visit and provide you with another memorable, or perhaps even better, experience. Sincerely, Alain Syahri, General Manager
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afias
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The rooms are clean and comfortable, and the staff are very friendly. The best hotel in Lampung.
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Accommodation's Reply
13 Jul 2026
Dear Mr. Afias, Thank you for taking the time to share your experience at Novotel Lampung and giving us a perfect rating. We are delighted to hear that you enjoyed the cleanliness and comfort of our rooms and were impressed by the friendly service from our team. Your recognition of Novotel Lampung as "the best hotel in Lampung" is a truly meaningful reward and inspires our entire team to continue striving for the best service. We hope to welcome you back to Novotel Lampung on your next stay and provide you with a similarly memorable experience. Sincerely, Alain Syahri, General Manager
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a***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Comfortable rooms and very friendly reception service.
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Accommodation's Reply
13 Jul 2026
Dear Mr./Ms. a*s, Thank you for taking the time to share your experience staying at Novotel Lampung and giving us a perfect rating. We are delighted to hear that you felt comfortable in our room and received friendly service from our concierge team. We will share your compliments with the entire team to inspire us to continue providing the best service to all guests. We hope to welcome you back to Novotel Lampung next time and provide you with a similarly memorable stay. Sincerely, Alain Syahri, General Manager
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i***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Family friendly, friendly staff, spacious and clean rooms.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Novotel Lampung. We are delighted to hear that you enjoyed the family-friendly atmosphere, the friendly service from our team, and the comfort of the spacious and clean rooms. Guest satisfaction is our top priority, and your compliments motivate our entire team to continue striving to provide the best service. We are very grateful for your trust in choosing Novotel Lampung and we hope to welcome you and your family back again on your next stay for an even more memorable experience. Sincerely, Alain Syahri, General Manager
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f***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
I don't regret staying at this place.
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Accommodation's Reply
12 Jul 2026
Dear Mr./Ms. F*h, Thank you for your excellent rating and for sharing your experience staying at Novotel Lampung. We are delighted to know that you were satisfied and did not regret choosing Novotel Lampung as your accommodation. Your satisfaction is our joy and motivates our entire team to strive to provide the best service and create memorable experiences for all guests. We hope to welcome you back to Novotel Lampung in the future. Sincerely, Alain Syahri, General Manager
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M***M
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Good hospitality, perfect view.
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Accommodation's Reply
12 Jul 2026
Dear M***M, Thank you for taking the time to share your wonderful feedback and for giving Novotel Lampung an excellent rating. We are delighted to know that you enjoyed our hospitality and the beautiful view during your stay. Your appreciation means a lot to our team and motivates us to continue providing exceptional service and memorable experiences for all our guests. We look forward to welcoming you back to Novotel Lampung for another enjoyable stay in the future. Warm regards, Alian Syahri General Manager
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nova e.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Every time I go to Lampung, I choose Novotel.
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Accommodation's Reply
12 Jul 2026
Dear Ms. Nova E., Thank you for your excellent rating and for choosing Novotel Lampung as your accommodation. We are delighted and honored to know that every time you visit Lampung, Novotel Lampung is your choice. Your trust and support drive our entire team to strive for the best service and provide a comfortable and memorable stay. We hope to welcome you back to Novotel Lampung on your next visit. Sincerely, Alain Syahri, General Manager
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, the facilities are good, and the view is great, especially the double room. The staff is receptive to feedback. The only downside is that there's no mirror in the room; the only one is in the bathroom.
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Accommodation's Reply
07 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Novotel Lampung. We are delighted to hear that you enjoyed your stay with our friendly staff, hotel facilities, and the views, especially from the beautiful twin room. We appreciate our staff's prompt response to your feedback. Furthermore, we thank you for your suggestion regarding the addition of a mirror in the room. We understand that a mirror would enhance your comfort during your stay. We have noted this feedback and will incorporate it into our evaluations to improve our facilities and guest experience in the future. We look forward to welcoming you back to Novotel Lampung and providing you with an even more comfortable stay on your next visit. Sincerely, Aleen Syahri, General Manager
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C***r
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The hotel is nice, clean and tidy.
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Accommodation's Reply
04 Jul 2026
Dear Valued Guest, Thank you for taking the time to write a review about your stay at Novotel Lampung. We are delighted to hear that you found our hotel to be in good condition, clean, and well-maintained. Your compliments encourage our entire team to continue striving to maintain the quality of our facilities and provide the best possible service to all our guests. We hope to welcome you back to Novotel Lampung on your next visit. Sincerely, Alain Syahri, General Manager
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Agung A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
A truly memorable staycation experience with my family. From the front desk to the restaurant staff, everyone was friendly and helpful, and we were very helpful with our heavy luggage. The rooms were clean, the views beautiful, and the soundproofing made for a very comfortable stay. The spacious swimming pool with equally beautiful views made for a long swim. The gym was also very comfortable. The restaurant food was delicious with a wide variety... The best!
