Narita Gateway Hotel

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8.1
/10
Very Good
1,484 reviews

What Guests Say About Their Stay

Wifi (15)
Accessibility (13)
Bedroom (13)
Distance To City Center (12)

Nguyen X. P.

9.7
/ 10
Service and quality are quite ok even though it is a 3-star hotel but the staff and amenities are quite good. Very close to Narita airport so convenient
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Thi N. T. H.

9.7
/ 10
The room is very clean and spacious, fully equipped, there is a very convenient airport shuttle bus. Will book again when needing to use the service. Thanks
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Napittha Y.

9.7
/ 10
Breakfast variety Luggage storage service is provided in case of arrival before check-in time. There is a free shuttle from the hotel to the airport, train station and Aeon Mall. Very convenient.
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IVONNE CAROLINE

9.7
/ 10
We were very satisfied staying at this hotel (we all rented 3 rooms). The room is very spacious, and the most important thing is that there are 2 bus facilities provided by the hotel (bus to NRT Airport (terminals 1,2 and 3) and JR NRT Station Bus. The hotel staff is very professional. When the bus does not arrive at 7 am to NRT Airport The Narita Gateway Hotel provides free 2 taxi facilities which we can directly use to NRT airport, amazingly, We In Sya Allah will return to stay at the Narita Gateway Hotel when on vacation to Japan.
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Chavalit Kunha

8.5
/ 10
Excellent, overpriced, luxurious, spacious. I like to have a shuttle to travel to the city or to the airport at all times.
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In the Area
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658 Oyama, Chiba, Narita, Kanto, Japan, 286-0131

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Narita Gateway Hotel is a hotel is located at Narita. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Narita Gateway Hotel

658 Oyama, Chiba, Narita, Kanto, Japan, 286-0131
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General


Near Narita International Culture Hall

Location


With a stay at Narita Gateway Hotel in Narita (Oyama), you'll be within a 10-minute drive of Naritasan Shinshoji Temple and Narita Omotesando. This family-friendly hotel is 0.8 mi (1.3 km) from Omote-sandō and 1.4 mi (2.3 km) from Sakura-no-Yama Hill.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Omote-sandō - 1 km / 0.6 mi
Sakura-no-Yama Hill - 2.1 km / 1.3 mi
Naritasan Park - 3.5 km / 2.2 mi
Taiheiyo Club Narita Course - 3.5 km / 2.2 mi
Naritasan Calligraphy Museum - 3.6 km / 2.2 mi
Narita International Culture Hall - 3.7 km / 2.3 mi
Naritasan Shinshoji Temple - 4 km / 2.5 mi
Kuriyama Park - 4 km / 2.5 mi
Aeon Mall Narita - 4.1 km / 2.5 mi
Narita Omotesando - 4.1 km / 2.6 mi
Narita Tourist Pavilion - 4.2 km / 2.6 mi
Narita Yokan Museum - 4.4 km / 2.7 mi
Sanrizuka Goryo Ranch Memorial Hall - 4.9 km / 3 mi
Narita Airport and Community Historical Museum - 8 km / 4.9 mi
Museum of Aeronautical Sciences - 8 km / 5 mi

The nearest airports are:
Narita Intl. Airport (NRT) - 4.4 km / 2.8 mi
Ibaraki Airport (IBR) - 86.9 km / 54 mi

The preferred airport for Narita Gateway Hotel is Narita Intl. Airport (NRT).

Facilities


Enjoy recreation amenities such as a fitness center or take in the view from a garden. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room. Guests can catch a ride on the complimentary shuttle, which operates within 10 km.

Business Facilities


Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 4 meeting rooms available for events. A roundtrip airport shuttle is complimentary (available on request), and a train station pick-up service is also provided at no charge.

Dining


Grab dinner at Senses, a restaurant that specializes in local cuisine. You can also grab snacks at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 9:30 AM for a fee.

Rooms


Make yourself at home in one of the 307 air-conditioned rooms featuring refrigerators. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as desks and blackout drapes/curtains.

