Novotel Solo

Two nights feels like not enough, and Solo is always a place that is missed.

Late check-in upon arrival was assisted by Mas Syahrul at the reception desk, the room needs were assisted by a Room Attendant whose name I cannot mention because his name tag was illegible, but I say thank you very much and please pass it on to the person concerned. Also during breakfast at Andrawina Restaurant, the restaurant atmosphere was comfortable, a variety of food choices, served completely in the restaurant and the staff who helped at that time was Mbak Fitria (apologies if I am wrong) was very helpful especially when finding a table for us to eat. Upon departure we were assisted by a friendly reception staff too, unfortunately I did not have time to see her name. Thank you very much Novotel Solo for hosting us well on October 24 - October 25.

Good hotel. Well maintained and friendly staff.

The variety and taste of food may need to be improved.

Same as always... super nice hotel!

Good. Improve the cleanliness.

Great, add more security for the parking area because one alone is not enough, it seems.

Very impressive and impressive.

It's good, not everywhere, but far away.

The staff is very friendly and the cleanliness is very well maintained.

My stay here was very memorable. The service was excellent. However, I would suggest having security guards at the main gate to control cars entering and exiting, as there are many cars passing by on the main road.

Overall, it's nice and well-maintained, and breakfast is always available. The only downside is that one elevator was broken and wasn't repaired immediately, resulting in long queues and a waste of time.

The elevator was broken, and the food variety was limited and the taste was mediocre. It didn't live up to its 4-star claim.

One of the elevators was broken, even though it was crowded with graduates, so everyone had to queue up to get in. Furthermore, the food variety wasn't extensive, and the taste was rather average for a hotel that claims to be a 4-star hotel.

I chose to stay here because it's right in the middle of Jl. Slamet Riyadi, making it easier to get around. My only regret is that I was only given one access card. If I wanted two, I'd have to pay another Rp 50,000. Other hotels always give two cards for free. This made it difficult for us to leave when others were resting. Another thing I'd like to highlight is that the window drapery was broken, so I couldn't open the window. Also, the shower faucet was a bit difficult to understand; I had to read the instructions before taking a shower. The knob was also slippery when showering. Another thing I noticed was that there was no doorbell. Not a big deal for me, but it's quite important for other guests, especially older people. I liked that the room temperature could be adjusted to my liking, so I was happy the room wasn't too cold and I was shivering. Overall, everything was fine; the staff was friendly and very helpful. Hopefully, this will be a good indicator for future reviews.

When booking via the app, in the special request field, I wrote: non-smoking room, high floor, 1 large single bed, and "our 22nd wedding anniversary" (a non-smoking room). I was hoping for something special from Novotel Solo, hehe... And then, it was time to check in... Beyond my expectations, the front desk staff only mentioned one option: "non-smoking room."

All staff very warm welcome, great experience for my family.

Strategically located near the Ngarsopuro night market, museums, and the CFD (Central Festival) event. It's a perfect place to spend your weekend. The food is decent, but I'd suggest a bit more variety.

The location is truly strategic for getting anywhere, and there are also many cafes and culinary options nearby. Recommended!

The staff's response to complaint handling was slow. I ordered a non-smoking room but it still smelled of smoke. At 3 AM in the morning, a loud sound suddenly came from the toilet and woke us up. The complaint was only handled correctly in the morning by the manager, but it didn't seem sincere. A rather bad experience for such a branded hotel with this level of service and facilities. The food was just okay.