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Accommodation's Reply
30 Jun 2026
Dear Mr. Agung A., Thank you for taking the time to share your experience at Novotel Lampung. We are delighted to hear that your family vacation was memorable. We are pleased to hear that you appreciated the friendly and attentive service of our team, from the reception staff to the restaurant team, especially in assisting with your luggage. We are also pleased to hear that the cleanliness and comfort of the rooms, the beautiful views, the swimming pool, the fitness facilities, as well as the variety and taste of the food in our restaurants, met and exceeded your expectations. Such positive reviews encourage our entire team to provide the best service and create memorable stays for all guests. We hope to welcome you and your family back to Novotel Lampung on your next visit. Sincerely, Alain Syahri, General Manager
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Endah M. N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Beautiful view, friendly & helpful staff, food is lacking for a 4 star class.
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Accommodation's Reply
26 Jun 2026
Dear Ms. Endah M.N., Thank you for choosing Novotel Lampung and for taking the time to share your experience. We are delighted to hear that you enjoyed the beautiful views, as well as the service and assistance from our team during your stay. We will share your compliments with all Heartists® staff to encourage us to continue striving for the best service. We also appreciate your feedback regarding the food quality. This feedback is invaluable to us, and we have forwarded it to our food team for evaluation and improvement, ensuring that our menu and food quality meet all guest expectations. We look forward to welcoming you back to Novotel Lampung again and providing you with an even better experience on your next visit. Sincerely, Alain Syahri, General Manager
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Desy N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Very satisfied with the service, the room is comfortable and clean.
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Accommodation's Reply
29 Jun 2026
Dear Ms. Desy N., Thank you for taking the time to share your experience at Novotel Lampung. We are delighted to hear that you were very satisfied with our service and enjoyed the comfort and cleanliness of your room throughout your stay. Positive feedback like this motivates our entire team to continue providing the best service and creating memorable experiences for every guest. We look forward to welcoming you back to Novotel Lampung on your next visit. Sincerely, Alian Syahri, General Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
every corner of the hotel is very satisfying
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Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for your excellent rating and for choosing Novotel Lampung as your accommodation. We are delighted to know that you enjoyed your stay at our hotel. Your compliments encourage us to continue striving to maintain and improve the quality of our facilities and services. We hope to welcome you back again on your next stay for an even more memorable experience. Sincerely, Alean Syahri, General Manager
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F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
I stayed overnight at the Novotel, located close to downtown Lampung. The pool is great, the gym is proper and quite spacious, the room was clean, comfortable, and most importantly, it was kid-friendly! Luckily, I got a room with an ocean view, so it was great to watch the ships go by. 😍
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Accommodation's Reply
17 Jun 2026
Dear Mr./Ms. F*a, Thank you for your wonderful review and for choosing Novotel Lampung as your accommodation. We are delighted to hear that you enjoyed our hotel facilities, from our excellent location, swimming pool, and fitness center to the comfort of your room. We are also proud of our child-friendly concept, which provided a fun experience for you and your family, and for allowing you to enjoy the sea view throughout your stay. Your compliments motivate us to continue maintaining and improving the quality of our service. We hope to welcome you back to Novotel Lampung again for another meaningful stay. Sincerely, Alian Syahri, General Manager
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z***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Parking was too dark, overall everything was okay.
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Accommodation's Reply
11 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Lampung. We are pleased to know that, overall, you had a pleasant stay with us. At the same time, we appreciate your comment regarding the parking area lighting. Please accept our apologies for any inconvenience this may have caused. Your feedback has been shared with the relevant team for review and improvement, as we continuously strive to enhance the comfort and safety of our guests. Thank you once again for your valuable feedback. We look forward to welcoming you back to Novotel Lampung for an even better experience in the future. Warm regards, Alian Syahri General Manager
A***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff were very friendly and helpful during the check-in and check-out process even though it was busy.
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Accommodation's Reply
09 Jun 2026
Dear Ms. A*u, Thank you for your positive rating and review. We are delighted to hear that you enjoyed your stay with us, especially the friendliness and assistance our team provided during check-in and check-out. Such recognition encourages all our staff to continue striving for the best service, even during busy periods with many guests and activities. Thank you for your trust. We hope to welcome you back to Novotel Lampung on your next visit and provide you with an even more memorable experience. Sincerely, Alian Syahri, General Manager
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R***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
All the facilities are good, but you can't watch Netflix even though there are a selection of items.