All facilities in Narita Gateway Hotel

Entertainment Facility Narita Gateway Hotel
Entertainment Facility
Fitness Center Narita Gateway Hotel
Fitness Center
Functional Hall Narita Gateway Hotel
Functional Hall
Common Space Narita Gateway Hotel
Common Space
Lobby Narita Gateway Hotel
Lobby

Hotel Services

  • Laundry service
  • Multilingual staff
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Transportation

  • Bus/truck parking
  • Airport transfer
  • Area shuttle

General

  • Microwave (shared)
  • Smoking area
  • Banquet

Accessibilty

  • Accessible parking
  • Wheelchair accessible
  • Disabled access friendly

Sports and Recreations

  • Fitness center
  • Table tennis
  • Game room

Things to Do

  • Shops
  • Outdoor facilities
  • Garden

Public Facilities

  • Coffee shop
  • Elevator
  • Safety deposit box

Family-friendly Facilities

  • Toys
  • Children games

Nearby Facilities

  • Gift shop
  • Laundry

Connectivity

  • LAN Internet
  • Free WiFi

Food and Drinks

  • Breakfast

Business Facilities

  • Meeting rooms

Shuttle Service

  • Train station pickup

Accommodation Policy & General Information in Narita Gateway Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Check-in/Check-out Time

Check-in:
15:00 - 04:00
Check-out:
Before 11:00

  • Fee for buffet breakfast: approximately JPY 2200 per person
  • Crib (infant bed) fee: JPY 2000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets Not Allowed

Professional property host/manager, Unicode Support false, No rollaway/extra beds available

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 04:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Narita Gateway Hotel
307
Number of floors in Narita Gateway Hotel
10
Another facilities in Narita Gateway Hotel
Laundry service, Multilingual staff, Luggage storage, 24-hour Receptionist, Concierge

Frequently asked question in Narita Gateway Hotel

What are available facilities at Narita Gateway Hotel?
There are top facilites at Narita Gateway Hotel such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Narita Gateway Hotel?
The standard check-in time at Narita Gateway Hotel is starting from 15:00 - 04:00 while the latest check-out time is at Before 11:00
Does Narita Gateway Hotel provide breakfast?
Yes, Narita Gateway Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Narita Gateway Hotel?
Narita Gateway Hotel is a 4.0-star hotel.
How many floors does Narita Gateway Hotel have?
Narita Gateway Hotel has 10 floors.
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More Reviews from Other Guests in Narita Gateway Hotel

Overall Ratings & Reviews Narita Gateway Hotel

Traveloka (240)
Other sources (1,244)
8.0
Very Good
From 1,244 reviews
Cleanliness

8.0

Room Comfort

7.8

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Narita Gateway Hotel

Number of reviews per page
20
40
Top reviews
Fran
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

It was our first time in Japan and our flight landed at 9pm. We got on the free shuttle and it was very easy to locate. The hotel room was surprisingly huge and we had amenities including pyjamas. The staff were very helpful and attentive. The breakfast buffet was adequate with a lot of variety and the food was really tasty. Air conditioning was not great but there were fans and humidifiers available to rent for free on our floor, so we rented one. There was a currency exchange machine at the lobby and a Family Mart convenience store within the premises, where i did my luggage transfer swiftly and effortlessly. We spent two days at Gateway Hotel before moving to Tokyo and we took advantage of the free shuttle bus to the mall in Narita, where we got a feel of the area. We also got the free shuttle bus to the train station when we checked out. In all, it was a very pleasant stay and i would stay here again when next i visit.
Read More
Wendy
icon-
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel has poor customer service and bad communication with the guest. They are not aware of who comes in as there is no security. There is 2 restaurant but 1 is closed for unknown reasons. They are not focus on the charges or the identity of the guest to match documents. There is loitering in the first floor bar.
julia
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It’s reasonable priced for our stay. Good breakfast. Clean room. Not much amenities. But got your essentials. Will stay here again. When we are in the area.
Michael
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel was convenient for airport stop over. Free airport bus is a bonus. Staff friendly and helpful. Room clean. Only negative Fridge was noisy.
Michele
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel is older as well as the furniture but it was clean and served its purpose. We needed to stay overnight in Narita before our flight out the next day. Check in was easy. They offer an airport shuttle to/from the hotel.
Zhuopeng
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

They were super nice and helpful. The new family mart that's 24h is amazing! Only downside is that doors were squeaky and floors. And my toilet lid was broken prior I got into hotel. But the bed is nice, the view is amazing, everything about it was a great experience.
Tim
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good breakfast with good varieties. Sugggest to have 2 firm pillows oer guest.
Peter
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

No breakfast but having stays in four previous 3 star hotels. The Narita Gateway was by far the best overall hotel for the price!
Alexander
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great room. Free shuttle bus at entrance for trips to Aeon Mall and return. Also a free airport shuttle. Convenience store inside hotel.
Samantha
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Lovely staff incredibly helpful. Super great location. We would come back again but stay in a different room. This room was incredibly tiny me and my partner had what I would consider a 1 person bed.
Jordan
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very good and convenient. Old building but great breakfast. And room size is the best.
moazam
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Airport Hotel near to Narita , Shuttle bus ok . Hotel is clean and tidy but the rooms are dated , but will still be happy to recommend
Steve
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The koi pond & rear landscaping create a lovely setting off the restaurant. Breakfast was excellent with a wide selection & wonderful view of the grounds. The large fitness center is well equipped. FamilyMart is onsite with a great selection of food & souvenirs. The staff are helpful & allowed us to store our luggage prior to check in at no charge. They allow late checkout for 1,000 yen per hour. The shuttle buses to the airport & train station are large & comfortable. The mattress was very hard, but I still slept well. The bathroom fixtures are a bit dated & the bedroom window was either very thin or no longer sealed so it allowed the noise of the street to filter in. Excellent water temp & pressure.
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Muhammad Zain
icon-
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

While the room was presented as clean, the overall condition of the property feels dated, with interiors appearing quite dark and carrying an unpleasant odor. This detracts significantly from the guest experience. Service standards were inconsistent and, at times, unhelpful. For instance, I was initially instructed to collect a parcel from reception as room delivery was not available; however, a subsequent delivery was brought directly to my room without issue. This lack of consistency is concerning. Similarly, when requesting an iron and ironing board, I was asked to personally collect these from the lobby while I was staying at the top floor. This is not aligned with the level of convenience typically expected in a hotel setting and created unnecessary inconvenience. The breakfast offering was particularly disappointing. The selection was extremely limited, with notably low-quality items and even basic options such as fried eggs unavailable. Overall, the experience fell below expectations, particularly when compared to the service standards and hospitality commonly found in other hotels in Tokyo. Guests seeking comfort, consistency, and attentive service may wish to consider alternative accommodations.
Read More
EDITH
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Breakfast menu was excellent.
mary jean
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Breakfast was great !!
Gengen
icon-
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Older but clean and maintained. Good for short stays such as layovers or before going to actual destinations.
Benjamin
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Hotel is a little outdated but the room was clean and comfortable. Great price. Free shuttle to airport , Narita station and Aeon shopping mall.
MARY
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The breakfast was amazing. Wonderful food, lovely garden and tree view out the window. The property furniture is worn in places, but all is very clean.
Jesús Fernando
icon-
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

One thing I’d like to highlight is the staff, they have been one of the nicest people I’ve talked to in Japan; even though I speak a bit of Japanese they speak excellent English and of course it makes everything easier. When you talk to them in Japanese, they answer in Japanese and that’s something I personally appreciated much since I look forward to practice. And considering the excellent rate I paid for my two day stay, this is golden!
Read More
Number of reviews per page
20
40

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Lobby 4 Narita Gateway Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews Narita Gateway Hotel

Traveloka (240)
Other sources (1,244)
8.0
Very Good
From 1,244 reviews
Cleanliness

8.0

Room Comfort

7.8

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Narita Gateway Hotel

Number of reviews per page
20
40
Top reviews
Fran
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