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Accommodation's Reply
05 Jun 2026
Dear Ms. Ru, Thank you for choosing Novotel Lampung and for taking the time to share your experience. We are delighted to hear that you rated our facilities highly. Regarding Netflix, please note that this service is available with each guest's personal Netflix account. If you experienced any difficulties accessing or logging into your personal account during your stay, we apologize for any inconvenience. We have forwarded your feedback to the relevant team to ensure that usage instructions and connectivity issues work properly for all guests. Thank you for your interest and feedback. We look forward to welcoming you back on your next stay and providing you with an even better experience. Sincerely, Alain Syahri, General Manager
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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews Novotel Lampung

Traveloka (2,787)
Other sources (57)
8.6
Very Good
From 2,787 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about Novotel Lampung
All
Staff Friendliness (121)
Ambiance (111)
Room Space (106)
Bedroom (104)
Hotel Area (104)
Family Friendly (100)
Taste (98)
Bathroom (91)
Variety (90)
Surroundings (87)
Sort by
Most Recent
Format
With Text
Preferences
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Traveler Reviews Novotel Lampung

Number of reviews per page
20
40
Customer reviews
Profile Picture
Yahya Y.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The Novotel Lampung Hotel was very impressive. The attractively designed rooms were very comfortable. The restaurant's ambiance was exceptional, as was the food. Highly recommended for your next trip.
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Accommodation's Reply
03 Aug 2026
Dear Mr. Yahya Y., Thank you for choosing Novotel Lampang as your accommodation during your business trip, and thank you for taking the time to share such a positive experience. We are delighted to hear that you enjoyed the comfortable room design, the excellent restaurant atmosphere, and the food we served. Your comments and feedback are invaluable to our entire team and motivate us to continue providing the best possible experience for all our guests. We hope to welcome you back on your next trip and provide you with an equally memorable, or perhaps even better, stay. Sincerely, Alian Syahri, General Manager
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febriansyah p.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I don't regret staying here, if I come back I will come here again.
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Accommodation's Reply
29 Jul 2026
Dear Ms. Fabriansyah P., Thank you for taking the time to write a positive review about your stay at Novotel Lampung. We are delighted to hear that you were satisfied with your stay with us and did not regret choosing Novotel Lampung as your destination. Your compliments and plans to return are a great inspiration to our entire team in providing the best service and memorable experiences for all guests. We hope to welcome you back to Novotel Lampung next time and provide you with the same impressive experience, or perhaps even better. Sincerely, Alain Syahri, General Manager
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M***M
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The room is clean and comfortable and happy.
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Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Novotel Lampung and for giving us a perfect score. We are delighted to hear that you were satisfied with the cleanliness and comfort of our rooms. The happiness and comfort of all our guests during their stay is our top priority, and such positive feedback encourages our entire team to continue striving to provide the best possible service. We hope to welcome you back to Novotel Lampung on your next visit and provide you with an even more memorable stay. Sincerely, Alain Syahri, General Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff was friendly, the room was clean and the check-in time was also right.
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Accommodation's Reply
14 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Novotel Lampung and giving us a perfect rating. We are delighted to hear that you were satisfied with the friendliness of our team, the cleanliness of your room, and the smooth and timely check-in process. Such positive reviews are a great encouragement to our entire team to provide the best possible service to all our guests. We hope to welcome you back to Novotel Lampung on your next visit and provide you with another memorable, or perhaps even better, experience. Sincerely, Alain Syahri, General Manager
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afias
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The rooms are clean and comfortable, and the staff are very friendly. The best hotel in Lampung.
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Accommodation's Reply
13 Jul 2026
Dear Mr. Afias, Thank you for taking the time to share your experience at Novotel Lampung and giving us a perfect rating. We are delighted to hear that you enjoyed the cleanliness and comfort of our rooms and were impressed by the friendly service from our team. Your recognition of Novotel Lampung as "the best hotel in Lampung" is a truly meaningful reward and inspires our entire team to continue striving for the best service. We hope to welcome you back to Novotel Lampung on your next stay and provide you with a similarly memorable experience. Sincerely, Alain Syahri, General Manager
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a***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Comfortable rooms and very friendly reception service.