It was our first time in Japan and our flight landed at 9pm. We got on the free shuttle and it was very easy to locate. The hotel room was surprisingly huge and we had amenities including pyjamas. The staff were very helpful and attentive. The breakfast buffet was adequate with a lot of variety and the food was really tasty. Air conditioning was not great but there were fans and humidifiers available to rent for free on our floor, so we rented one. There was a currency exchange machine at the lobby and a Family Mart convenience store within the premises, where i did my luggage transfer swiftly and effortlessly. We spent two days at Gateway Hotel before moving to Tokyo and we took advantage of the free shuttle bus to the mall in Narita, where we got a feel of the area. We also got the free shuttle bus to the train station when we checked out. In all, it was a very pleasant stay and i would stay here again when next i visit.
Read More
Wendy
icon-
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel has poor customer service and bad communication with the guest. They are not aware of who comes in as there is no security. There is 2 restaurant but 1 is closed for unknown reasons. They are not focus on the charges or the identity of the guest to match documents. There is loitering in the first floor bar.
julia
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It’s reasonable priced for our stay. Good breakfast. Clean room. Not much amenities. But got your essentials. Will stay here again. When we are in the area.
Michael
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel was convenient for airport stop over. Free airport bus is a bonus. Staff friendly and helpful. Room clean. Only negative Fridge was noisy.
Michele
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel is older as well as the furniture but it was clean and served its purpose. We needed to stay overnight in Narita before our flight out the next day. Check in was easy. They offer an airport shuttle to/from the hotel.
Zhuopeng
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

They were super nice and helpful. The new family mart that's 24h is amazing! Only downside is that doors were squeaky and floors. And my toilet lid was broken prior I got into hotel. But the bed is nice, the view is amazing, everything about it was a great experience.
Tim
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good breakfast with good varieties. Sugggest to have 2 firm pillows oer guest.
Peter
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

No breakfast but having stays in four previous 3 star hotels. The Narita Gateway was by far the best overall hotel for the price!
Alexander
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great room. Free shuttle bus at entrance for trips to Aeon Mall and return. Also a free airport shuttle. Convenience store inside hotel.
Samantha
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Lovely staff incredibly helpful. Super great location. We would come back again but stay in a different room. This room was incredibly tiny me and my partner had what I would consider a 1 person bed.
Jordan
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very good and convenient. Old building but great breakfast. And room size is the best.
moazam
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Airport Hotel near to Narita , Shuttle bus ok . Hotel is clean and tidy but the rooms are dated , but will still be happy to recommend
Steve
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The koi pond & rear landscaping create a lovely setting off the restaurant. Breakfast was excellent with a wide selection & wonderful view of the grounds. The large fitness center is well equipped. FamilyMart is onsite with a great selection of food & souvenirs. The staff are helpful & allowed us to store our luggage prior to check in at no charge. They allow late checkout for 1,000 yen per hour. The shuttle buses to the airport & train station are large & comfortable. The mattress was very hard, but I still slept well. The bathroom fixtures are a bit dated & the bedroom window was either very thin or no longer sealed so it allowed the noise of the street to filter in. Excellent water temp & pressure.
Read More
Muhammad Zain
icon-
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

While the room was presented as clean, the overall condition of the property feels dated, with interiors appearing quite dark and carrying an unpleasant odor. This detracts significantly from the guest experience. Service standards were inconsistent and, at times, unhelpful. For instance, I was initially instructed to collect a parcel from reception as room delivery was not available; however, a subsequent delivery was brought directly to my room without issue. This lack of consistency is concerning. Similarly, when requesting an iron and ironing board, I was asked to personally collect these from the lobby while I was staying at the top floor. This is not aligned with the level of convenience typically expected in a hotel setting and created unnecessary inconvenience. The breakfast offering was particularly disappointing. The selection was extremely limited, with notably low-quality items and even basic options such as fried eggs unavailable. Overall, the experience fell below expectations, particularly when compared to the service standards and hospitality commonly found in other hotels in Tokyo. Guests seeking comfort, consistency, and attentive service may wish to consider alternative accommodations.
Read More
EDITH
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Breakfast menu was excellent.
mary jean
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Breakfast was great !!
Gengen
icon-
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Older but clean and maintained. Good for short stays such as layovers or before going to actual destinations.
Benjamin
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Hotel is a little outdated but the room was clean and comfortable. Great price. Free shuttle to airport , Narita station and Aeon shopping mall.
MARY
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The breakfast was amazing. Wonderful food, lovely garden and tree view out the window. The property furniture is worn in places, but all is very clean.
Jesús Fernando
icon-
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

One thing I’d like to highlight is the staff, they have been one of the nicest people I’ve talked to in Japan; even though I speak a bit of Japanese they speak excellent English and of course it makes everything easier. When you talk to them in Japanese, they answer in Japanese and that’s something I personally appreciated much since I look forward to practice. And considering the excellent rate I paid for my two day stay, this is golden!
Read More
Number of reviews per page
20
40