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Accommodation's Reply
13 Jul 2026
Dear Mr./Ms. a*s, Thank you for taking the time to share your experience staying at Novotel Lampung and giving us a perfect rating. We are delighted to hear that you felt comfortable in our room and received friendly service from our concierge team. We will share your compliments with the entire team to inspire us to continue providing the best service to all guests. We hope to welcome you back to Novotel Lampung next time and provide you with a similarly memorable stay. Sincerely, Alain Syahri, General Manager
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i***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Family friendly, friendly staff, spacious and clean rooms.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Novotel Lampung. We are delighted to hear that you enjoyed the family-friendly atmosphere, the friendly service from our team, and the comfort of the spacious and clean rooms. Guest satisfaction is our top priority, and your compliments motivate our entire team to continue striving to provide the best service. We are very grateful for your trust in choosing Novotel Lampung and we hope to welcome you and your family back again on your next stay for an even more memorable experience. Sincerely, Alain Syahri, General Manager
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f***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
I don't regret staying at this place.
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Accommodation's Reply
12 Jul 2026
Dear Mr./Ms. F*h, Thank you for your excellent rating and for sharing your experience staying at Novotel Lampung. We are delighted to know that you were satisfied and did not regret choosing Novotel Lampung as your accommodation. Your satisfaction is our joy and motivates our entire team to strive to provide the best service and create memorable experiences for all guests. We hope to welcome you back to Novotel Lampung in the future. Sincerely, Alain Syahri, General Manager
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M***M
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Good hospitality, perfect view.
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Accommodation's Reply
12 Jul 2026
Dear M***M, Thank you for taking the time to share your wonderful feedback and for giving Novotel Lampung an excellent rating. We are delighted to know that you enjoyed our hospitality and the beautiful view during your stay. Your appreciation means a lot to our team and motivates us to continue providing exceptional service and memorable experiences for all our guests. We look forward to welcoming you back to Novotel Lampung for another enjoyable stay in the future. Warm regards, Alian Syahri General Manager
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nova e.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Every time I go to Lampung, I choose Novotel.
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Accommodation's Reply
12 Jul 2026
Dear Ms. Nova E., Thank you for your excellent rating and for choosing Novotel Lampung as your accommodation. We are delighted and honored to know that every time you visit Lampung, Novotel Lampung is your choice. Your trust and support drive our entire team to strive for the best service and provide a comfortable and memorable stay. We hope to welcome you back to Novotel Lampung on your next visit. Sincerely, Alain Syahri, General Manager
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, the facilities are good, and the view is great, especially the double room. The staff is receptive to feedback. The only downside is that there's no mirror in the room; the only one is in the bathroom.
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Accommodation's Reply
07 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Novotel Lampung. We are delighted to hear that you enjoyed your stay with our friendly staff, hotel facilities, and the views, especially from the beautiful twin room. We appreciate our staff's prompt response to your feedback. Furthermore, we thank you for your suggestion regarding the addition of a mirror in the room. We understand that a mirror would enhance your comfort during your stay. We have noted this feedback and will incorporate it into our evaluations to improve our facilities and guest experience in the future. We look forward to welcoming you back to Novotel Lampung and providing you with an even more comfortable stay on your next visit. Sincerely, Aleen Syahri, General Manager
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C***r
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The hotel is nice, clean and tidy.
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Accommodation's Reply
04 Jul 2026
Dear Valued Guest, Thank you for taking the time to write a review about your stay at Novotel Lampung. We are delighted to hear that you found our hotel to be in good condition, clean, and well-maintained. Your compliments encourage our entire team to continue striving to maintain the quality of our facilities and provide the best possible service to all our guests. We hope to welcome you back to Novotel Lampung on your next visit. Sincerely, Alain Syahri, General Manager
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Agung A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
A truly memorable staycation experience with my family. From the front desk to the restaurant staff, everyone was friendly and helpful, and we were very helpful with our heavy luggage. The rooms were clean, the views beautiful, and the soundproofing made for a very comfortable stay. The spacious swimming pool with equally beautiful views made for a long swim. The gym was also very comfortable. The restaurant food was delicious with a wide variety... The best!
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Accommodation's Reply
30 Jun 2026
Dear Mr. Agung A., Thank you for taking the time to share your experience at Novotel Lampung. We are delighted to hear that your family vacation was memorable. We are pleased to hear that you appreciated the friendly and attentive service of our team, from the reception staff to the restaurant team, especially in assisting with your luggage. We are also pleased to hear that the cleanliness and comfort of the rooms, the beautiful views, the swimming pool, the fitness facilities, as well as the variety and taste of the food in our restaurants, met and exceeded your expectations. Such positive reviews encourage our entire team to provide the best service and create memorable stays for all guests. We hope to welcome you and your family back to Novotel Lampung on your next visit. Sincerely, Alain Syahri, General Manager
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Endah M. N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Beautiful view, friendly & helpful staff, food is lacking for a 4 star class.
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Accommodation's Reply
26 Jun 2026
Dear Ms. Endah M.N., Thank you for choosing Novotel Lampung and for taking the time to share your experience. We are delighted to hear that you enjoyed the beautiful views, as well as the service and assistance from our team during your stay. We will share your compliments with all Heartists® staff to encourage us to continue striving for the best service. We also appreciate your feedback regarding the food quality. This feedback is invaluable to us, and we have forwarded it to our food team for evaluation and improvement, ensuring that our menu and food quality meet all guest expectations. We look forward to welcoming you back to Novotel Lampung again and providing you with an even better experience on your next visit. Sincerely, Alain Syahri, General Manager
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Desy N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Very satisfied with the service, the room is comfortable and clean.
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Accommodation's Reply
29 Jun 2026
Dear Ms. Desy N., Thank you for taking the time to share your experience at Novotel Lampung. We are delighted to hear that you were very satisfied with our service and enjoyed the comfort and cleanliness of your room throughout your stay. Positive feedback like this motivates our entire team to continue providing the best service and creating memorable experiences for every guest. We look forward to welcoming you back to Novotel Lampung on your next visit. Sincerely, Alian Syahri, General Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
every corner of the hotel is very satisfying
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Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for your excellent rating and for choosing Novotel Lampung as your accommodation. We are delighted to know that you enjoyed your stay at our hotel. Your compliments encourage us to continue striving to maintain and improve the quality of our facilities and services. We hope to welcome you back again on your next stay for an even more memorable experience. Sincerely, Alean Syahri, General Manager
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F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
I stayed overnight at the Novotel, located close to downtown Lampung. The pool is great, the gym is proper and quite spacious, the room was clean, comfortable, and most importantly, it was kid-friendly! Luckily, I got a room with an ocean view, so it was great to watch the ships go by. 😍
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Accommodation's Reply
17 Jun 2026
Dear Mr./Ms. F*a, Thank you for your wonderful review and for choosing Novotel Lampung as your accommodation. We are delighted to hear that you enjoyed our hotel facilities, from our excellent location, swimming pool, and fitness center to the comfort of your room. We are also proud of our child-friendly concept, which provided a fun experience for you and your family, and for allowing you to enjoy the sea view throughout your stay. Your compliments motivate us to continue maintaining and improving the quality of our service. We hope to welcome you back to Novotel Lampung again for another meaningful stay. Sincerely, Alian Syahri, General Manager
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z***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Parking was too dark, overall everything was okay.
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Accommodation's Reply
11 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Lampung. We are pleased to know that, overall, you had a pleasant stay with us. At the same time, we appreciate your comment regarding the parking area lighting. Please accept our apologies for any inconvenience this may have caused. Your feedback has been shared with the relevant team for review and improvement, as we continuously strive to enhance the comfort and safety of our guests. Thank you once again for your valuable feedback. We look forward to welcoming you back to Novotel Lampung for an even better experience in the future. Warm regards, Alian Syahri General Manager
A***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff were very friendly and helpful during the check-in and check-out process even though it was busy.
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2 people find it helpful
Accommodation's Reply
09 Jun 2026
Dear Ms. A*u, Thank you for your positive rating and review. We are delighted to hear that you enjoyed your stay with us, especially the friendliness and assistance our team provided during check-in and check-out. Such recognition encourages all our staff to continue striving for the best service, even during busy periods with many guests and activities. Thank you for your trust. We hope to welcome you back to Novotel Lampung on your next visit and provide you with an even more memorable experience. Sincerely, Alian Syahri, General Manager
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R***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
All the facilities are good, but you can't watch Netflix even though there are a selection of items.
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Accommodation's Reply
05 Jun 2026
Dear Ms. Ru, Thank you for choosing Novotel Lampung and for taking the time to share your experience. We are delighted to hear that you rated our facilities highly. Regarding Netflix, please note that this service is available with each guest's personal Netflix account. If you experienced any difficulties accessing or logging into your personal account during your stay, we apologize for any inconvenience. We have forwarded your feedback to the relevant team to ensure that usage instructions and connectivity issues work properly for all guests. Thank you for your interest and feedback. We look forward to welcoming you back on your next stay and providing you with an even better experience. Sincerely, Alain Syahri, General Manager
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